Experience

Great Wolf Resorts, Inc.
• United States
• Hospitality
• 1 - 100 Employee
• Director of Housekeeping

  • Jun 2018 - Present


Kalahari Resorts & Conventions

• United States
• Hospitality
• 700 & Above Employee

• Assistant Director of Housekeeping

  • Nov 2015 - Jun 2018

  Assistant Director of Housekeeping Division - overseeing Housekeeping, Rooms Maintenance, Common Area and Laundry. Leading a team consisting of over 235 associates to clean, maintain and manage 890 guest rooms, 215,000 square feet of Common/Convention space and wash/dry/fold 12 million pounds of Resort linens annually in house including Housekeeping, Waterpark and Spa.

• Housekeeping Manager

  • Sep 2013 - Nov 2015

  Housekeeping Manager over Housekeeping and Common Areas. Leading a team consisting of 200 associates to clean and manage 890 guest rooms and 215,000 square feet of Common/Convention space.

• Common Area Lead Supervisor

  • May 2013 - Sep 2013

  Supervised 3 Common Area Supervisors and 20 Common Area Attendants on three different shifts to clean and maintain the public areas of the Resort and Convention Center. Developed standard operating procedures for specialty cleaning using machinery and lifts. Developed training program for standardized cleaning.

• Housekeeping Lead Supervisor

  • Oct 2012 - May 2013

  Supervised a section of the Resort consisting of 300 guest rooms and a team of 6 Supervisors and 40 associates. Managing the team to achieve completion of cleaning guest rooms before check-in. Consistently working with various departments such as Front Office, Maintenance and Laundry.

• Housekeeping Supervisor

  • Jul 2011 - Oct 2012

  Worked as a floor Supervisor. Responsible for Supervising 6-12 associates, having 50-100 guest rooms guest ready by check in, completing room inspections on 50-100 guest rooms daily, reporting maintenance issues for guest rooms, completed training for new associates and provided exceptional guest service.

• Room Attendant

  • Mar 2011 - Jul 2011