Mitchell Carless
Sales Manager at Audi Downtown Toronto- Claim this Profile
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English Native or bilingual proficiency
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Bio
Sara Rowshanbin
Mitch's staff assisted me with the lease of two vehicles over 8 years. In both instances, Mitch assisted to close the agreement. Having shopped many dealerships, was impressed with how quickly and well he engaged with what I needed to make the experience not only respectful (still rare as a woman, having shopped other dealerships), but also efficient and personable. I've tried exploring other brands, and to be honest, Audi has not necessarily been on top - but it's been the experience of dealing with such professional and lovely people - both Mitch and the staff he oversaw, that made it an easy decision. Get the sense that success and strategy for Mitch goes well beyond a quick transaction, and is inspired from ethics and kindness.
Rhonda Pearlman, M.Sc.(Pl.)
I would highly recommend Mitch Carless and his team at Downtown Audi. Mitch went above and beyond what any sales manager would do to please us. He is knowledgable, honorable, honest, personable, professional and made our experience of buying our Audi a pleasure. We purchased an Audi last week and I can’t emphasize what a great job Mitch did in going beyond our expectations. If you are at all planning to purchase and Audi, please contact Mitch. We will be buying our next car through him.
Sara Rowshanbin
Mitch's staff assisted me with the lease of two vehicles over 8 years. In both instances, Mitch assisted to close the agreement. Having shopped many dealerships, was impressed with how quickly and well he engaged with what I needed to make the experience not only respectful (still rare as a woman, having shopped other dealerships), but also efficient and personable. I've tried exploring other brands, and to be honest, Audi has not necessarily been on top - but it's been the experience of dealing with such professional and lovely people - both Mitch and the staff he oversaw, that made it an easy decision. Get the sense that success and strategy for Mitch goes well beyond a quick transaction, and is inspired from ethics and kindness.
Rhonda Pearlman, M.Sc.(Pl.)
I would highly recommend Mitch Carless and his team at Downtown Audi. Mitch went above and beyond what any sales manager would do to please us. He is knowledgable, honorable, honest, personable, professional and made our experience of buying our Audi a pleasure. We purchased an Audi last week and I can’t emphasize what a great job Mitch did in going beyond our expectations. If you are at all planning to purchase and Audi, please contact Mitch. We will be buying our next car through him.
Sara Rowshanbin
Mitch's staff assisted me with the lease of two vehicles over 8 years. In both instances, Mitch assisted to close the agreement. Having shopped many dealerships, was impressed with how quickly and well he engaged with what I needed to make the experience not only respectful (still rare as a woman, having shopped other dealerships), but also efficient and personable. I've tried exploring other brands, and to be honest, Audi has not necessarily been on top - but it's been the experience of dealing with such professional and lovely people - both Mitch and the staff he oversaw, that made it an easy decision. Get the sense that success and strategy for Mitch goes well beyond a quick transaction, and is inspired from ethics and kindness.
Rhonda Pearlman, M.Sc.(Pl.)
I would highly recommend Mitch Carless and his team at Downtown Audi. Mitch went above and beyond what any sales manager would do to please us. He is knowledgable, honorable, honest, personable, professional and made our experience of buying our Audi a pleasure. We purchased an Audi last week and I can’t emphasize what a great job Mitch did in going beyond our expectations. If you are at all planning to purchase and Audi, please contact Mitch. We will be buying our next car through him.
Sara Rowshanbin
Mitch's staff assisted me with the lease of two vehicles over 8 years. In both instances, Mitch assisted to close the agreement. Having shopped many dealerships, was impressed with how quickly and well he engaged with what I needed to make the experience not only respectful (still rare as a woman, having shopped other dealerships), but also efficient and personable. I've tried exploring other brands, and to be honest, Audi has not necessarily been on top - but it's been the experience of dealing with such professional and lovely people - both Mitch and the staff he oversaw, that made it an easy decision. Get the sense that success and strategy for Mitch goes well beyond a quick transaction, and is inspired from ethics and kindness.
Rhonda Pearlman, M.Sc.(Pl.)
I would highly recommend Mitch Carless and his team at Downtown Audi. Mitch went above and beyond what any sales manager would do to please us. He is knowledgable, honorable, honest, personable, professional and made our experience of buying our Audi a pleasure. We purchased an Audi last week and I can’t emphasize what a great job Mitch did in going beyond our expectations. If you are at all planning to purchase and Audi, please contact Mitch. We will be buying our next car through him.
Credentials
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Creating Great First Impressions
LinkedInJul, 2020- Oct, 2024
Experience
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Audi Downtown Toronto
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Canada
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Sales Manager
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Aug 2020 - Present
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Audi Midtown Toronto
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Canada
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Retail Motor Vehicles
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1 - 100 Employee
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General Sales Manager
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Dec 2017 - Jun 2020
• Boosted lease conversion to 60% by developing and implementing consistent retention methods for the 600 – 700 leases that were maturing every year, with the goal of an early conversion or end of term conversion into a new lease.• Sold 1900 new units and 458 pre-owned units in 2019 by building and maintaining strong and consistent e-lead and follow-up methods for over 200+ e-leads that would come in monthly and listening to recorded customer calls to find opportunities to improve the customer phone experience to in turn increase sales.• Secured numerous dealership and individual achievements including consistently earning dealership “stair step” bonuses from the manufacturer valued at approximately $350K – $450K for exceeding sales target goals.• Decreased staff turnover rate to less than 5% over 9 years by showcasing a “lead by example” mindset and attitude while promoting a positive work culture and a work/life balance mentality.• Met and exceeded departmental goals and objectives through strategic planning, analysing, controlling, and measuring ongoing performance of the new and used sales departments operations, adhering to loss policy control, and maximizing all revenue streams for new, used, wholesale, and after sales vehicles.• Ensured correct model and trim mix order for monthly new Audi vehicles by researching, analysing, comparing, and forecasting for accurate allocation.
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Sales Manager
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Nov 2011 - Dec 2017
• Boosted sales volume by 50% through increasing sales staff team from 14 to 20 salespeople, finetuning, streamlining, and training sales staff on the customer journey process, training key reception staff to guide customers to salespeople, and hiring porters to assist salespeople with bringing out test vehicles for customer demo drives.• Generated higher monthly sales to meet and exceed planned sales targets through effectively managing the new and used sales department operations.• Maximized operational and team efficiency and productivity by providing leadership direction and guidance for operational staff as well as hiring, training, coaching, and mentoring new and existing sales staff.
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Audi Brand Specialist
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Sep 2002 - Oct 2011
• Increased overall dealership revenue by soliciting and booking new and used business, as well as retaining and selling to existing customers, through utilizing effective sales and relationship building techniques.• Exceeded monthly and yearly sales targets through consistently always bringing an ‘A’ game and performing at extremely high levels to impress senior leadership and new and existing customers.
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York Volkswagen
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Volkswagen New Car Sales Manager
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Mar 1999 - Sep 2002
• Generated higher volume and profit margins by effectively managing the new and used sales departments operations.• Maintained a high level of customer satisfaction through showcasing a customer-focused approach, addressing customer questions, and listening to customer concerns and feedback.• Ensured high-level team knowledge and skillset by supervising the training and certification for all brand specialist staff.• Verified proper stock and inventory levels through overseeing the ordering allocation of all new vehicles every month.
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Education
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1989 - 1993
Carleton University
Bachelor of Arts - BA, History
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