Experience

China Visa Service Center

• Travel Arrangements
• 1 - 100 Employee

• Branch Manager

  • Oct 2017 - Present

  ➢ Manage HR functions, including recruiting, interviews, counseling, corrective action & employee terminations➢ Ensure daily branch operations follow regulatory guidelines and successfully passed internal audits➢ Prepare and review operational reports, providing feedback and recommendations to upper management➢ Implement marketing strategies to maximize brand value and improve profitability➢ Conduct regular staff meetings to institute new policies, promote industry knowledge and customer retention➢ Responsible for review and approval of staff’s timesheets and expense reports; decreasing expenses by increasing productivity and reducing overtime ➢ Evaluate staffs work performance, preparing and delivering annual reviews and one-on-one coaching sessions➢ Assist in the negotiation and resolution of significant client issues➢ Participate in the selection and mentoring of new Branch Managers

• Administrative Assistant

  • Jul 2017 - Oct 2017

  ➢ Oversee and manage the onboarding of new client relationships and ongoing service of those relationships➢ Assist management in creating strategies to improve branch operations and development ➢ Promote and educate clientele to our company’s services and further establish business relationships➢ Resolve customer issues, refunding or providing credit for other visa and authentication services ➢ Make sure daily activities are delegated to ensure timely, professional and proficient customer service ➢ Perform all additional duties as assigned by management ➢ In the absence of the Branch Manager, performs assigned duties of Branch Manager



General Atomics Aeronautical Systems

• United States
• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Administrative Assistant

  • Feb 2016 - Apr 2016

  ➢Manages schedules, domestic & international travel of internal management; requiring communication with staff, external customers and high-ranking officials with administrative knowledge of finance, purchasing, and human resources ➢Maintains, processes, reviews, and compiles a variety of confidential and sensitive electronic and hardcopy reports, records, statistics, timelines, expense reports, and presentations, which requires tact and discretion in handling



Terri E. Laine, USA Today bestselling author

• Personal Marketing Assistant

  • Feb 2015 - Jan 2016

  ➢ Coordinates the travel, tour, book signing activities of the author, assembling expense reports for each trip➢ Accountable for relevant industry research and marketing of author’s book➢ Handles correspondence on the author’s behalf, translating emails to and from International readers



JER Partners

• Administrative Assistant

  • Aug 2014 - Jan 2015

  ➢Created and organized file systems and by observing and analyzing operating practices, record keeping systems, office layout, and supervisor requirements.➢Maintained supplies inventory by checking stock to determine inventory level. ➢Contributes to team effort by accomplishing related results as needed.



Safe Ride Services

• United States
• Hospitals and Health Care

• SafeRide Employee

  • Sep 2013 - Dec 2014

  Helped discourage drinking and driving by operating state sponsored vehicles and offering an alternative transportation method for college students to reach home safely.