Experience

British Chinese Community

• United Kingdom
• Social Networking Platforms
• 700 & Above Employee

• Senior IT Manager

  • 2009 - Present

  Be responsible for information systems hardware and software upgrades, network devices, operating systems, applications, system parameter adjustment or architecture optimized implementation. Lead team to ensure information systems operating and maintaining smoothly Troubleshoot and resolve complex technical issues in an efficient and timely manner, optimizing workflow. Create and maintain documentation as it relates to system configuration, mapping, processes, and service records • Lead, coordinate and participate in key process improvements Show less



Digital China

• Shanghai

• IT Manager

  • Sep 2003 - Nov 2009

  Lead and implement projects of IT Systems Integration , including Infrastructure, Network debugging, server installation, PC environment settings Be Responsible for client’s IT climate control system , solve problems , consulate inquires by in person , phone call, email and remote assistant Motor and support junior engineers to complete team tasks Manage PBX system daily operations Lead and implement projects of IT Systems Integration , including Infrastructure, Network debugging, server installation, PC environment settings Be Responsible for client’s IT climate control system , solve problems , consulate inquires by in person , phone call, email and remote assistant Motor and support junior engineers to complete team tasks Manage PBX system daily operations



sykes

• Shanghai City, China

• Hardware Engineer

  • Oct 2000 - Aug 2003

  Respond inquires and provide technical support to costumers for client’s products of either software and hardware Provide troubleshooting by online tools , database, product manual , relative documents and other internal source . Capture needs of costumer quickly and give solution and approach on the first place Accomplished the company’s targets , respond inquires and complains Respond inquires and provide technical support to costumers for client’s products of either software and hardware Provide troubleshooting by online tools , database, product manual , relative documents and other internal source . Capture needs of costumer quickly and give solution and approach on the first place Accomplished the company’s targets , respond inquires and complains