ERP Support Especialist

• Sep 2022 - Present

System Analyst

• Oct 2019 - Aug 2022

• Perform background research, clarify internal customer's requirements, analyze systems and procedures. • Review business requirements and deliverables, provide feedback and verify approved business requirements are comprehensive and meet business objectives and expectations. • Document, implement, monitor and enforce standards, guidelines, methodologies and processes. • Determine impacts to business requirements for change requests, administer required changes and follows up. • Troubleshoot and provide technical support and solutions to users. • Write basic test plans, configure and query applications and test to system requirements. • Monitor system effectiveness in satisfying user needs

System Analyst

• Oct 2014 - Sep 2019

Supporting end users and key users in the ERP Software used by our company (such as TOTVS and Oracle JD Edwards), applying the ITIL best practices; • Specifying, building and maintaining interfaces between the ERP and other satellite systems; • Interacting with users to understand, discuss and challenge the business needs to develop functional specifications to be used by developers (internal and external providers); • Managing contracted suppliers for specific scope of work, handling their resources’ activities and deliveries; • Designing and adapting business processes to attend eventual customs; • Creating planning to test new solutions and/or customs; • Creating documents and trainings (presential, online and recorded) to guide end users and key users in the IT tools; • Using SQL scripts (Oracle and SQL Server) not only to accelerate the support, but also to keep the integrity on the systems database; • Making sure to fix any deviation in the systems behaviors.

System Analyst

• Apr 2012 - Feb 2014

• Analyzes business functions in order to develop new or modified information processing systems. • Consults with business unit management and personnel to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting, and security requirements. • Provides technical assistance in identifying, evaluating, and developing systems and procedures. • Writes and maintains functional specifications for new or modified business systems. • Tracks and documents changes to functional and business specifications. • Creates or assists others in the writing of user documentation, instructions, and procedures. • Maintains user security and integrity of system data. • Understanding and implementation of setting changes and upgrades in the system’s infrastructure.

IT Educator

• Jan 2011 - Feb 2012

• Teaching children and teenagers all the steps to use the computer, starting the process with an overview of Windows and use of Microsoft Office tools. • Comply with and enforce the Regulation for the use of the IT laboratory, advising on its organization and functioning. • Assist faculty and students in material handling procedures and computer equipment; • Prepare and make available the computer equipment and materials necessary for carrying out practical teaching activities in the laboratory.