Experience

New Hampshire Department of Health and Human Services

• Government Administration
• 300 - 400 Employee

• Administrative Secretary

  • Nov 2016 - Present

  • Provides direct administrative support to the Bureau Chief of the Bureau of Public Health Systems, Policy and Performance and bureau staff which includes scheduling appointments and coordinating meetings; screening and addressing calls and visitors; preparing various reports, agendas and presentations for meetings; prioritizing and distributing mail; coordinating travel authorization and expense reimbursement forms; and composing correspondence in response to public inquires. • Utilizes a variety of software applications and business machines to: track and monitor grant applications and contracts with vendor agencies to ensure that applicable deadlines are met; track and monitor databases regarding overtime, personnel, travel and budgets to ensuring budgetary restraints are adhered to; and to prepare organizational charts and other visual presentations to illustrate Bureau structure or project progress. • Performs administrative duties for the Bureau Chief and coordinates office management functions for the Bureau, including problem resolution, streamlining the dissemination of information to Division staff and the public and communication to Bureau staff of daily objectives and emergent issues. Serves as key contact person for providing clerical support to other DPHS units as needed, to facilitate the appropriate and accurate flow of information and consistent provision of support. • Attends, participates and takes minutes at key meetings to keep current on Division initiatives and priorities, documenting meeting discussion, decisions and necessary follow-up actions and relays pertinent information to Division clerical staff, promoting understanding of issues facing the Division’s units. • Ensures the correct preparation of items submitted to Governor and Council, travel and conference requests, updates forms and other data related to the Division in order to obtain necessary authorizations.



Mount Washington College (Formerly Hesser College)

• Technical Support Analyst

  • Feb 2013 - Jun 2016

  • Report directly to the VP of Operations, with the support of parent company, Kaplan shared services • Special Projects, as sole IT Tech onsite I worked directly with the VP of Operations and all Management staff in regards to onsite issues to provide multiple alternatives and solutions, discuss pros and cons of each and provide a plan of deployment • Install, upgrade and configure workstations to fulfill requests for hardware and software for new and existing users and classrooms • Maintain and support 159 student computers, 57 student IMac, 23 administrative MacBook Pro’s and 85 administrative desktop and laptops. • Creating custom campus images from parent company base image • Deployment of images through Ghost or WDS • Review, update and complete tickets from the internal ticketing system requiring, closing 65 – 95 tickets per month with a 93% Service Level Agreement succession rate • Manage, update and order supplies/service for leased 28 multi-function units • Manage the breakdown, relocation and setup of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by supervisor. • Disseminate technical knowledge via ticketing system, conferences and written documentation to colleagues • Monitor and prepare new hire orientation information remote and on-site faculty and administrative staff



Kaplan, Inc.

• United States
• Education Administration Programs

• Technology Support Analyst

  • Nov 2007 - Feb 2013

  • Contracted to Mount Washington College by parent company, Kaplan Higher Education Corp., for 5 campus locations • Clearing agent for residential student pc connections to dorm student network - approximately 400 users • Maintain and support 5 campus locations - 385 student computers, 19 student IMac, 16 administrative MacBook Pro’s and 225 administrative desktop and laptops. • Mount Washington College team lead, staff of 3 (2 techs and workstudy) prepared daily information and distributed tickets appropriately among the team. • Liaison between college management and the tech team • Deployment of images through Ghost • Administrative contact for Mount Washington College’s internal phone system (5 campus’s, approximately 280 administrative phones and 200 dorm student phones). Maintain, run and punch down new cables as needed in phone room and update phone system as requested by campus management. • Review, update and complete tickets from the internal ticketing system, closing 75 – 120 tickets per month with a 94% Service Level Agreement succession rate • Manage, update and order supplies/service for leased 54 multi-function units • Manage the breakdown, relocation and setup of workstations to accommodate user relocations, site relocation, sire remodels and new location installations as assigned by supervisor or campus management. • Disseminate technical knowledge via ticketing system conferences and written documentation to colleagues • Monitor and prepare new hire orientation information remote and on-site faculty and administrative staff



Mount Washington College

• United States
• Higher Education
• 1 - 100 Employee

• Computer Support Technician

  • May 2000 - Nov 2007

  • Clearing agent for residential student pc connections to dorm student network - approximately 400 users• First point of contact for the IT Director, Network Administrator and Computer Support Administrator• Scheduling of all appointments, deployment plans and dispatching for the 6 IT staff members • First level of prioritization and technical resource allocation for CampusVue• Administrative contact for Mount Washington College’s internal phone system (5 campus’s, approximately 280 phones). Maintain and update phone system as requested by campus management.

• Coordinator of Academic Affairs

  • Jun 1994 - May 2000

  • Coordinator/preparer of faculty payroll with 8 disbursements per year• Coordinator/preparer of faculty contracts for all 5 Mount Washington College sites• Lead administrative support person for the Academic Dean and Office of Academic Affairs• Academic liaison to the Registrar’s Office• Coordinator/preparer of all reports required through out the year required for Accreditations, NEASC site visits, KAPTE visits, Board of Director meetings and all 8 registrations for all 5 Mount Washington College sites• Oversaw Academic Affairs 3 staff members