Domonic Casey
Customer Service Advisor at Mobility Bathing Group Ltd.- Claim this Profile
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Bio
Experience
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Mobility Bathing Group Ltd.
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United Kingdom
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Manufacturing
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1 - 100 Employee
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Customer Service Advisor
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Oct 2022 - Present
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inControl Marketing Group Ltd
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United Kingdom
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Advertising Services
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1 - 100 Employee
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Customer Service Executive
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Mar 2021 - Sep 2022
Handling all queries received through social media channelsProviding 1-1 training sessionsSupport with basic HTML fixes within Emails and Landing PagesSuccessfully training new customers on an email marketing portal and establishing where they require help and expertiseManaging the rollout and sending of Email Communications for Clients and dealersTroubleshooting technical issues and optimising user experience.Reporting bugs and UX issues to other members of the team, as well as helping manage the resolutionsData mine to find prospective customers for our dealersPromptly provide collateral to appropriate customers (sharing of templates)Completion of administrative tasks for support, such as "Creation of new accounts" within a deadlineProcessing and creating post-campaign reports for clients so they have a meaningful perspective on the email campaign which was run for them
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Subway
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Restaurants
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700 & Above Employee
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Sandwich Artist
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Oct 2019 - Mar 2021
• Prepared orders efficiently whilst providing prime customer service• Maintained a 5-star health and safety rating by following all safety regulations and guidelines• Opened and closed the shop responsibly• Cleaned food preparation areas, tools, and equipment• Displayed high awareness due to dietary restrictions of customers • Created rapport with customers with a cheerful attitude• Maintained outstanding levels of politeness for professional, personable customer service • Prepared orders efficiently whilst providing prime customer service• Maintained a 5-star health and safety rating by following all safety regulations and guidelines• Opened and closed the shop responsibly• Cleaned food preparation areas, tools, and equipment• Displayed high awareness due to dietary restrictions of customers • Created rapport with customers with a cheerful attitude• Maintained outstanding levels of politeness for professional, personable customer service
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Sous Chef
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Aug 2016 - Dec 2017
Plated food according to restaurant artistic guidelines for attractive presentation.Assisted preparation, cooking, and serving of all meals to a high standard.Carved and served Sunday roast meat to high volumes of customers.Ensure cleanliness of all workspaces. Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers Plated food according to restaurant artistic guidelines for attractive presentation.Assisted preparation, cooking, and serving of all meals to a high standard.Carved and served Sunday roast meat to high volumes of customers.Ensure cleanliness of all workspaces. Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers
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Education
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University of Worcester
Bachelor of Arts - BA, Business, Management, Marketing, and Related Support Services -
University of Worcester
Business Manangement HND, Business, Management, Marketing, and Related Support Services