Experience

Mobility Bathing Group Ltd.

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Customer Service Advisor

  • Oct 2022 - Present



inControl Marketing Group Ltd

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Customer Service Executive

  • Mar 2021 - Sep 2022

  Handling all queries received through social media channelsProviding 1-1 training sessionsSupport with basic HTML fixes within Emails and Landing PagesSuccessfully training new customers on an email marketing portal and establishing where they require help and expertiseManaging the rollout and sending of Email Communications for Clients and dealersTroubleshooting technical issues and optimising user experience.Reporting bugs and UX issues to other members of the team, as well as helping manage the resolutionsData mine to find prospective customers for our dealersPromptly provide collateral to appropriate customers (sharing of templates)Completion of administrative tasks for support, such as "Creation of new accounts" within a deadlineProcessing and creating post-campaign reports for clients so they have a meaningful perspective on the email campaign which was run for them



Subway

• Restaurants
• 700 & Above Employee

• Sandwich Artist

  • Oct 2019 - Mar 2021

  • Prepared orders efficiently whilst providing prime customer service• Maintained a 5-star health and safety rating by following all safety regulations and guidelines• Opened and closed the shop responsibly• Cleaned food preparation areas, tools, and equipment• Displayed high awareness due to dietary restrictions of customers • Created rapport with customers with a cheerful attitude• Maintained outstanding levels of politeness for professional, personable customer service • Prepared orders efficiently whilst providing prime customer service• Maintained a 5-star health and safety rating by following all safety regulations and guidelines• Opened and closed the shop responsibly• Cleaned food preparation areas, tools, and equipment• Displayed high awareness due to dietary restrictions of customers • Created rapport with customers with a cheerful attitude• Maintained outstanding levels of politeness for professional, personable customer service



The New Inn

• Sous Chef

  • Aug 2016 - Dec 2017

  Plated food according to restaurant artistic guidelines for attractive presentation.Assisted preparation, cooking, and serving of all meals to a high standard.Carved and served Sunday roast meat to high volumes of customers.Ensure cleanliness of all workspaces. Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers Plated food according to restaurant artistic guidelines for attractive presentation.Assisted preparation, cooking, and serving of all meals to a high standard.Carved and served Sunday roast meat to high volumes of customers.Ensure cleanliness of all workspaces. Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers