Laxman Pandey

IT Support Specialist at Disability, Mobility & Services
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Contact Information
us****@****om
(386) 825-5501
Location
Kogarah, New South Wales, Australia, AU

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Credentials

  • Becoming a Continuous Learner
    Skillsoft
    Sep, 2023
    - Nov, 2024
  • Azure Active Directory: Basics
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Cisco CCNA (200-301) Cert Prep: 1 Network Fundamentals and Access
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Customer Service Foundations
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Cybersecurity Foundations
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Ethical Hacking: Mobile Devices and Platforms
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Linux System Engineer: Web Servers and DNS Using Apache, NGINX, and BIND
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • Microsoft Azure Fundamentals (AZ-900) Cert Prep: 1 Cloud Concepts by Microsoft Press
    LinkedIn
    Aug, 2023
    - Nov, 2024
  • AWS Certified Advanced Networking – Specialty (ANS-C01) Cert Prep: 3 Network Management and Operation
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Critical Thinking and Problem Solving
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Learning Windows Terminal
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • PLC Program Flow and Control Instructions
    LinkedIn
    Feb, 2023
    - Nov, 2024

Experience

  • Disability, Mobility & Services
    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • IT Support Specialist
      • Jun 2022 - Present

      Answer phone calls, resolve incidents and issues immediately and close the ticket with the help of knowledge base solutions or escalate the tickets to seniors if required. Provided Level 1 IT support to non-technical internal users through desk side support services. Receipt and review of help tickets through fresh service. Install and configure computer hardware, operating systems, and applications. Provide Remote support via remote support applications. Create procedures and new documentation for both technical and end-user roles. Manage SharePoint sites Show less

Education

  • ECA Professional Year Program
    Professional Year, Information Technology
    2022 - 2023
  • King's Own Institute
    Bachelor's degree, Information Technology
    2019 - 2022

Community

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