Excelência Operacional | Melhoria Contínua

• Feb 2023 - Present

Digital Transformation - Processos & Projetos

• Apr 2022 - Nov 2022

Consultant Transformation Office Latam / PMO

• Sep 2021 - Apr 2022

Understanding the strategy according to the company value chain, continuous process improvement methodology with a focus on digital operations, process feasibility assessment, identification of initiatives and structure projects with digital solutions. Define a project to be in the portfolio strategic management.

Internal Auditor

• Mar 2015 - Sep 2021

Performed a diverse number of audits in the insurance business. This included process mapping, risk assessment, identifying and communicating the critical risks and control deficiencies to key stakeholders in a constructive manner for resolution.Audit topics included: Finance, Operational, Compliance, Risk Management, Legal, all areas related.International Experience: Audit project in Germany during 3 weeks in the area of ​​financial administration and Sales, Marketing and Distribution with a German team at Allianz Brazil. Show less

Project Coordinator BPO

• Aug 2012 - Jan 2015

Managed team and projects activities as planning, communication and deadlines. Identified and consolidated gaps, improved opportunities and business process designed quality methodologies as DMAIC, RACI to helping team about the post-sale customer service as 3PAS contracts and invoicing/terms. Provide results according with strategic of the company and weekly meetings. Worked with scenario evaluation criteria to help the client to compare different scenarios of business in end users’ IT services. Following the ITIL best practices and be done the evaluation were considered the client’s assumptions, legal limitations and the weigh to the mains criteria were: risks, implementation effort, running cost, value, level of control and alignment with the strategic planning. Show less

Consulting Associate - Internal Audit

• Sep 2010 - Jul 2012

Responsible for collected, analyzed and examined company process to ensure proper compliance based on regulations, and summarizing and preparing findings reports. Made recommendations and followed the action plans about the findings gaps of the process and executive reporting meetings. Reviewed and reported on the accuracy, timeliness and relevance of the financial (Statement of Income) and other information that is provided for management. Managed the activities to ensure a system is in place which ensures that all major risks of the charity are identified and analyzed, on an annual basis. Worked with scenario evaluation criteria to help the client to compare different scenarios of business. To be done the evaluation were considered the client’s assumptions, legal limitations and the weigh to the mains criteria were: risks, implementation effort, running cost, value, level of control and alignment with the strategic planning. Show less

Health Insurance

• Jun 2003 - Aug 2008

Responsible for collected, analyzed and examined provider health accounts to ensure proper compliance based on the agreements. Responsible for collected, analyzed and examined provider health accounts to ensure proper compliance based on the agreements.