Help Desk Technician

• Jun 2020 - Present

Help Desk Technician

• Sep 2019 - Jun 2020

Tier II Support Technician

• Sep 2017 - Sep 2019

Working as a Tier 2 Support Technician resolving technical issues for wireless observation technology. Duties include working with customers to diagnose server and network issues, managing escalations, installing and upgrading software, coordinating efforts with other departments, creating and reviewing customer facing documentation, and assisting coworkers to troubleshoot customer issues. Working as a Tier 2 Support Technician resolving technical issues for wireless observation technology. Duties include working with customers to diagnose server and network issues, managing escalations, installing and upgrading software, coordinating efforts with other departments, creating and reviewing customer facing documentation, and assisting coworkers to troubleshoot customer issues.

Rural Carrier Associate

• Oct 2016 - Sep 2017

Organized, prepared, and delivered mail. Responsible for meeting deadlines, handling valuable and fragile packages, working as part of a team. Organized, prepared, and delivered mail. Responsible for meeting deadlines, handling valuable and fragile packages, working as part of a team.

Teacher Assistant

• Oct 2015 - Oct 2016

Worked as a Teacher Assistant in a school for students with severe special needs. Frequently responded to violent crisis situations. Used technology such as Windows PC, smartboard, classroom iPads, and Apple TV to enhance the student’s education and enable them to interact with technology and the world around them. Worked as a Teacher Assistant in a school for students with severe special needs. Frequently responded to violent crisis situations. Used technology such as Windows PC, smartboard, classroom iPads, and Apple TV to enhance the student’s education and enable them to interact with technology and the world around them.

Special Support Assistant

• Apr 2014 - Aug 2015

Assisted students in a special needs school, often dealing with medical crises related to Epilepsy requiring the use of a VNS device. Led technology sessions for staff on subjects such as iPads in education, printing and scanning, MS Word, and PowerPoint. Performed basic IT troubleshooting. Assisted students in a special needs school, often dealing with medical crises related to Epilepsy requiring the use of a VNS device. Led technology sessions for staff on subjects such as iPads in education, printing and scanning, MS Word, and PowerPoint. Performed basic IT troubleshooting.