Sales & Customer Success

• Mar 2023 - Present

Sales Account Manager

• Mar 2019 - Sep 2019

• Drove overall revenue growth, maintained new business pipelines, as well as identified and defended service removal threats across existing and new potential accounts in both Vietnam and Philippines markets. • Optimized product, industry, and culture knowledge to build trusting relationship with clients and deliver best solutions to 300+ clients in Vietnam and 500+ clients in Philippines by travelling weekly to 3 major cities within these 2 regions.

Analytics Executive

• Jan 2018 - Mar 2019

• Enhanced overall customer experience and maintained high retention rate through consultation and product training to both existing and new clients.• Strengthened customer loyalty and engagement by managing various projects to promote new product features to targeted group of clients.• Identified, evaluated, and initiated contact with new potential leads to maintain new business pipelines.

Sales Marketing Executive

• Dec 2016 - Dec 2017

• Responsible for revenue growth and managed all sales & marketing projects and operations (online and offline) for selected Asian markets (Vietnam, Brunei, Cambodia, Sri Lanka, Nepal, Myanmar, Pakistan). • Conducted and analyzed product, customer, and market research to identify and acquire new potential prospects, generate sales and develop suitable marketing campaigns for each region. • Responsible for revenue growth and managed all sales & marketing projects and operations (online and offline) for selected Asian markets (Vietnam, Brunei, Cambodia, Sri Lanka, Nepal, Myanmar, Pakistan). • Conducted and analyzed product, customer, and market research to identify and acquire new potential prospects, generate sales and develop suitable marketing campaigns for each region.

Sales Account Executive

• Jan 2016 - Nov 2016

• Responsible for revenue growth, responding to request for proposals, building and sustaining trusting relationship with clients, and managing digital marketing projects. • Streamlined all communication between clients and internal teams through various channels. Coordinated and supervised all creative digital teams in developing and executing strategic digital marketing plans for minimum 5-7 projects concurrently. • Responsible for revenue growth, responding to request for proposals, building and sustaining trusting relationship with clients, and managing digital marketing projects. • Streamlined all communication between clients and internal teams through various channels. Coordinated and supervised all creative digital teams in developing and executing strategic digital marketing plans for minimum 5-7 projects concurrently.

Marketing Associate

• Jan 2015 - Dec 2015

• Generated sales growth and brand awareness by managing and implementing all creative and strategic campaigns (both online and offline) for Zalora’s customer loyalty program. • Generated sales growth and brand awareness by managing and implementing all creative and strategic campaigns (both online and offline) for Zalora’s customer loyalty program.

Marketing and Leasing Consultant

• Dec 2011 - Jul 2012

- Conducted marketing analysis and advised property developers and tenants. - Executed both marketing and publicity activities required for new properties launch. - Conducted marketing analysis and advised property developers and tenants. - Executed both marketing and publicity activities required for new properties launch.