Experience

The Doyle Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Manager

  • Mar 2023 - Present

  • Provided dedicated IT Operations and Security support for the Executive Team’s IT-related issues courteously and responsively. • Urgently responded to all needs of senior executives to ensure quick resolution. • Senior technical contributor with superior knowledge and experience in assigned systems, communications interfaces, and related hardware/software. IT expert for your site. • Worked closely with internal teams, vendors, and our customers to deploy and operate highly complex virtual environments. • Performed security procedures and recommend policies to ensure compliance with regulatory and legal policies. • Recommended, scheduled, and performed software improvements, upgrades, and/or purchases for the system infrastructure to maintain service levels. • Ensured the environment is secure and appropriate recovery and redundancy issues are addressed. • Reviewed and studied assigned vendor software and hardware products to determine those that meet our global needs. • Conducted research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts in conjunction with the leadership team to ensure continuity of services. • Managed and provided guidance to outsourced vendors, junior members of the team, or other third-party contractors involved with the management or provisioning of network resources. • Monitored, tested performance, and provided statistics and reports to identify potential problems and bottlenecks proactively. • Responsible for the execution and maintenance of ISO, SOC II, and HIPAA standards that applied to my site coordination with our IT Risk and Compliance Management Teams. • Developed and oversaw the configuration of Office 365 tenant environments specifically for testing purposes. • Proficient in LAN/WAN networking protocols, DNS management, VPN implementation, and troubleshooting, ensuring seamless connectivity, secure remote access, and optimized network performance. Show less



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• System Administrator

  • Aug 2020 - Apr 2023

  • Maintained optimal network performance by performing network monitoring and analysis. • Effectively communicate with system management and networking teams to maintain coordinated infrastructure configuration. Support application development and effectively communicate application deployments. Consistently support the department goal of reducing team silos. • Coordinate with the security officer to protect the data of the agency. Help the agency continue to improve security practices and maintain best practices. Research and offer suggestions on furthering automation of tasks. • Perform studies and evaluates new or enhanced information technology products. Provide support of system software through diagnosis of problems and implementation of changes to resolve • Partner with the Information Security team to identify and deploy system and application updates and patches to address security vulnerabilities. • Create and maintain compliance profiles for endpoints to enforce baseline security standards. • Performed regular data backups to protect the organization’s information. • Worked to maintain the confidentiality of information and network data. • Monitor server/software error messages displayed on monitoring fault- detection terminal and take appropriate actions to restore services as needed. Show less



ABBTECH

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Senior Information Technology Technician

  • Nov 2020 - Mar 2021

  • Prepare site de-installation and inventory reports. • Ensures work scope understood by the team and schedule is maintained. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Modify and customize commercial programs for internal needs. • Inspect equipment and read order sheets to prepare for delivery to warehouse. • Decommissioned equipment for employee use, performing or ensuring proper uninstallation of cables, operating systems, or appropriate software. • Confer with staff, users, and management to establish requirements for new systems or modifications Show less



IntelligIS, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Administrator

  • Mar 2019 - Aug 2020

  • Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.• Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.• Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.• Configure, monitor, and maintain email applications or virus protection software.• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.• Confer with network users about how to solve existing system problems.• Design, configure, and test computer hardware, networking software and operating system software.• Plan, coordinate, and implement network security measures to protect data, software, and hardware.• Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.• Perform data backups and disaster recovery operations.• Coordinate with vendors and with company personnel to facilitate purchases.• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.• Maintain logs related to network functions, as well as maintenance and repair records.• Perform routine network startup and shutdown procedures, and maintain control records.• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.• Analyze equipment performance records to determine the need for repair or replacement.• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.• Train people in computer system use. Show less

• Lead Technician

  • Feb 2020 - Mar 2020

  • Installation and support standard hardware and software platforms and systems throughout CRM rehabilitation centers.• Responsible for staging, installation, and tracking IT equipment for all locations.• Prepped Junior technicians for installation process and procedures of IT equipment.• Configuration and installation of desktop peripherals and network infrastructure.• Return old equipment to corporate office and updated inventory systems.• Provide complete recoverability of systems and applications.• Troubleshooting and resolution of business application and system problems.• Manage user accounts in Active Directory.• Manage the installation of new hardware and software.• Maintained equipment inventory controls and policies.• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.• Interface with all Corporate IT group MECMs for on-site support and technology resolutions.• Responsible for team travel to and from all destinations across Alabama and Georgia. Show less



Amtrak

• United States
• Rail Transportation
• 700 & Above Employee

• Senior Service Desk Analyst

  • Sep 2019 - Nov 2019

  • Uses the appropriate CTI categories for logging incidents and requests. • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. • Ensures the end-to-end customer experience and provides a single point-of-contact for the customer. • Analyzes and resolve incidents and requests regarding the use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. • Follows up with other support staff (service resources) involved in resolution to ensure Service Request and incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases. • Grows general knowledge of current corporate, division, and facility-specific products, increasing the ability to resolve requests on the first contact. Show less



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Field Technician

  • Feb 2018 - Mar 2019

  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Modify and customize commercial programs for internal needs. • Oversee the daily performance of computer systems. • Logged and managed Expenses using SAP Field glass. • Manage the installation of new HP hardware/software for Bank of America and Merrill Lynch customers • Prepare evaluations of software or hardware, and recommend improvements or upgrades. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Inspect equipment and read orders to prepare for delivery to users using FSM. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Enter commands and observe system functioning to verify correct operations and detect errors. • Confer with staff, users, and management to establish requirements for new systems or modifications. • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software. • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis. • Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Show less



Mindbody

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Software Implementation Specialist

  • Feb 2017 - Feb 2018

  Work with assigned clients to provide implementation training in line with current and future training programs. Schedule additional training sessions for clients after each completed training session as needed. Perform other trainings as assigned (refresher, data-share, franchise, salon, and others).Work with clients to identify, correct, and advise on how to align business objectives within the MINDBODY software. Identify client needs, and recommend or coordinate additional value add services and products. Continue ongoing training to increase training skill sets, MINDBODY software technical knowledge, company knowledge and industry knowledge. Follow up with assigned accounts as needed to accommodate the client’s needs. Perform other duties as assigned, such as recording daily use tutorials, managing a software template, or other projects related to the position. Show less



Orangetheory Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Manager

  • Sep 2015 - Apr 2016

  Follow up and follow through activities with all prospective clients. Responds immediately to member requests, inquiries and concerns.Works closely with Fitness Team to ensure that processes are fulfilled. Proactively establishes and maintains an effective referral program . Maintains accurate records using established OTF sales systems. Conducts telephone inquiries/follow up calls/customer care calls. Warmly greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio. Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities. Responsible for attending and participating in all relative OTF training programs Show less



Best Buy

• Retail
• 700 & Above Employee

• Wireless Consultant/Sales Associate

  • Oct 2012 - Jan 2014

  Worked in PCHO (Computers and Tablets) and Mobile Department; Activated wireless services for customers (ATT, Verizon, Sprint); Assisted in teaching sales strategies to employees; Sold merchandise from Best Buy and third party vendors; Managed and stocked inventories; Used computers to enter, access, or retrieve data; Staying up to date on the latest data/entertainment technology and devices; Provided solutions to satisfy customer needs and wants; Repaired devices such as computers, tablets, etc. Certified in Mac OSX & Windows 8 Accomplishment: Increased sales in the department by 200% Show less



Mobile Communications America

• Telecommunications
• 1 - 100 Employee

• Wireless Consultant

  • Apr 2012 - Jul 2012

  Sold Verizon Devices/ Plan activation; Provided Customer Service and grew a loyal customer base by creating long-term relationships; Managed and stocked inventories; Used computers to enter, access, or retrieve data; Answered customer or public inquiries and Interacted to provide prompt and courteous service; Achieved and exceeded personal sales and profit goals Sold Verizon Devices/ Plan activation; Provided Customer Service and grew a loyal customer base by creating long-term relationships; Managed and stocked inventories; Used computers to enter, access, or retrieve data; Answered customer or public inquiries and Interacted to provide prompt and courteous service; Achieved and exceeded personal sales and profit goals



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Wireless Consultant

  • Sep 2010 - Jan 2011

  Managed and stocked inventories; Used computers to enter, access, or retrieve data; Answered customer or public inquiries; Greeted customers; Answered customer or public inquiries and Interacted to provide prompt, friendly, and courteous service to customers in person and on the phone; Used Verizon’s POS System Eres Managed and stocked inventories; Used computers to enter, access, or retrieve data; Answered customer or public inquiries; Greeted customers; Answered customer or public inquiries and Interacted to provide prompt, friendly, and courteous service to customers in person and on the phone; Used Verizon’s POS System Eres



Verizon

• Wireless Consultant

  • Sep 2010 - Jan 2011

  Managed and stocked inventories; Used computers to enter, access, or retrieve data; Answered customer or public inquiries; Greeted customers; Answered customer or public inquiries and Interacted to provide prompt, friendly, and courteous service to customers in person and on the phone; Used Verizon’s POS System Eres Managed and stocked inventories; Used computers to enter, access, or retrieve data; Answered customer or public inquiries; Greeted customers; Answered customer or public inquiries and Interacted to provide prompt, friendly, and courteous service to customers in person and on the phone; Used Verizon’s POS System Eres



T-Cellular

• Wireless Consultant

  • May 2010 - Aug 2010

  Sold Sprint Devices/ Plan activation; Key Holder; Provide Customer Service and build a loyal customer base by creating long-term relationship; Managed and stock inventories; Used computers to enter, access, or retrieve data; Answered customer or public inquiries and Interacted to provide prompt, friendly, and courteous service to customers in person and on the phone; Used Sprint’s POS System RQ4/SNAP/FDT; Engaged and educated customers through product demonstration based on their needs (Ready Now) Show less



Radio Shack

• Sales Associate

  • Jan 2009 - Jan 2010

  Sold T-Mobile, Sprint & AT&T Devices / Plan activation; Provided Customer Service; Managed and stock inventories; Used computers to enter, access, or retrieve data; Answered customer or public inquiries Sold T-Mobile, Sprint & AT&T Devices / Plan activation; Provided Customer Service; Managed and stock inventories; Used computers to enter, access, or retrieve data; Answered customer or public inquiries



The Artist Factory

• Admin Assistant

  • May 2007 - Aug 2008

  In addition to my work history I interned at a company known as The Artist Factory. This organization creates, develops, and molds talent into a marketable product. The Artist Factory also helps secure recording contracts for new artist/talent and creates effective marketing strategies that are relevant to the consumer. Responsibilities as an intern included cataloging demos, filing, take and receive messages for General Manager, make outbound calls to artists management, maintain schedule for the recording studio. Show less