Vice President, Enterprise Accounts

• May 2019 - Present

Director, Strategic Accounts

• Jun 2017 - May 2019

Partnered with health providers to create, implement, and execute strategic plans in order to achieve electronic adoption goals and increase member satisfaction and retention. Partnered with health providers to create, implement, and execute strategic plans in order to achieve electronic adoption goals and increase member satisfaction and retention.

Director, Client Services & Private Exchange Operations

• Jan 2014 - Jun 2017

• Responsible for $3M book of aggregator and broker business; managed a book of almost 100 participating Medicare carriers to support various brokers and agencies; increased Connecture's "On Ramp" IFP carrier network by 400%• Worked closely with internal resources to ensure all deliverables are met for broker, aggregator, and health plan clients in the Medicare, IFP, and Ancillary space• Concurrently served as Program Director for key payer and broker accounts, specializing in turning around at-risk relationships (in addition to owning all high-level carrier relations)• Managed remote Client Service and Carrier Relations teams responsible for providing front-and-back-end operations for all Broker Private Exchange clients; built team from the ground up; centralized and streamlined key operations• Recognized as 1 of 8 “exceptional” leaders at Connecture in 2015 (based off annual employee engagement survey results) Show less

Client Service Manager

• Feb 2013 - Jan 2014

• Managed the successful implementation of 8 mid-to large sized Field Marketing Organizations’ Medicare quote and enroll websites (API and hosted) for AEP 2014• Quickly and efficiently triage daily website bugs and client needs while maintaining professionalism and excellent client relations during high-stress situations• Team subject matter expert for triaging client REST and SOAP API quote and enroll

Carrier Relations Manager

• Jun 2012 - Feb 2013

• Project-managed the onboarding and carrier appointments for 50+ agents in 50 states • Initiated and maintained relationships with 20 national and regional health insurance carriers for AEP 2013 (~50,000 unique carrier appointments)• Managed support team, facilitated carrier relationships with the call center, and oversaw Retiree-Transition operations

Marketing & Business Development Manager

• Nov 2010 - Jun 2012

• Planned and developed all marketing projects; created targeted marketing campaigns designed to take advantage of market timing and business opportunities • Utilized Excel to create reports to show market focus, increase business productivity, assess product performance, and drive sales • Designed tools to increase customer retention and encourage employee accountability • Rebranded the entire company (new logo, marketing collateral, business cards, letterhead, etc.); developed and maintained company website • Implemented new systems to aggregate client information and accounts into a single point of access – improved efficiency by 100% in preparing for client appointments Show less

Broker Services Representative

• Sep 2009 - Nov 2010

• Represented the company at national and local tradeshows; organized, hosted and presented sales presentations several times a month for 20-30 clients at a time; excelled as main point of contact for the entire client referral program • Networked with cross-functional company teams to build a successful program; started the client referral program, grew the program from zero to 500+ clients • Engaged in online social media networking for brand marketing and recruitment • Managed the development, list management, and reporting of all email campaigns Show less

Account Management

• Apr 2007 - Jul 2009

• Day-to-day contact with key agency clients; increased output to surpass forecasted team goals; negotiated rates and managed billing of services and account receivables • Worked with various teams to develop marketing materials to promote various products and services for Fortune 500 company-clients • Managed multiple projects for lead generation, acquisition and retention marketing, brand establishment, regional marketing, and language translations; coordinated data-intensive projects for mass customization Show less

Marketing Research Assistant

• Aug 2006 - Apr 2007

• Assisted students in conducting marketing research, analyzing data, and compiling formal reports • Instructed students in using SPSS statistical software to run correlations, cross-tabulations, and regressions • Assisted students in conducting marketing research, analyzing data, and compiling formal reports • Instructed students in using SPSS statistical software to run correlations, cross-tabulations, and regressions

Marketing Intern

• May 2006 - Aug 2006

Compiled weekly industry newsletters for major clients (Unilever, DelMonte, Nexxus), gathered data and created PowerPoint presentations of company best practices, assembled post-promotional analyses for company clients Transferred to sister company, Marketration, to help facilitate Wal-Mart’s “Back to College” program, resulting in an offer to travel across the country with the program as an overseeing field manager Compiled weekly industry newsletters for major clients (Unilever, DelMonte, Nexxus), gathered data and created PowerPoint presentations of company best practices, assembled post-promotional analyses for company clients Transferred to sister company, Marketration, to help facilitate Wal-Mart’s “Back to College” program, resulting in an offer to travel across the country with the program as an overseeing field manager

Research Intern

• Jun 2005 - Aug 2005

Compiled and presented extensive research reports on marketing insurance and investment products to facilitate new product developments Researched and networked within various company departments to update important files with missing data and documents Compiled and presented extensive research reports on marketing insurance and investment products to facilitate new product developments Researched and networked within various company departments to update important files with missing data and documents