Jennifer Tucker
Owner/Broker at Amazing Realty Austin- Claim this Profile
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Topline Score
Bio
Kimberley Cyree
Jennifer is a very knowledgeable teacher, and RELATOR®. She teaches a class on Dotloop, an electronic document signing platform, that makes the program easy to use. She is patient and explains things in a manner that even the most non-tech-savy person can understand. If you have questions, see Jennifer, she can help.
Kirk Moore
I highly recommend Jennifer as a REALTOR. She is very knowledgeable, works hard, has a lot of patience, takes the time to answer all questions, is honest, dependable, and detail oriented. She recently taught a new class relating to Real Estate, and the comments/feedback were outstanding. She has experience with listing homes, helping buyers find their perfect house, new construction, rentals, and with leases. Her MBA degree gives her the upper edge on market analysis, finance, and the latest market trends in Central TX.
Kimberley Cyree
Jennifer is a very knowledgeable teacher, and RELATOR®. She teaches a class on Dotloop, an electronic document signing platform, that makes the program easy to use. She is patient and explains things in a manner that even the most non-tech-savy person can understand. If you have questions, see Jennifer, she can help.
Kirk Moore
I highly recommend Jennifer as a REALTOR. She is very knowledgeable, works hard, has a lot of patience, takes the time to answer all questions, is honest, dependable, and detail oriented. She recently taught a new class relating to Real Estate, and the comments/feedback were outstanding. She has experience with listing homes, helping buyers find their perfect house, new construction, rentals, and with leases. Her MBA degree gives her the upper edge on market analysis, finance, and the latest market trends in Central TX.
Kimberley Cyree
Jennifer is a very knowledgeable teacher, and RELATOR®. She teaches a class on Dotloop, an electronic document signing platform, that makes the program easy to use. She is patient and explains things in a manner that even the most non-tech-savy person can understand. If you have questions, see Jennifer, she can help.
Kirk Moore
I highly recommend Jennifer as a REALTOR. She is very knowledgeable, works hard, has a lot of patience, takes the time to answer all questions, is honest, dependable, and detail oriented. She recently taught a new class relating to Real Estate, and the comments/feedback were outstanding. She has experience with listing homes, helping buyers find their perfect house, new construction, rentals, and with leases. Her MBA degree gives her the upper edge on market analysis, finance, and the latest market trends in Central TX.
Kimberley Cyree
Jennifer is a very knowledgeable teacher, and RELATOR®. She teaches a class on Dotloop, an electronic document signing platform, that makes the program easy to use. She is patient and explains things in a manner that even the most non-tech-savy person can understand. If you have questions, see Jennifer, she can help.
Kirk Moore
I highly recommend Jennifer as a REALTOR. She is very knowledgeable, works hard, has a lot of patience, takes the time to answer all questions, is honest, dependable, and detail oriented. She recently taught a new class relating to Real Estate, and the comments/feedback were outstanding. She has experience with listing homes, helping buyers find their perfect house, new construction, rentals, and with leases. Her MBA degree gives her the upper edge on market analysis, finance, and the latest market trends in Central TX.
Credentials
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Real Estate Broker
Texas Real Estate CommissionJun, 2017- Nov, 2024 -
REALTOR
Texas Real Estate CommissionFeb, 2013- Nov, 2024 -
COPC Registered Coordinator
COPC Inc.
Experience
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Amazing Realty
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United States
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Real Estate
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1 - 100 Employee
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Owner/Broker
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Mar 2014 - Present
At Amazing Realty we truly have a full service real estate operation. We can focus on the special needs of a first time home buyer, utilize our unique marketing approach to sell a home, source investment properties for investors, and serve as the property manager for clients holding rental properties. We offer staging, consulting, and lease services. We are investors ourselves, meaning we are watching the market closely and are involved in real estate transactions regularly. TREC brokerage license number 9005035 Show less
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Harte Hanks
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United States
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Advertising Services
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700 & Above Employee
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Director of Contact Center Operations
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Nov 2013 - May 2014
Reporting to the General Manager, Responsible for the strategic planning and execution of all Call Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer experience. Tactical emphasis is on customer care, quality management, workforce planning, recruiting, coaching and training. Performance metrics include call efficiency, low abandonment rate, high conversion rates, staffing utilization, acceptable turnover, and financial performance. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale. Continually engaged in leading and inspiring the team in developing and documenting best practices with a goal of delivering Excellence to our customers. Show less
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Client Services Manager
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Apr 2012 - Nov 2013
Focused on building key client relationships within the LifeCycle account space. Taking the old concept of 'outbound' calling and tranforming our delivery into true TeleWeb and nurturing marketing campaigns. I support the account team to ensure that all of our clients and the customers we serve daily receive excellent service and program delivery.
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Account Manager
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May 2010 - May 2012
Global Account Manager directing the profitability, growth and delivery to our largest clients across multiple sites in a multi-type contact center hosting in excess of 500 agents serving 14 different lines of business.Responsible for managing a team of three project managers, two operations managers, and sixteen supervisors across two sites. Account spectrum includes 5 different accounts and 14 individual lines of business totaling in excess of $1.66 million in monthly revenueGrew the base business from $7 million to over $20 million in ARR in 2 years through strategic growth and lifecycle expansion opportunitiesThrough Lean strategies and direct operational focus was able to improve profit margins by 18% during the last fiscal year. Application of COPC concepts and Lean strategies to conduct Six Sigma analysis and projects to identify more efficient ways to support our clients and provide added valueDeliver to key performance indicators with a goal to exceed target beyond contractual objectives and corporate goalsBuilt strong client relationships through daily communication, effectively handling the escalation channels, and sharing best practices through cross client learnings Show less
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Tangoe
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Director of Employee Development
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Feb 2008 - May 2010
Strategic Planning focused on the company's most valuable asset: employees. Employee Development programs include: corporate benefits, recruitment and retention, performance management, Human Resources operations, facilities, and employee advocacy Reporting to the CEO, responsible for managing human resources functions for all business units throughout multiple states in America and throughout Europe. Joined the Executive Team to build and implement an Employee Development program for a small but rapidly growing company who previously had no Employee Development or Human Resources unit Expanded Tangoe’s benefits and employee programs through multiple mergers and acquisitions, growing from 175 domestic employees to over 500 employees worldwide Implemented full automation to entire corporate base for HR, Benefits, Travel and Expenses offering visibility and management of corporate expenses. Reduced Travel costs from $100K monthly to $60K monthly Established an in-house employee recruitment and retention program, eliminating recruiting costs averaging $45K per month Served as consultant to all levels of management on employee relations issues such as employee counseling and coaching, dispute resolution, succession planning, employee development, employment law issues, disciplinary actions, terminations, and third party or legal charges Show less
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Harte Hanks
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United States
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Advertising Services
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700 & Above Employee
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Global Training Manager
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Aug 2006 - Feb 2008
Managed Global Training and Quality teams in a world-class call center environment across multiple sites in Kansas, Texas and Manila. Reporting to the Business Development Director, responsible for global scaling, culturalization training, and account specific training to include program implementation through lifecycle delivery of high- performing call center technical support Assumed responsibility for global account management for the largest Line of Business with revenue in excess of $3.5 million annually Restructured account training program to realize cost benefit of $10,700 per training class Realigned Account Team Responsibilities using the RASIC approach to ensure all processes were closed loop and accounted for to deliver outstanding client satisfaction 2 time nominee for the Extra Mile Award – an award to recognize managers who go above and beyond to contribute positively to the business as well as the workplace Eagle Eye Honoree – commended for noting and solving a call center telephony issue impacting all key accounts, saving the company in excess of $50,000 in one year alone Show less
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Bright Horizons
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United States
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Education
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700 & Above Employee
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Trainer / Assistant Director of Operations
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Aug 2000 - Aug 2006
Managed school operations, overseeing annual budget in excess of $1.8 million with responsibility for financial growth and business development through training, marketing, daily operations, recruiting and staff development Instrumental in positive turnaround of under-performing revenue growth through increased marketing efforts targeted to client enrollment and sustained client support programs; set higher enrollment expectations and instituted leadership team-member accountability resulting in 15% revenue increases and 15% increase in enrollment to sustain growth trend Improved employee recruiting and retention through combined employee training and marketing efforts. Employee turnover reduced by 30% over previous year’s turnover rate Piloted the role of education coordinator for one-year, launching it into a full-time role modeled nation wide as a method for improving faculty performance and productivity while fulfilling the company mission Delivered high impact presentation and training programs to client population in 18 centers and over 500 employees throughout the US to promote corporate marketing initiative efforts directed towards on-going client education and increased enrollment 2 time winner of the Partnership Award – an award to recognize managers who make significant contributions toward business growth and development Focus Group Leader – led corporate focus groups to define strategic business vision and future direction. Contributed to the definition of business acquisitions and new programs Show less
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Willis Re
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United Kingdom
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Insurance
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300 - 400 Employee
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Pension Review Analyst
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Aug 1996 - Aug 2000
Leeds England, UK Pension Review Analyst working to complete the Government mandated Pension Review and Risk Assessment for Willis Corroon UK. Leeds England, UK Pension Review Analyst working to complete the Government mandated Pension Review and Risk Assessment for Willis Corroon UK.
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Education
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2004 - 2006
City University of Seattle
MBA, Business, Marketing -
1994 - 1996
Samford University
BA, Education, English, Communication
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