Connie Chau
Human-Computer Interaction Consultant at The Network: Advocating Against Domestic Violence- Claim this Profile
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Japanese Limited working proficiency
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English Native or bilingual proficiency
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Bio
Ari Daly
Connie is not only an extremely dedicated and effective researcher, she also makes the team smile when we need it most! We worked together for 8 months on our capstone project, where she was a co-research lead. Connie played a key part in the team reaching our research and product milestones while balancing our client goals and user needs. She thoroughly built out our protocols and appendixes, is a natural interviewer, and synthesized our research findings for our two clients and internal team operations. I always appreciated how Connie critically offers counter opinions during our meetings, as it helped round out our discussion and consider other perspectives. I highly recommend Connie for any team— she brings a great deal of research expertise, an understanding of product strategy, and is all around truly a pleasure to work with!
Lenin Aviles
I had the opportunity to work with Connie during her internship with us here at Motor Trend Group. She created our global landing page template for Motor Trend On Demand, established clear specs and UX guidelines for us and helped us with our subscription flow optimization. It’s rare that you come across standout talent like Connie, she has tremendous curiosity and has extraordinary knowledge on every aspect of the product creation (Human Center Design, Research, and Development). I hope to have the opportunity to work with Connie again. Any employee would be lucky to have Connie in their team.
Ari Daly
Connie is not only an extremely dedicated and effective researcher, she also makes the team smile when we need it most! We worked together for 8 months on our capstone project, where she was a co-research lead. Connie played a key part in the team reaching our research and product milestones while balancing our client goals and user needs. She thoroughly built out our protocols and appendixes, is a natural interviewer, and synthesized our research findings for our two clients and internal team operations. I always appreciated how Connie critically offers counter opinions during our meetings, as it helped round out our discussion and consider other perspectives. I highly recommend Connie for any team— she brings a great deal of research expertise, an understanding of product strategy, and is all around truly a pleasure to work with!
Lenin Aviles
I had the opportunity to work with Connie during her internship with us here at Motor Trend Group. She created our global landing page template for Motor Trend On Demand, established clear specs and UX guidelines for us and helped us with our subscription flow optimization. It’s rare that you come across standout talent like Connie, she has tremendous curiosity and has extraordinary knowledge on every aspect of the product creation (Human Center Design, Research, and Development). I hope to have the opportunity to work with Connie again. Any employee would be lucky to have Connie in their team.
Ari Daly
Connie is not only an extremely dedicated and effective researcher, she also makes the team smile when we need it most! We worked together for 8 months on our capstone project, where she was a co-research lead. Connie played a key part in the team reaching our research and product milestones while balancing our client goals and user needs. She thoroughly built out our protocols and appendixes, is a natural interviewer, and synthesized our research findings for our two clients and internal team operations. I always appreciated how Connie critically offers counter opinions during our meetings, as it helped round out our discussion and consider other perspectives. I highly recommend Connie for any team— she brings a great deal of research expertise, an understanding of product strategy, and is all around truly a pleasure to work with!
Lenin Aviles
I had the opportunity to work with Connie during her internship with us here at Motor Trend Group. She created our global landing page template for Motor Trend On Demand, established clear specs and UX guidelines for us and helped us with our subscription flow optimization. It’s rare that you come across standout talent like Connie, she has tremendous curiosity and has extraordinary knowledge on every aspect of the product creation (Human Center Design, Research, and Development). I hope to have the opportunity to work with Connie again. Any employee would be lucky to have Connie in their team.
Ari Daly
Connie is not only an extremely dedicated and effective researcher, she also makes the team smile when we need it most! We worked together for 8 months on our capstone project, where she was a co-research lead. Connie played a key part in the team reaching our research and product milestones while balancing our client goals and user needs. She thoroughly built out our protocols and appendixes, is a natural interviewer, and synthesized our research findings for our two clients and internal team operations. I always appreciated how Connie critically offers counter opinions during our meetings, as it helped round out our discussion and consider other perspectives. I highly recommend Connie for any team— she brings a great deal of research expertise, an understanding of product strategy, and is all around truly a pleasure to work with!
Lenin Aviles
I had the opportunity to work with Connie during her internship with us here at Motor Trend Group. She created our global landing page template for Motor Trend On Demand, established clear specs and UX guidelines for us and helped us with our subscription flow optimization. It’s rare that you come across standout talent like Connie, she has tremendous curiosity and has extraordinary knowledge on every aspect of the product creation (Human Center Design, Research, and Development). I hope to have the opportunity to work with Connie again. Any employee would be lucky to have Connie in their team.
Credentials
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40 Hour Domestic Violence Training
The Network: Advocating Against Domestic ViolenceSep, 2022- Oct, 2024 -
Responsible Conduct of Research Course - Social and Behavioral
CITI Program, A Division of BRANYFeb, 2020- Oct, 2024 -
Mental Health First Aid USA
National Council for Behavioral HealthJan, 2021- Oct, 2024 -
Human Subjects Research – IRB - Biomedical and Social-Behavioral-Educational Combined (Refresher)
CITI Program, A Division of BRANYFeb, 2020- Oct, 2024
Experience
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The Network: Advocating Against Domestic Violence
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United States
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Individual and Family Services
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1 - 100 Employee
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Human-Computer Interaction Consultant
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Jan 2023 - Present
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KAN-WIN
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Non-profit Organizations
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1 - 100 Employee
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Research Collaborator
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Jun 2022 - Jan 2023
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Community Engagement Intern
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Mar 2022 - Jun 2022
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Northwestern University - Kellogg School of Management
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United States
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Higher Education
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700 & Above Employee
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MBAi HCI & Design Thinking Teaching Assistant
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Jun 2022 - Aug 2022
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CMU Human-Computer Interaction Institute
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United States
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Research
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1 - 100 Employee
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Research Associate
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Dec 2020 - Jun 2022
- Leading HCI Researcher on a project to co-design human algorithm collaborations for teen suicide prevention in a clinical setting- Working with collaborators on ways to support individuals on online emotional peer-support platforms for mental health
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Human-Centered Design Researcher
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Nov 2019 - Apr 2022
- Conducted semi-structured interviews with workforce development professionals surrounding questions of retraining, navigating client relationships, burnout, and automation - Forthcoming paper to be published in the ACM Conference on Computer Supported Cooperative Work (CSCW) 2022.- https://www.thecoalalab.com/ (The Co-Augmentation, Learning, & AI (CoALA) Lab is an interdisciplinary research group at CMU HCII)
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05-413/813 Human Factors Lead Teaching Assistant
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Aug 2020 - Dec 2020
- Helped facilitate remote/virtual learning for over 40 students both during and outside of class- Provided feedback to students on a variety of human factors-related concepts (fault tree diagrams, cognitive task analysis, etc.)- Supported professor in improving virtual course experience & curriculum for students
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05-300 HCI Proseminar Course Assistant
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Aug 2019 - Dec 2019
- Developed course curriculum with the Director of Undergraduate Programs in HCI on a new course, 05-300 HCI Proseminar, aiming to inform the undergraduate CMU student body about HCI at CMU and promote research and career opportunities in HCI
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Rewriting the Code
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United States
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Non-profit Organizations
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300 - 400 Employee
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Fellow
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Jun 2019 - Jan 2021
As a mentor and fellow, I support women as they navigate the challenges of gender inequality (and other intersectional issues) in and out of the classroom, provide resources and 1-on-1 mentoring, and advocate the value and legitimacy of UX-related functions in tech and larger organizations. Rewriting the Code (RTC) is an organization aimed at creating a positive community and opportunities for college women interested in tech fields As a mentor and fellow, I support women as they navigate the challenges of gender inequality (and other intersectional issues) in and out of the classroom, provide resources and 1-on-1 mentoring, and advocate the value and legitimacy of UX-related functions in tech and larger organizations. Rewriting the Code (RTC) is an organization aimed at creating a positive community and opportunities for college women interested in tech fields
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NOMADS: the HCI podcast
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United States
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Design
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Co-Creator & Host
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Aug 2020 - Dec 2020
- Developed concept, execution, logo, and content strategy for a podcast with over 2,000 downloads focused on communicating the value of human-computer interaction to solve social issues in society - Created promotional artwork for social media, edited recording audio (Ep.2-5, 7-10), and optimized workflows for better guest communication and podcast documentation - Developed concept, execution, logo, and content strategy for a podcast with over 2,000 downloads focused on communicating the value of human-computer interaction to solve social issues in society - Created promotional artwork for social media, edited recording audio (Ep.2-5, 7-10), and optimized workflows for better guest communication and podcast documentation
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THE OASIS RECOVERY CENTER OF WESTERN PA
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United States
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Non-profit Organization Management
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Co-Research Lead (MHCI Capstone)
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Jan 2020 - Aug 2020
- Created human-centered design research strategies, protocols, surveys, and insights that led to the development of LiveLine, a community live-streaming/video platform, that answers the unmet needs & challenges of people in the current system of recovery from substance addiction - Developed user research/human-centered design approaches towards designing solutions for people who have struggled with substance related addiction and recovery - Created semi-structured interview/prototyping/usability protocols and conducted sessions with both subject matter experts and users - Communicated research strategy, findings, and insights within the team and externally to clients Show less
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ACM, Association for Computing Machinery
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United States
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Non-profit Organizations
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400 - 500 Employee
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Creative Director for ACM@CMU
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May 2018 - Aug 2020
Association for Computing Machinery (Carnegie Mellon University chapter) - Influenced the creative direction of the organization by designing T-shirts, posters, and other media - Designed t-shirts, posters, and promotional content for the largest beginner hack-a-thon on CMU campus, HackCMU, and other events such as Algorithms with a Purpose and Hackberry Pi Association for Computing Machinery (Carnegie Mellon University chapter) - Influenced the creative direction of the organization by designing T-shirts, posters, and other media - Designed t-shirts, posters, and promotional content for the largest beginner hack-a-thon on CMU campus, HackCMU, and other events such as Algorithms with a Purpose and Hackberry Pi
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Fine Art Miracles, Inc.
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Field Research Assistant
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Dec 2018 - Feb 2020
- Managed user research data involving social robots and human-robot interaction with children with autism or difficulties with communicating - Tested & debugged robotic systems and supporting devices used by therapists for more than 50 at-home usability tests For more information: https://fineartmiracles.com/social-robotics-fine-art-miracles-pittsburgh/ - Managed user research data involving social robots and human-robot interaction with children with autism or difficulties with communicating - Tested & debugged robotic systems and supporting devices used by therapists for more than 50 at-home usability tests For more information: https://fineartmiracles.com/social-robotics-fine-art-miracles-pittsburgh/
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BCG Platinion
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United States
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Business Consulting and Services
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700 & Above Employee
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Design Intern (Human Sciences)
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Jun 2019 - Aug 2019
- Collected & synthesized user data from contextual inquiry, interviews, and focus groups for one of the largest multinational technology companies - Developed & refined concepts designing the future of work that would redefine the workplace experience of client’s 160k+ employees worldwide - Created operations manual for new usability lab and ran mock usability testing on a cybersecurity application - Collected & synthesized user data from contextual inquiry, interviews, and focus groups for one of the largest multinational technology companies - Developed & refined concepts designing the future of work that would redefine the workplace experience of client’s 160k+ employees worldwide - Created operations manual for new usability lab and ran mock usability testing on a cybersecurity application
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MotorTrend Group
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Media Production
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400 - 500 Employee
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User Experience Intern
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Jun 2018 - Sep 2018
- Redesigned desktop landing page for new video-on-demand product which increased subscription rate by 14% and decreased bounce rate by 5.3% shortly after its release - Created new landing page documentation and templates for all devices and for Creative Services team. - Conducted competitive analysis for subscription flows & user journeys and revised landing page style guides. - Provided design feedback and potential research methods for newly released Apple tvOS video platform. - Redesigned desktop landing page for new video-on-demand product which increased subscription rate by 14% and decreased bounce rate by 5.3% shortly after its release - Created new landing page documentation and templates for all devices and for Creative Services team. - Conducted competitive analysis for subscription flows & user journeys and revised landing page style guides. - Provided design feedback and potential research methods for newly released Apple tvOS video platform.
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Self-Employed
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Irvine, California
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Piano Teacher
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Jun 2015 - Aug 2018
- Instructed K-12 and adult students - Designed a flexible music theory and technical-playing curriculum for each student to maximize performance potential and recreational enjoyment - Organized piano recitals for students to practice performance etiquette and playing - Instructed K-12 and adult students - Designed a flexible music theory and technical-playing curriculum for each student to maximize performance potential and recreational enjoyment - Organized piano recitals for students to practice performance etiquette and playing
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MotorTrend Group
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Media Production
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400 - 500 Employee
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Program Management Intern
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Aug 2017 - Sep 2017
- Worked on TEN's growing Motor Trend OnDemand (MTOD) project under Senior Program Manager - Aided in development of formal Work Intake Process Flow, standardizing version naming, and pre-sprint planning via JIRA debugging platform - Familiarized self with agile software development process, timeline, and practices - Collaborated with engineering, UX/UI, QA, and product teams through daily stand-up meetings, one-on-one, and small team discussions - Worked on TEN's growing Motor Trend OnDemand (MTOD) project under Senior Program Manager - Aided in development of formal Work Intake Process Flow, standardizing version naming, and pre-sprint planning via JIRA debugging platform - Familiarized self with agile software development process, timeline, and practices - Collaborated with engineering, UX/UI, QA, and product teams through daily stand-up meetings, one-on-one, and small team discussions
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Education
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2021 - 2026
Northwestern University
Doctor of Philosophy - PhD, Technology & Social Behavior -
2020 - 2020
Carnegie Mellon University
Master of Human-Computer Interaction (MHCI) -
2016 - 2020
Carnegie Mellon University
Bachelor of Humanities and Arts (BHA), Economics and Music Harp Performance; Additional Major in Human-Computer Interaction -
2012 - 2016
Northwood High School
High School Diploma
Community
