Experience

DfE Digital, Data and Technology

• United Kingdom
• Government Relations Services
• 1 - 100 Employee

• Senior User Researcher

  • Nov 2021 - Present

  In addition to experience from previous role, as a senior I have experience in:- scoping of research projects at various phases including Discoveries- line management, mentoring and coaching of user researchers- research quality and compliance management - advocating for the importance of UCD practises to senior stakeholders- embedding UCD practises within project and delivery teams - upskilling researchers across the profession in various aspects of the role- ensuring research aims are aligned with strategic goals- ensuring join up of user research with other analytical professions to improve quality and efficiency in our work Show less

• User Researcher

  • Dec 2019 - Nov 2021

  Experience in- working through a project and conducting user research using agile principles and the GDS service standards- choosing appropriate research methods for different research problems- applying a range of online and offline methods, including surveys, online and in-person interviewing, focus groups, workshops, card sorting, usability testing, content testing and pop up research- researching with a range of people, including those with accessibility needs- analysing (both independently and as a team), synthesising, and triangulating data- communicating and presenting research findings to a range of stakeholders and audiences- working with stakeholders to apply research findings to policy and project outcomes- planning and executing research across multiple project phases- mentoring and upskilling junior researchers Show less



Join the Dots

• United Kingdom
• Market Research
• 1 - 100 Employee

• Research Executive

  • Feb 2019 - Nov 2019

• Academy Executive

  • Sep 2018 - Feb 2019

  In this role I developed my research skills in order to reach a Research Executive level by February 2019. The five months involved project management, design and analysis on a range of areas including quantitative, community and qualitative. Research was both online and offline.



Hilton Smythe Business Advisers

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Internship

  • May 2018 - Sep 2018

  The aim of this project is to create a deeper understanding of Hilton Smythe’s buyers using qualitative research. I conducted semi structured telephone interviews with previous buyers of businesses from HS. Using thematic analysis, I created a customer journey map and three clear “personas” which the company can use to train staff, and target and improve marketing campaigns. Based on this information, I provided HS with several blogs and content pieces to use to kick start their marketing campaigns. Show less



Abel Heywood

• Manchester, United Kingdom

• Supervisor

  • Jun 2017 - Sep 2018

  Key skills: customer service, hospitality, team management, team work, communication skills, cultural awareness (many international guests at the hotel) Key skills: customer service, hospitality, team management, team work, communication skills, cultural awareness (many international guests at the hotel)



Stonegate

• United Kingdom
• 1 - 100 Employee

• Supervisor and Social Media Champion

  • Sep 2015 - Jun 2017

  Key skills: "digital champion" (in charge of social media accounts), team work, team management, cash management, communication, pressured work, personal management (worked full time hours whilst doing a full time degree), leadership, social media advertising, events management Key skills: "digital champion" (in charge of social media accounts), team work, team management, cash management, communication, pressured work, personal management (worked full time hours whilst doing a full time degree), leadership, social media advertising, events management



Lavender Hills Care Home

• Ramsbottom

• Kitchen Assistant

  • Sep 2013 - Aug 2014



Bolholt Country Park Hotel

• Bury

• Waitress

  • Sep 2012 - Sep 2013