E-Commerce Operations Specialist

• Jun 2023 - Present

Business Development Associate

• Jun 2022 - Feb 2023

- End-to-end project management: from initiation, planning, execution, monitoring to closure; - Management of resources according to the given budget to ensure the optimal growth of the project; - Coordinate cross-category cooperation to design and build customer satisfaction; - Competitor analysis based on assortment and price competitiveness; - Brand onboarding process and incentive plans. - End-to-end project management: from initiation, planning, execution, monitoring to closure; - Management of resources according to the given budget to ensure the optimal growth of the project; - Coordinate cross-category cooperation to design and build customer satisfaction; - Competitor analysis based on assortment and price competitiveness; - Brand onboarding process and incentive plans.

Service Specialist

• Jan 2021 - May 2022

- Supporting the construction and maintenance of Huawei service centers; ensuring that service centers are launched on time; - Managing and maintaining KPI results of Huawei service centers in CEE&Nordic Region, focusing on Customer Service Satisfaction; mentoring Service Teams in 20+ countries; - Acting as a Regional Training Manager: ensuring the quality of provided customer service and procedures by organizing and conducting trainings to employees; - Day-to-day service and customer satisfaction management of service centers; - Translating (CN-ENG-PL), writing, editing and proofreading service bulletins. Show less