Experience

Guideline

• United States
• Financial Services
• 200 - 300 Employee

• Sales Development Representative

  • Jul 2022 - Present



Better

• United States
• Financial Services
• 700 & Above Employee

• Account Executive (Sales)

  • Apr 2021 - Jul 2022

  Responsible for nurturing and verifying potential mortgage loan applicants through a series of highly automated software, financial analysis, and inbound/outbound calls. Integral part in discussing current mortgage rates, necessary cash to close, structuring loans to fit the borrower's budget, and locking in their interest rate. Consistently high-performing in all metrics to include locked rates, getting borrowers through underwriting, call volume, and borrower satisfaction. Licensed in AZ, CA, CO, FL, HI, ID, IL, KS, MS, NV, OR, TX, UT, WA, & WY. Show less



The Resort at Pelican Hill

• United States
• Hospitality
• 200 - 300 Employee

• Reservations & Event Services Coordinator

  • May 2020 - Mar 2021



Hotel Irvine

• United States
• Hospitality
• 1 - 100 Employee

• Group Sales Manager

  • Dec 2019 - May 2020



The Resort at Pelican Hill

• United States
• Hospitality
• 200 - 300 Employee

• Group Reservations Coordinator

  • Jan 2018 - Dec 2019

  Responsible for managing group room blocks that visit the Resort. Work to ensure that all updates or changes are made in a timely manner as well as manage contracted terms to avoid group attrition. Works closely with group contacts to ensure a smooth event-planning process.

• Reservations Sales Agent

  • Dec 2016 - Jan 2018

  - Responds to inbound customer service queue calls with the objective of selling and confirming room, restaurant, spa and golf revenue- Qualifies, gathers, organizes, records and executes bookings in a professional manner within pre-defined parameters and standards- Ensures business is accurately booked, communicated, and executed to perfection with service delivery in accordance to luxury standards- Uses OPERA, SpaSoft, Open Table, Front Tee, GoConcierge, iHotelier and NAVIS software applications to complete reservations for guests- Maintains the Resort at Pelican Hill’s 5 Star-5 Diamond status Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Event Concierge - Workspring

  • Feb 2016 - Jul 2016

  Responsible for maintaining banquet/meeting spaces in the Workspring facility. Event concierge to business groups that hold meetings during the week. Arranged meeting spaces based on the contact's preferences. Facilitated group meals during all breakfast, mid-morning breaks and lunches. Created Event Orders upon a group signing a contract with the Workspring facility. Responsible for quoting studio prices and packages. Utilized the Workspring space for receptions and overflow from large banquets. Responsible for troubleshooting and setting up any A/V that is requested by clients. Show less

• Front Office Supervisor

  • Jun 2015 - Feb 2016

  Responsible for checking in and checking out guest reservations. Tasked with handling the daily operations for the Front Office. Administrative tasks included scheduling, creating the forecast, inputting the Drake Beil upgrade spreadsheet each month, tracking associate check-in scores, recording incentives when necessary, payroll and handling time off requests. Responsible for maintaining, ordering, stocking and organizing The Market. Created a visual layout for proper stocking of The Market. Responsible for ensuring we stayed within a reasonable margin of the monthly budget when purchasing for The Market. Delegated daily tasks to the associates, such as Front Office Supply Inventory, checklist items, clerical duties, etc.Responsible for resolving any major guest complaints. Manager on Duty (MOD) whenever on shift. Show less

• Front Office Lead

  • Aug 2013 - May 2015

  Assisted in checking in guests and overall guest satisfaction. Work as the Event Liaison for the Front Office by communicating important event and group details to facilitate in a problem-free stay. Help to train team members during their particular shifts and facilitate in overcoming any guest issues that may occur.



US Army Corps of Engineers

• United States
• Armed Forces
• 700 & Above Employee

• Engineering Technician

  • May 2012 - Aug 2012

  Paid internship during the summer of 2012, as well as the winter of 2012 where I was tasked with developing a new Energy Efficient Software program that was to be implemented on all military bases in the US. Also did clerical work and assisted in meetings. Paid internship during the summer of 2012, as well as the winter of 2012 where I was tasked with developing a new Energy Efficient Software program that was to be implemented on all military bases in the US. Also did clerical work and assisted in meetings.



US Army Corps of Engineers

• United States
• Armed Forces
• 700 & Above Employee

• Safety Technician

  • May 2010 - Aug 2011

  Worked as a summer intern during the summers of 2010 and 2011. Assisted in applying Mishap/Accident reports into a digital database. Assisted in site visits, clerical work and attended any meetings necessary. Worked as a summer intern during the summers of 2010 and 2011. Assisted in applying Mishap/Accident reports into a digital database. Assisted in site visits, clerical work and attended any meetings necessary.