Experience

Progressive Infotech Pvt. Ltd.

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• IT Manager - Asset

  • Aug 2022 - Present



Inspirisys Solutions Limited (a CAC Holdings Group Company)

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Information Technology Operations Manager

  • Dec 2012 - Aug 2022

  I am a seasoned and technically inclined IT Service Delevery Manager offering an overall experience of over 12 years across IT Infrastructure Project Management, IT Operation, Service Delivery & Project Delivery, while Implementing Technology driven Projects end to end within project management framework.My experience and expertise are as diverse as they are extensive. From a Technical Helpdesk Coordinator , system administrator to begin with, till my present assignment as Project Manager – IT Infrastructure, I have worked extensively on areas like desktop support, server administration, network administration, Cyber Security (VA PT), technology procurement, overall IT project management, operation and service delivery, as technology POC to the domestic clients, IT project management executive/coordinator/owner of various and diverse technology role out, that has made me a valuable asset for all the organizations I have worked for, including Punjloyd,SOIL,Airtel (TNG), BEL and presently with ICRA India.I have demonstrated track record of client satisfaction & timely project delivery, program management within stipulated Time & Cost. An articulate communicator with proven interpersonal skills, with excellence and ability to work under pressure in a fast-paced, competitive customer sensitive environment.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Helpdesk -Project Coordiator

  • May 2009 - Feb 2011

  • Incident Management: Act As a single point of contact to the customer/Users for all IT related requirements.• Address user tickets regarding hardware, software and networking.• Remote Support: Conduct remote troubleshooting , to diagnose problems,• Guide users with simple, step-by-step instructions, Remotely resolving OS and application related issues, Record technical issues and solutions in logs in Service Desk.• Asset ID generation and mapping with serial numbers. Physical asset verifications on yearly/half-yearly basis.• Lotus Domino and Client -Installation, Configuration and troubleshooting in Lotus notes for mail communication.• SLA Management - Complete follow up the life cycle of calls (Incident / Problem/Change)• Updating of all asset details: Serial No, Model No, PO details etc. in CMDB Asset Management System.