Experience

Izwe Africa Group

• Financial Services
• 1 - 100 Employee

• Senior Business Analyst

  • Oct 2023 - Present



CyberPro Consulting (Pty) Ltd

• South Africa
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Business Analyst

  • Jan 2022 - Sep 2023

  I am accountable for eliciting and understanding the business requirements in the Regulatory and Compliance Business Unit at INN8. Key Duties - Gather business requirements for web projects, administration and workflow management systems to streamline business processes and improve efficiency. - Assisted in developing user interface designs by providing input based on gathered requirements. - Collaborated with cross-functional teams including developers, architectures, and project managers to define project scope and deliverables. Show less



Hollard Insurance

• South Africa
• Insurance
• 700 & Above Employee

• Senior Business Analyst

  • Apr 2019 - Dec 2021

  I am accountable for eliciting and documenting data, regulatory, and financial reporting requirements in Data and Insights. Meet with a broad range of internal and external stakeholders and perform data analysis on source systems for business improvements. I’m responsible for Data Governance forums, quality control, and ensuring that the data is complete, correct, and relevant to the business. I am accountable for eliciting and documenting data, regulatory, and financial reporting requirements in Data and Insights. Meet with a broad range of internal and external stakeholders and perform data analysis on source systems for business improvements. I’m responsible for Data Governance forums, quality control, and ensuring that the data is complete, correct, and relevant to the business.



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Process Engineer

  • Sep 2016 - Mar 2019

  • Co-ordinate with aligned functional group to ensure compliance with process management standards. • Develop and practice reporting (through dashboard) to timely reflect the process compliance health • Facilitating, designing and documenting process decomposition diagrams and defining and documenting business processes and procedure guides to cover the total life cycle of the product or service covered. • Identify process improvement opportunities in the business regarding Quality, Cost & Delivery • Assist in implementation and execution of re-engineered processes to BAU and follow through into post Implementation measure of success as required. • Provide Project Management capability to setup, manage and control individual projects or workstream from large strategic projects throughout their lifecycle. • Drive the benefits quantification and realization from the projects. Show less



TransUnion

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Consultant: Business Analysis

  • Jul 2015 - Aug 2016

  • Analyse and design new and enhanced business processes. • Develop a precise documentation for conversion to test plans, use cases and system conceptual design • Liaise with external stakeholders on their implemented solution. • Analyse and design new and enhanced business processes. • Develop a precise documentation for conversion to test plans, use cases and system conceptual design • Liaise with external stakeholders on their implemented solution.



Absa Group

• South Africa
• Financial Services
• 700 & Above Employee

• Business Analyst

  • Nov 2013 - Jun 2015

  • Determine the composition of the communications plan and schedule for communications • Determine the purpose of the project and its major objectives • Perform GAP Analysis • Determine risks and issues associated with requirements scope • Identify interfaces and integration points to ensure integrated functional specifications • Obtain quotations from applicable sources and identify all costs and produce the various stage business cases • Verify the test cases produced and test results Show less



Astute - The Financial Services Exchange

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Jul 2012 - Oct 2013

  • System Integration with external companies. • Identification logging and tracking of project risks • Test system enhancement and/or perform UTA and regression testing as part of projects or system enhancement. • Maintain customer profiles and relationship management. • Supporting the roll out of new technical solutions and/or of technical solution changes • Prepare/Writing test cases. • System Integration with external companies. • Identification logging and tracking of project risks • Test system enhancement and/or perform UTA and regression testing as part of projects or system enhancement. • Maintain customer profiles and relationship management. • Supporting the roll out of new technical solutions and/or of technical solution changes • Prepare/Writing test cases.



Momentum

• South Africa
• Financial Services
• 700 & Above Employee

• Business System Analyst

  • Aug 2011 - Jul 2012

  •Analyzing system functionality to support business requirements (new and existing)•Recommending and sign off appropriate technical solutions•Creating and maintain system requirements specifications•Advising on system integration testing.•Supporting roll out of new technical solutions and/or of technical solution changes.•Continuously ensure system quality, stability and availability.•Continuously seek opportunities to improve current system.•Training to business on system functionality.•Design workflow solutions for our LOB system Show less

• Junior Business Analyst

  • Dec 2009 - Jul 2011

  •Understanding business process management and business requirements of the customers and document them to requirement specification.•Receiving request from stakeholders and making sure that the solution recommended is commercial yet competitive.•Documenting and analyzing the required information.•Testing systems and workflow.•Writing and Understanding the technical designs as well as the specifications

• Call centre agent

  • Aug 2009 - Nov 2009

  • Ensuring that payments are made timeously for matured policies• Ensure that we always adhere to the laws when interacting with clients and when making payments i.e. Policyholder Protection Rules (PPR), Pension Fund Act, FICA• Identify any risk (financial/fraud) when dealing with clients• Report any suspicious dealing to our Money Laundering Officer• Responding to client's enquiry in time and in a satisfactory manner

• Graduate Student

  • Feb 2009 - Aug 2009

  INSETA Learneship Program