• Jul 2021 - Present

I currently program and build customer accounts providing strategic and technical support throughout the onboarding experience and beyond. I also develop and code original scripts for phone operators working in a call center environment. Highlights of accomplishments in this role include:⦁ Complete 50+ customer builds every month with 20+ hours of programming in a proprietary coding language. ⦁ Perform quality reviews for customers to check for errors and problem solve while updating new scripts based on business needs.⦁ Take customer calls on a weekly basis to enhance customer sensitivity and focus. ⦁ Author blog post articles on the company website to provide customers with relevant technology information and advice. Provide recommendations on script development and branded messaging. Show less

• Aug 2018 - Jul 2021

In this role, I provided account management as a primary point of contact for customer success. I also conducted the initial needs assessment and information gathering required for new account set up.Highlights of accomplishments in this role include:⦁ Retained and converted accounts by making 60+ outbound calls per week and resolving customer issues via phone, email, and chat. ⦁ Handled escalated account issues with customers by defusing the situation before identifying and recommending solutions.⦁ Managed all types of account changes, upgrades, and downgrades as well as accounts payable. Show less

Freelance Web and Graphic Designer

• Jan 2018 - Present

• Commission work designing and illustrating graphical portraits, icons and logos for clients • Experience in maintaining websites • Commission work designing and illustrating graphical portraits, icons and logos for clients • Experience in maintaining websites

Disability Paralegal

• Apr 2017 - Aug 2018

With Victory Disability, I facilitated and executed Social Security disability claim management for 100 to 250 concurrent veteran benefit cases. Highlights of accomplishments in this role include: ⦁ Served as primary point of contact for veterans from initiation stage to final claim resolution. ⦁ Performed client intake meetings before filing claims and appeals with confidential, time-sensitive information. With Victory Disability, I facilitated and executed Social Security disability claim management for 100 to 250 concurrent veteran benefit cases. Highlights of accomplishments in this role include: ⦁ Served as primary point of contact for veterans from initiation stage to final claim resolution. ⦁ Performed client intake meetings before filing claims and appeals with confidential, time-sensitive information.

Office Admin and Order Management

• Dec 2016 - Apr 2017

Led order management and logistics as well as office administration for the provider of bathroom faucets, sinks, and bathtubs. Tracked orders while liaising between suppliers, dispatch, and customers to ensure successful delivery. Managed communications with overseas suppliers and vendors. Processed return claims through the warehouse. Led order management and logistics as well as office administration for the provider of bathroom faucets, sinks, and bathtubs. Tracked orders while liaising between suppliers, dispatch, and customers to ensure successful delivery. Managed communications with overseas suppliers and vendors. Processed return claims through the warehouse.

Café Lead | Server

• Aug 2013 - Jan 2016

- Promoted to a leadership role and tasked with managing a wide-range of duties including leading a team of 10 direct reports. - Engaged with employees to create a workplace culture centered on productivity and comradery. Operated the POS system on a daily basis and handled cash to ensure continuous profitability of the store. - Oversaw inventory management on a monthly basis to ensure adequate stock levels to meet customer demand. Engaged with employees to create a workplace culture centered on productivity and comradery. - Interacted with customers and delivered the highest quality of service, ensuring accurate presentation of food and beverage purchases. Show less