Senior Director, Business Operations

• Apr 2022 - Present

- Manages and leads the Business Operations and the Business Technology teams for a multinational company of 85 with five unique businesses - Works collaboratively and cross-functionally, partnering with department leaders to inform and manage the day-to-day operations with an eye toward scalable and efficient growth - Partners with senior leadership team members to identify opportunities for operational improvements, including processes, policies, systems, and tools. - Establishes and own companies' methodologies for goal setting, prioritization and project management - Built and developing a team that is results and solutions oriented - Participates in the procurement process along with vendor and supplier relationships - Participates in merger & acquisition activities with focus on due diligence and post deal integration - Develops and tracks key KPIs across the team to track strategic goals, milestones and accomplishments.

Director, Business Technology

• Dec 2018 - Jul 2022

- Leader of a team of Project Managers, Architects, Custom + Data Developers, QA Analysts and Administrators.- Grown a 3 person localized team to a 30+ international team- Enabling them for success with clear and shared goals, instant feedback, coaching and transparent communications.- Working with cross-functional teams to support the implementation and administration of systems such as Salesforce, FinancialForce, Google, Workday and a variety of other SaaS applications.- Works with business stakeholders to define the technology direction in support of business outcomes and objectives.- Develops and communicates business and technology alignment to the business stakeholders, executive team, and employees.- Sets priorities and established appropriate service levels to support business outcomes.- Takes a proactive approach to understanding various business processes and identifying opportunities for improvement through existing applications and potential integrations.- Manages the total lifecycle of SaaS technology contracts, including procurement, implementation, operationalization, improvements, adoption and eventual retirement.- Reports to the CTO

Director, Applications Development

• Feb 2018 - Dec 2018

- Plans, coordinates, supervises all activities related to the design, development and implementation of Traction's applications development team. - Works closely with the development team to architect and implement best-in-class technical designs and approaches.- Ensures technical and quality standards are enforced throughout the software development lifecycle.- Directs and reviews different project requests, timelines and costs. - Develops, distributes, supports, enforces, and integrates best practices and technology standards across the organization.- Reports to CTO.

Director, Project Operations

• Sep 2015 - Feb 2018

- Project Manager for quarterly company-wide initiatives- Collaborates with management to identify new processes that must be created to support efficient workflow cross organization- Responsible for defining and instilling a consistent and repeatable delivery process for client services team - Maintains common processes as a set of standards for Project Managers to follow - Creation and maintenance of standard templates and tools that allow Project Managers to deliver projects with consistent results- Provides Business Analysis and Project Manager support for internal system implementations and enhancements- Release Manager for Salesforce.com instance

Solutions Team Manager - Operations

• Aug 2014 - Nov 2015

- Lead a team of Project Managers through on-boarding, training and career development- Managed various aspects of Project Management team internal operations- Conducted Project Manager candidate interviews- First line support for Project Management team on project issues

Strategic Solutions Manager

• Dec 2013 - Jul 2014

- Setup and management of projects through the project delivery lifecycle- Lead discovery meetings with key stakeholders to understand current business process, business pain points and project objectives- Manage internal teams of delivery resources throughout the software development lifecycle- Specializing in the Community Cloud suite of Salesforce products

Solutions Analyst

• Nov 2012 - Dec 2013

Junior Project Manager

• Jun 2010 - Nov 2012

Teacher

• Sep 2008 - Nov 2009