Registrar

• Dec 2021 - Present

I am responsible for the supervision and management of all administrative and operational functions of the Office of the Registrar. I ensure the integrity, accuracy, and security of all academic records of current and former students; facilitate effective student registration and enrollment; and maintain up-to-date course schedules. I supervise the processes for the articulation of transfer credits, graduation and certification of degree and certificate program, SEVIS certification, enrollment, and degree verification, production of official transcripts, diplomas, and commencement ceremonies. I counsel and advise students, faculty and staff on questions relating to academic records; and interprets and enforce policies and regulations of the institution and FERPA. I have a demonstrated ability to collaborate with other departments; both academic and student services; in order to assist students with successful completion of their degree. I am accomplished in handling escalated student issues, effectively researching and providing a resolution that follows the policy/procedure while ensuring student success. Show less

Adjunct Faculty

• Oct 2020 - Dec 2021

Assisted students on how to utilize time management, organization, learning styles, goal setting and personality types to increase their self-awareness and personal responsibility in order to be a successful college student.

Director of Express Enrollment

• Oct 2019 - Dec 2021

I provide leadership for the management and oversight of all aspects of the enrollment process. This includes knowledge and utilization in the areas in Admissions, Assessment, Enrollment, Financial Aid and Advising. I develop and implement training for new staff members in the department; including effectively onboarding during a time when all our operations were virtual. I develop and assist with training for other departments; either upon request or when I recognized a need was present. I really heavily on collaboration with other student affairs departments and academic affairs in order to ensure the highest quality of customer service for our students, faculty, staff and outside partners. I develop and implement recruitment and enrollment plans to meet campus-level metrics. Additionally, I monitor and analyzes data outcomes of enrollment plans to strive for continuous improvement that aligns with our strategic plan. Show less

Director of Advising at Ivy Tech Community College

• Jan 2021 - Apr 2021

Registrar

• Aug 2016 - Oct 2019

I provide leadership for the management and oversight of all aspects of the student academic records systems. I manage college course registration process—manual and automated systems, admission application processing (new students, transfer, guest, CUE, apprenticeship), certify student enrollment, oversee graduation certification, manage the processing of grades, manage a system for the evaluation and processing of transfer of credit, articulation, and equivalency requests. I ensure the security of academic data and the confidentiality of student information via FERPA. I train faculty and staff in FERPA. I implement procedures relating to college policies, e.g., FERPA, academic records, etcI assist with project management and implementation of the Commencement Ceremony (two ceremonies per year), as the co-chair of the Commencement Committee. I have a demonstrated ability to collaborate with other departments; both academic and student services; in order to assist students with successful completion of their degree.I am accomplished in handling escalated student issues, effectively researching and providing a resolution that follows the policy/procedure while ensuring student success.I supervise and assist in the professional development of the Office of the Registrar's staff and work-study students. Show less

Assistant Registrar - Graduation Certification Analyst

• Jul 2011 - Aug 2016

I handle the certification process surrounding the awarding or declining of degrees, input awarded or declined degrees in the Oracle Banner system, notify students of their graduation status and order diplomas. I calculate grade point average (GPA) for the purpose of honors and place notation on the student record. I create and maintain forms, spreadsheets and informational brochures associated with graduation, commencement and diplomas. I utilize reports from Oracle Discoverer in order to maintain successful graduation rates and retention of students. I assist with project management and implementation of the Commencement Ceremony (two ceremonies per year), as the co-chair of the Commencement Committee. I have a demonstrated ability to collaborate with other departments; both academic and student services; in order to assist students with successful completion of their degree.I am accomplished in handling escalated student issues, effectively researching and providing a resolution that follows the policy/procedure while ensuring student success.I handle and oversee the processing of guest student applications and suspended student applications as it relates to the Office of Admissions. I supervise and assist in the professional development of the Office of the Registrar's staff and work-study students. I also input PLA (Prior Learning Assessment), CUE (Consortium for Urban Education), Verified Credit, transcript requests, enrollment verification requests, grades and grades changes, etc in order to maintain accurate records. Show less

Student Services Coordinator, Office of the Registrar

• Aug 2007 - Jul 2011

First contact of customer service for students, faculty, staff and visitors. Process daily transcript requests, major/matriculation changes or coding and advisor assignments. Process registrations of students and changes to schedules as needed. Answer general questions and refer them to correct person/department for further assistance. Implement policies and procedures of university accurately and efficiently. Complete data entry using Microsoft programs and SunGard Banner. Assist other members of the office in various projects. Maintained office supplies, budget and procurement orders. Show less

Circulation Assistant

• 2001 - 2007

First contact of customer service for patrons entering the library. Answered general questions and referred them to correct departments for further assistance. Performed general secretarial and office functions. Completed data entry using Microsoft programs. First contact of customer service for patrons entering the library. Answered general questions and referred them to correct departments for further assistance. Performed general secretarial and office functions. Completed data entry using Microsoft programs.

Sales Associate

• Apr 2002 - Oct 2006

Worked in the highest volume store in district and helped to increase sales each year. Provided excellent customer service in order to maximize profit. Trained and managed other employees in customer service behaviors. Worked in the highest volume store in district and helped to increase sales each year. Provided excellent customer service in order to maximize profit. Trained and managed other employees in customer service behaviors.

Intern

• Jan 2005 - Jun 2005

Co-created a survey to track the progress of an educational program. Administered the survey and recorded the results using Microsoft programs. Researched information about artifacts to determine authenticity and relevance in museum. Collaborated with other professionals about how to enhance the museum visitor’s experience. Helped to catalogue and organize museum’s collection. Co-created a survey to track the progress of an educational program. Administered the survey and recorded the results using Microsoft programs. Researched information about artifacts to determine authenticity and relevance in museum. Collaborated with other professionals about how to enhance the museum visitor’s experience. Helped to catalogue and organize museum’s collection.