Sr. Plant Maintenance Technician

• Apr 2022 - Present

Founder

• Sep 2019 - Present

Full service fiber optic, coaxial and copper splicing services. Field splicing training delivered on site by request. Full service fiber optic, coaxial and copper splicing services. Field splicing training delivered on site by request.

OSP Construction/Splicing Supervisor

• Jun 2021 - Apr 2022

Provided daily oversight of construction and splicing in the field. In charge of hiring/training of field engineers, splicers, testing, and cable pulling teams. Managed all OSP vendors (Aerial construction and boring crews) and responded to all damages and stakeholder escalations. Coordinated with Warehouse personnel and Fiber Analyst team to assure accurate inventory and efficient network deployment. Interfaced with all levels of local government while managing a city-wide buildout from pre-deployment to live customer release while filling the role of construction manager in addition to assigned duties. Show less

Vice President Operations

• Oct 2020 - Apr 2021

Contracted to launch operations for a start-up splicing company. Responsible for process management, interviewing potential hires and training. Engaged in the review of contracts and bidding out work with partnered construction companies. In charge of subcontractor selection process and quality control program. Ensures all work is completed and networks are turned over by customer deadlines by any means necessary including splicing excess work personally. Reported directly to CEO. Contracted to launch operations for a start-up splicing company. Responsible for process management, interviewing potential hires and training. Engaged in the review of contracts and bidding out work with partnered construction companies. In charge of subcontractor selection process and quality control program. Ensures all work is completed and networks are turned over by customer deadlines by any means necessary including splicing excess work personally. Reported directly to CEO.

• Feb 2020 - Oct 2020

Maintained all central office equipment through preventative maintenance. Worked fiber, disconnects and copper (POTS/DSL) orders. Coordinated maintenance and outages with both the NOC and field technicians. Maintained inventory and supervised contractors performing various tasks. Responsible for all aspects of the central office, from security to wiring orders.

• Sep 2019 - Feb 2020

Investigated and processed fraud related disputes for DIRECTV NOW and contested illegitimate claims with corresponding financial institutions. Processed and keyed manual chargebacks for multiple AT&T business units with all major credit cards companies. Researched unassociated payments and credits to locate and post to customer accounts.

• Apr 2014 - Sep 2019

Worked closely with engineers and supervised contractors to place cabling for new builds and emergency restoration work. Performed all splicing activities for fiber/copper construction. Heavily involved in the construction (both feed and distribution) of passive optical networks (PON) to support 1 GB internet service along with voice and video products. Was engaged in early 5G densification efforts. Responded to find/fix and fault locates for all fiber/copper (pulp/pic) outages in AT&T’s footprint. Managed multiple jobs across a mostly urban environment (high rise/mixed used) while ensuring deadlines were met for job completion. Installed fiber/copper business circuits as well as standard residential lines. Show less

Digital Life Technician

• Jan 2014 - Apr 2014

Installed and tested 3G and ZWave products while overseeing electrical and plumbing contractors. Performed site surveys and installed/repaired home automation and life safety devices while up selling customers additional products and services. Installed and tested 3G and ZWave products while overseeing electrical and plumbing contractors. Performed site surveys and installed/repaired home automation and life safety devices while up selling customers additional products and services.

Maintenance Technician

• Aug 2007 - Jan 2014

Performed extensive preventative and emergency maintenance of HFC networks both inside and outside of standard maintenance windows including ac/dc power systems and heavily focused on swapping outdated Motorola 2000/2440 nodes to Aurora nodes while minimizing customer impacting service outages. Involved in redesigning service areas to support DOCSIS 3, SDV, VOD and 1 gHz upgrades. Worked closely with other departments (Installation/Repair, Engineering, Headend, etc.) to cut down on service issues, plant cost and truck rolls. Updated engineering documents and prints to reflect actual plant location and condition. Also directed contractors in the replacement of faulty plant. Progressed through Installation Technician and Service Technician. Show less