Dr. Sue Haywood, DBA, CHRL, CD
Director, HR Practice and Head People Officer at Business Sherpa Group Inc.- Claim this Profile
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Bio
Marge Pfleiderer
It was my privilege and pleasure to work with Susan while she was at HRSG. She excelled at explaining the philosophy behind complex management systems – making a complicated subject extremely accessible. We worked together both via teleconference as well as at a training seminar in Ottawa. She is an enthusiastic mentor with tremendous knowledge of the HR industry. Susan not only impressed me with her understanding of both US and Canadian labor law, but with her unabashed warmth and generosity. Susan exhibits a mastery of HR theory, occupational psychology, and organizational best practices that are second to none, and yet serves it all up with exceptional good humor.
Sarah Smith
Sue is a passionate HR leader, driven to find the right solutions for clients. In our time at HRSG together, she presented me with challenging HR projects and mentored me on how to find creative solutions. She always ensured the delivery of high-quality work to our clients on time and on budget. She is well rounded and a valuable resource, and I continue to reach out to her for professional advice. I hope to work with Sue again in the future.
Marge Pfleiderer
It was my privilege and pleasure to work with Susan while she was at HRSG. She excelled at explaining the philosophy behind complex management systems – making a complicated subject extremely accessible. We worked together both via teleconference as well as at a training seminar in Ottawa. She is an enthusiastic mentor with tremendous knowledge of the HR industry. Susan not only impressed me with her understanding of both US and Canadian labor law, but with her unabashed warmth and generosity. Susan exhibits a mastery of HR theory, occupational psychology, and organizational best practices that are second to none, and yet serves it all up with exceptional good humor.
Sarah Smith
Sue is a passionate HR leader, driven to find the right solutions for clients. In our time at HRSG together, she presented me with challenging HR projects and mentored me on how to find creative solutions. She always ensured the delivery of high-quality work to our clients on time and on budget. She is well rounded and a valuable resource, and I continue to reach out to her for professional advice. I hope to work with Sue again in the future.
Marge Pfleiderer
It was my privilege and pleasure to work with Susan while she was at HRSG. She excelled at explaining the philosophy behind complex management systems – making a complicated subject extremely accessible. We worked together both via teleconference as well as at a training seminar in Ottawa. She is an enthusiastic mentor with tremendous knowledge of the HR industry. Susan not only impressed me with her understanding of both US and Canadian labor law, but with her unabashed warmth and generosity. Susan exhibits a mastery of HR theory, occupational psychology, and organizational best practices that are second to none, and yet serves it all up with exceptional good humor.
Sarah Smith
Sue is a passionate HR leader, driven to find the right solutions for clients. In our time at HRSG together, she presented me with challenging HR projects and mentored me on how to find creative solutions. She always ensured the delivery of high-quality work to our clients on time and on budget. She is well rounded and a valuable resource, and I continue to reach out to her for professional advice. I hope to work with Sue again in the future.
Marge Pfleiderer
It was my privilege and pleasure to work with Susan while she was at HRSG. She excelled at explaining the philosophy behind complex management systems – making a complicated subject extremely accessible. We worked together both via teleconference as well as at a training seminar in Ottawa. She is an enthusiastic mentor with tremendous knowledge of the HR industry. Susan not only impressed me with her understanding of both US and Canadian labor law, but with her unabashed warmth and generosity. Susan exhibits a mastery of HR theory, occupational psychology, and organizational best practices that are second to none, and yet serves it all up with exceptional good humor.
Sarah Smith
Sue is a passionate HR leader, driven to find the right solutions for clients. In our time at HRSG together, she presented me with challenging HR projects and mentored me on how to find creative solutions. She always ensured the delivery of high-quality work to our clients on time and on budget. She is well rounded and a valuable resource, and I continue to reach out to her for professional advice. I hope to work with Sue again in the future.
Credentials
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Certified Facilitator
DDI | Development Dimensions InternationalMay, 2006- Nov, 2024 -
Certified Human Resource Leader (CHRL)
HRPA - Human Resources Professionals AssociationMay, 2005- Nov, 2024
Experience
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Business Sherpa Group
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Canada
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Business Consulting and Services
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1 - 100 Employee
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Director, HR Practice and Head People Officer
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Mar 2017 - Present
Responsible for the strategic direction and success of the HR Consulting division within a growing enterprise. Business Sherpa Group provides a full suite of consulting services (e.g., finance, HR, managed recruitment, strategy and governance). Currently leading multiple initiatives bringing cost-effective HR tools and services to small to medium-sized organizations, including best practices and on-demand software supporting policy, procedure and HR data management. Continuing to grow and mentor a team of talented experts who provide exceptional HR services to our clients.
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Queen's University
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Canada
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Higher Education
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700 & Above Employee
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Associate Professor
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Aug 2019 - Present
The Smith School of Business at Queen's University offers a four-year Bachelor of Commerce as an immersion in the study of business. The Smith School of Business at Queen's University offers a four-year Bachelor of Commerce as an immersion in the study of business.
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Algonquin College of Applied Arts and Technology
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Canada
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Higher Education
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700 & Above Employee
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Faculty Member
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Apr 2016 - Aug 2019
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Canadian Nuclear Laboratories
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Canada
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Research Services
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700 & Above Employee
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Director Employee Relations and HR Services
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Sep 2012 - Jan 2016
Implemented strategic plans and best practices in the areas of policy development, resource management, performance evaluation, and process improvements in preparation for the organization’s transition from the public sector into the private sector. Achieved double-digit growth in quality audit scores (2013- 2015). Led all employee relations and HR activities, including: collective bargaining, negotiations, communications, and recruitment for over 3700 employees, 23 unions, and 17 collective agreements. Liaised with internal stakeholders, the Board, government Departments, and union representatives. Worked to champion diversity, inclusion, equity, and ethics. Developed a corrective performance management culture which resulted in a success rate of 96% of defending against grievances/ challenges.
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HRSG
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Canada
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Human Resources
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100 - 200 Employee
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Director Professional Services
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Mar 2009 - Jan 2011
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City of Ottawa
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Canada
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Government Administration
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700 & Above Employee
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Senior Labour Relations Consultant
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Jan 2007 - Mar 2009
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PepsiCo
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United States
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Food and Beverage Services
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700 & Above Employee
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HR Manager
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2005 - 2007
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Canadian Armed Forces | Forces armées canadiennes
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Canada
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Armed Forces
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700 & Above Employee
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Commissioned Officer
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Feb 1997 - Apr 2005
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Education
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2017 - 2020
Walden University
Doctorate Business Administration, Human Resources Management -
2001 - 2005
Royal Military College of Canada/Collège militaire royal du Canada
MA, IR -
1993 - 1997
Dalhousie University
BA(Hons), Philosophy -
2001 - 2002
Ryerson University
Diploma, Management
Community
