Jeff Chen

Information Technology Manager at California Department of Social Services
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Contact Information
us****@****om
(386) 825-5501
Location
Sacramento, California, United States, US
Skills

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Bio

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Credentials

  • ITIL Foundation
    EXIN
    Mar, 2015
    - Nov, 2024

Experience

  • California Department of Social Services
    • United States
    • Government Administration
    • 700 & Above Employee
    • Information Technology Manager
      • Aug 2023 - Present

      Customer Support Bureau Chief

    • Server Support Supervisor
      • May 2022 - Aug 2023

      Supervisory and Technical Role over the following:- Monitoring and managing of CDSS physical and virtual data centers- Windows core server administration work- Hybrid cloud (Azure, AWS)- SQL DBA team- Enterprise Storage /Administration- Backup and Disaster Recovery- Cybersecurity - Enterprise Architecture- Process and Procedure management- Customer service- Automation- Auditing

  • FOOD & AGRICULTURE, CALIFORNIA DEPARTMENT OF
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Systems Development Unit Supervisor
      • Apr 2021 - May 2022

      Systems Development Unit. - Team and Culture building - Workload, Workflow, Procedure, and Process Management - Customer Liaison - Software Development - Problem Solving - dev ops - full stack development Systems Development Unit. - Team and Culture building - Workload, Workflow, Procedure, and Process Management - Customer Liaison - Software Development - Problem Solving - dev ops - full stack development

  • California Department of Social Services
    • United States
    • Government Administration
    • 700 & Above Employee
    • Information Technology Specialist I (formerly Systems Software Specialist II)
      • Feb 2014 - Apr 2021

      A Lead for Network Operations Bureau / Infrastructure & Server Section Group: monitoring and managing servers for DSS Intranet. Work includes Windows NT Core including 2008/12/16, Microsoft AZURE, AWS, lead SQL DBA 2005/08/12/16/19, lead storage administrator for DSS for both Enterprise NAS and SAN (Clariion, VNX, iOmega, Isilon, VxRail, FSX, Azure File Storage, other), VMWare ESX/ESXi data center virtualization work, Hyper-V. Also, lead for backup and disaster recovery of DSS statewide data through Dell EMC Avamar/Data Domain, IDPA, CloudDR.Monitoring work includes SCCM, SCOM, Azure Analytics, SolarWinds, Superna, Change Auditor, Security with Microsoft ATA, CrowdStrike, TrendMicro, cybersecurityAdditional expertise and work at DSS including: Data Analysis, NoSQL/Lotus Notes & Domino, Exchange, Office, Process Management, and Customer Service.Current work: Automation and Security. Show less

    • Systems Software Specialist I (Technical)
      • Feb 2013 - Feb 2014

      Network Operations Bureau / Infrastructure & Server Section Group: monitoring and managing servers for DSS Intranet. Work includes Windows NT Core, SQL/SQL Server 2005/08/12, assisting with backup and disaster recovery of statewide data. Manages storage administration of SAN & NAS (EMC Clariion, VNX, iomega), VMWare ESX/ESXi data center virtualization work, Hyper-V & SCCM, SCOM, Data analysis, NoSQL, Lotus Notes & Domino Server Administration, Process Management, and Customer Service.

    • Staff Programmer Analyst (Specialist)
      • Dec 2005 - Jan 2013

      Performs variety of technical, analytical, and administrative work in Systems Development Life Cycle associated with custom software application (Field Automated System) written in Lotus Notes. Performed migration of versions 6.5.X/7.02/8.5.2/3. Duties: software development, application enhancements, dps projects, building automation tools, data architecture, server administration, on-going maintenance, training of development team, customer liaison for Community Care Licensing Division, and former acting bureau lead. Lead Programmer of group of six, experienced lead with 12+ contractors. Platform Migration Lead to C#, .NET. Show less

  • Real Care Inc.
    • Assistant IT Director
      • Mar 2005 - Nov 2005

      Responsible for day to day IT department operations. Lead/Supervising of IT related maintenance, support, and new projects. Install and support Local Area Network in each office, which includes hubs, switches, patch panels, wall plates and modules, router/firewalls, CAT 5 cable, workgrp/domain connections, printers, and internet connections. Set up and Configure domains and workgroups with DHCP. Install and support DSL/TI connections. Update servers and workstations with new software fixes, patches, and/or service packs, Set up network printers. Build, fix, and support laptops, servers, workstations and all other hardware along with installing all necessary software. Desktop and help desk support. Support and troubleshoot Microsoft Operating Systems and Office products. Reset voicemail services and passwords on cell phones. Assist employees with advanced features of Microsoft office products such as mail merge, creating form entries into documents, locking forms, layouts. Show less

  • California Franchise Tax Board
    • United States
    • Government Administration
    • 700 & Above Employee
    • Key Data Operator
      • Mar 2005 - Jul 2005

      Data entry of tax forms at more than 12,500 kph. Yeah, I'm that fast. Data entry of tax forms at more than 12,500 kph. Yeah, I'm that fast.

Education

  • University of California, Davis
    BS, Computer Science Engineering
  • Elk Grove High School

Community

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