Product Manager

• Mar 2020 - Present

Connector Product Manager

• Sep 2018 - Mar 2020

Product Content Specialist

• Nov 2014 - Mar 2020

Product Content Specialist writing product specific content for marketing e-mails, newsletters, and product web pages. Assist in marketing campaigns and interacting with Supplier Managers to generate content that meets and exceeds customer expectations. • Develop and publish webpage content, generating approximately 40 product write ups per month and 20 webpage microsites • Create text for marketing ad campaigns • Proofread content from other writers within the content marketing team for quality assurance • Proactively prioritize daily tasks to meet deadlines through Sharepoint Show less

Quality Specialist

• Oct 2011 - Oct 2014

• Support External Audits and Perform Internal AuditsCompleted ASQ AS9100 Internal Auditor Training Course• Create and maintain documentation for the companyDeveloped and revised all company documents in a three month period to meet requirements for AS9100 Rev C & AS9120 Rev A certification• Work with process experts to develop supporting documentation, training plans, and programs, and training documentation for the companyDeveloped XX departmental Work Instructions where there had previously been none• Maintain records of revision and serve as gatekeeper to current documents posted on the company intranetReformatted and updated identification on XX documents for easier accessibility• Maintain training recordsDeveloped and implemented training materials resulting in a system to maintain an up to date training matrix• Perform root cause analysis on internally and externally identified errorsSupported customer project resulting in improvement of on time delivery by 20% over a 4 month period• Assist with supplier and internal auditsSuccessfully completed 4 internal audits at various branch locations in preparation for AS9120 certification, which had 0 findings at each location• Provide direct contact support for key customers• Process improvementAssisted in developing RMA process improvement resulting in 80% of Material RMA requests being issued within 48 hours of request•Interact with Quality Designees to determine disposition of material•Primary point of contact for incoming receiving and customer documentation issues Show less

Connector Shop Quality Assurance Supervisor

• Sep 2006 - Oct 2011

• Responsible for developing and initiating standards and methods for inspection and evaluation of assembly procedures• Organized systematic analysis of discrepant material on a daily basis by Assembly Supervisors with support from Inspection Team• Implemented in-process inspection checks by Inspection Team with log for data collection• Reduced defects in 2008 and 2009 by 50%• Quality representative for all tours and audits in the department with positive feedback from customers and AE Petsche Quality Director• Maintained ISO compliance with no major findings in an audit• Completed ICARs by deadline without notification and Quality feedback indicated ICARs were the most complete and in company• Assisted in Implementing lean manufacturing concepts in assembly resulting in a reduced lead time by approximately 50% (Average lead time of 3 days)• Maintained Quality control binders to ensure current revision of documents is accessible for assembly• Maintained electronic copies of all training records; only department to be fully recorded electronically• Performed employee reviews; developed and tracked the accomplishment of set goals• Supervised an Inspection Team of 6 employees that became mostly autonomous of supervision needs and was an integral part of most shop reviews and training functions• Coordinated all Safety Reviews and Meetings to Assembly• Acted as lead for other supervisors in the shop and provided guidance on Quality efforts• Primary response for xbuildit e-mail with most e-mails replied to within an hour of receipt• Personally ensured expedites through each step of assembly and coordinated with Assembly Leads as required• Managed Vendor Quality issues through communication with vendors for quality inquiries, clarification, RMA requests• Managed Customer Quality issues through resolution of RMAs and disposition of scrap Show less

Connector Shop Documentation Specialist

• Sep 2006 - Oct 2011

• Completed full revision of 15 work instructions including photos in 2009• Created flow charts for each process; only department to have them• Developed training checklists for training verification within one week• Developed & implemented training materials resulting in a system to maintain an up to date training matrix• Compiled technical manuals/user guides for company software

Shipper

• Oct 2005 - Sep 2006

Connector Value Added operator kitting final product in preparation for shipment and 6 months Lead Shipper for Connector Value Added Shop.• Cap and package connectors into a kit• Ensure customer requirements are met and correct material is shipped for the order• Train new employees in shipping

Packager @ A.E. Petsche Co.

• Oct 2004 - Oct 2005

Waldenbooks Sales Associate

• Sep 2001 - Oct 2004

• Ensured customer satisfaction with quality of service and product • Managed and delegated tasks among employees and ensured that daily tasks were completed • Opening and closing duties included nightly deposit and lock up • Helped to keep loss prevention low • Received shipments and sorted items from them quickly • Acquired skills in managing multiple tasks, time, and fellow sales associates as well as meeting customers' needs • Assisted in training new employees • Placed Customer orders and reservations and notified them of arrivals Show less

Associate

• Jan 1997 - Jul 2001