Alejandra Ortiz
DV RRH Case Manager at Downtown Women's Center- Claim this Profile
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Inglés Professional working proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
Jenifer Duque
Alejandra is a great team player. She is always willing to share her knowledge and help when she can. She is also very self-sufficient and always goes the extra mile when it comes to investigating and learning more about something she’s interested in; she doesn’t like to just stay with what she is told.
Daniel Pinzon
She's a highly structured, organized and a knowledge-driven person.
Jenifer Duque
Alejandra is a great team player. She is always willing to share her knowledge and help when she can. She is also very self-sufficient and always goes the extra mile when it comes to investigating and learning more about something she’s interested in; she doesn’t like to just stay with what she is told.
Daniel Pinzon
She's a highly structured, organized and a knowledge-driven person.
Jenifer Duque
Alejandra is a great team player. She is always willing to share her knowledge and help when she can. She is also very self-sufficient and always goes the extra mile when it comes to investigating and learning more about something she’s interested in; she doesn’t like to just stay with what she is told.
Daniel Pinzon
She's a highly structured, organized and a knowledge-driven person.
Jenifer Duque
Alejandra is a great team player. She is always willing to share her knowledge and help when she can. She is also very self-sufficient and always goes the extra mile when it comes to investigating and learning more about something she’s interested in; she doesn’t like to just stay with what she is told.
Daniel Pinzon
She's a highly structured, organized and a knowledge-driven person.
Credentials
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Adult Mental Health First Aid USA - Yasmin Irfani - Elizabeth Boyd
Mental Health First Aid TrainingsDec, 2021- Nov, 2024 -
QPR Online Gatekeeper Training
QPR InstituteDec, 2021- Nov, 2024
Experience
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Downtown Women's Center
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United States
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Non-profit Organizations
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100 - 200 Employee
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DV RRH Case Manager
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Sep 2022 - Present
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Sunrise Community Counseling Center
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United States
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Mental Health Care
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1 - 100 Employee
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Mental Health Counselor
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Feb 2022 - Jul 2022
Co-facilitated weekly classes and presented content for offenders of Domestic Violence, meeting the Los Angeles County Superior Court System and Los Angeles Probation Department requirements for batterer intervention.Created content on Mental Health Awareness for social media.Conducted screenings and intakesMaintained client files, following HIPPA regulations and LA County requisites. Co-facilitated weekly classes and presented content for offenders of Domestic Violence, meeting the Los Angeles County Superior Court System and Los Angeles Probation Department requirements for batterer intervention.Created content on Mental Health Awareness for social media.Conducted screenings and intakesMaintained client files, following HIPPA regulations and LA County requisites.
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InnerCity Struggle
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United States
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Civic and Social Organizations
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1 - 100 Employee
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Canvasser- Community Organizer
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Apr 2021 - Dec 2021
Proactively engaged, communicated with, and motivated potential voters from marginalized communities in East LA to join the We are California Movement. Conducted surveys with the Latinx community of East LA regarding their vaccination status and persuaded non-vaccinated people to schedule appointments.Advocated with the community on topics such as housing rights, climate justice, taxing the rich, and care for all. Provided information on community resources available. Proactively engaged, communicated with, and motivated potential voters from marginalized communities in East LA to join the We are California Movement. Conducted surveys with the Latinx community of East LA regarding their vaccination status and persuaded non-vaccinated people to schedule appointments.Advocated with the community on topics such as housing rights, climate justice, taxing the rich, and care for all. Provided information on community resources available.
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Beckett Solar Energy
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United States
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Business Development Assistant
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Jan 2020 - Jul 2020
-Helped build customer relationships for RenewSys solar panels.- Focused on business development and sales on open accounts, obtained orders, and established new accounts thourgh email and call-list outreach. - Planned and organized daily work schedule to connect with current and potential sales outlets. -Helped build customer relationships for RenewSys solar panels.- Focused on business development and sales on open accounts, obtained orders, and established new accounts thourgh email and call-list outreach. - Planned and organized daily work schedule to connect with current and potential sales outlets.
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Unity
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United States
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Software Development
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700 & Above Employee
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Customer Success Specialist: Team Leader
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Mar 2018 - Aug 2019
-Conducted interviews and trained new members in Colombia, the United Kingdom, and Canada. -Served customers as a trusted advisor and enabled existing customers to integrate the tools into their projects. CSAT of 96%-Implemented retention programs which increased churn win-back by 20% through engagement strategies with open email rates constantly reaching 60%.-Identified core-user challenges and developed with the Program Manager initiatives to address them.-Even though Success Advisors didn't have revenue requirements at Unity, I brought in $56,535 on subscriptions during the first two quarters of 2019 (Unity subscription price is $35 and $100 ).
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Education
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2020 - 2023
Los Angeles City College
Associate's degree, Human Services, Mental Health -
2011 - 2016
Universidad Nacional de Colombia
Bachelor's degree, Sociology
Community
