IN LG Account Manager I Consultant

• Apr 2019 - Present

Director, Client Services | Insurance Benefits Administration | Human Resources Leadership

• Oct 2013 - Mar 2019

I am passionate about creating integrated, compliant and cost-effective Benefits Management programs from beginning to end. I become the expert on YOUR system, freeing you up to focus on your most important work.With a 100% satisfaction score from my clients, I help small to mid-size businesses thrive by managing all aspects of:HR SYSTEM INTEGRATIONAfter working with us, many of our clients discover they’re out of compliance – making them vulnerable to hefty tax and labor law penalties. I ensure that won’t happen. I’ve saved clients untold savings of time, resources and legal headaches by integrating a payroll process with benefits administration, as well as achieving compliance.INSURANCE CARRIER TRANSITIONTransitioning to a new insurance carrier can be overwhelming, especially if you’re not confident you’re getting the best combination of coverage, cost and value. I work with you and the carriers every step of the way through this transition.We recently saved a county government client $400K while enhancing their property and casualty program coverage by analyzing their portfolio and providing risk management and RFP assistance. INSURANCE CLAIMS PROCESS RESOLUTIONMistakes happen. I find them and fix them. After a client discovered their employee lacked coverage for an emergency surgery, I negotiated the hospital bill down to the amount that he WOULD have paid, if he’d had insurance. MY ADDITIONAL EXPERTISE:• Assessing RFPs• COBRA selection & administration• EDI Feed Troubleshooting• Broker & Carrier selection • Benefits Administration Systems set up • Payroll & Benefits Integration• Program Implementation• Insurance Plan Design• Day-to-day program management

Award-Winning Corporate Sales Executive | Sales Revenue Driver | Key Account Relationship Building

• 2008 - 2011

Hired to sell and manage high volume corporate accounts such as TOA (automotive manufacturer), Damar, Dickinson Fleet and Ray’s Trash. Because of my innate ability to earn trust and confidence instantly, I:➜ Successfully grew and maintained an $800K a month revenue base stream➜ Ranked in top 2% of region including IN, IL and OH for sales performance ➜ Received the Presidents Circle award in 2010 for top sales performance in the region ➜ Maintained an average of 130% of quota over 3 years ➜ Collaborated with third party data solutions, on behalf of clients, for Mobile Resource Management, M2M, Field Source Automation and AVL

Turnaround Operations Management | Technology Management | Corporate Finance | Compliance Management

• 2005 - 2008

I took over my family’s printing business, relocating it from Florida to Indiana. By updating our outdated technology and streamlining processes, I increased productivity, improving bottom line revenue.➜ Generated an additional $200,000 in revenue by expanding customer base in U.S. & Canada.➜ Successfully ran and operated all aspects of the business including:Inventory Management ♦ Client Invoicing ♦ Accounts Payable ♦ Marketing ♦ Payroll➜ Responsible for compliance documents including insurance, IRS reporting and Lease Agreement.

Award-Winning Account Executive | Policy Analysis | Sales Leadership | Training Program Development

• 1998 - 2002

I was hired for a dual Client Support Representative & Lead Training Administrator role, then quickly promoted to Sales Account Executive. I discovered my aptitude for grasping technology, processes and products. My ability to earn trust quickly with employees and clients made me a natural fit for facilitating product launches and training diverse audiences. Hired by Nextel, we were eventually purchased by Sprint.TRAINING PROGRAM DEVELOPMENT: ➜ Assessment: Traveled to Nextel established markets nationwide to assess current internal processes and policies. ➜ Employee, Client & Retail Training Design: Created and led our training programs for our clients, retailers and corporate employees.➜ Facilitated and presented ongoing multiple-product launches for sales and non-sales employees.CLIENT MANAGEMENT:➜ Served as the liaison between Nextel and Clients handling issues such as customer care, billing, and product support. Created a “Welcome Call” and “Follow Up” program for new and existing clients. SALES LEADERSHIP: ➜ Produced 120%, 125% and 140% of unit quota attainment in 1999, 2000, and 2001, respectively.➜ I went from 0 to 250 accounts within 2 years through cold-calling, referrals and marketing events. ➜ Finished in top 3 for most effective wireless data presentation in Indiana Market in 2001. ➜ Honored to receive the Presidents Council Award in 1999, and Rookie of the Year award in 1999 for top sales performance and leadership.

Team Lead/Training Administrator | Training Development & Management | Customer Service Management

• 1994 - 1998

As Customer Account Rep, I was quickly entrusted to serve as floor supervisor to manage escalated call center customer complaints for a team of 50+ employees. I proudly maintained an “Excellent” rating by customers and employees. Within 6 months, I was promoted to Training Administrator/Call Center Team Leader where I: ➜ Collaborated with IT developers over a 10-month period to create a Graphical User Interface (GUI) and Imaging Workflow System, as well as developed all training materials that would be used to accommodate the new customized system. Also created “up sell” scripts for the VRU. ➜ Responsible for conversion training for all existing Doubleday employees as well as maintaining updated materials and informing employees regarding any changes to policies, procedures and promotions. ➜ Facilitated training for ongoing groups of 10-15 new hires which was a six-week curriculum per group. Training included the new GUI System, Intranet and specific call-center training on phone etiquette and “save techniques.”