SD WAN Network Engineer

• Jan 2022 - Present

Change validation Engineer

• Dec 2020 - Jan 2022

Senior Video Operation Engineer responsible for providing E2E video operation support and maintenance activity Improving the quality of Video related changes before release to production. Managing day to day Incident, problem, change and release management with cross dimensional team within Liberty and with our several partners/Vendors. End to end service monitoring for all platforms. Responsible to ensure prompt resolution of faults & outages resulting in restoration of services with minimum downtime in addition to managing all production changes.

Incident Manager

• Jun 2018 - Jul 2020

CCNP with hands-on experience with CISCO routers, switches, firewalls, gateways Evaluate, test, recommend, and implement specific network solutions. Manage assigned network related tasks for projects. Perform engineering, design and technical support for internal and external networks. Coordinate with other offices any network changes or activities that could affect them. Troubleshoot the most complex network issues as level 2/3 engineering support. Excellent Customer interface skills Provide technical assistance in design and administration decisions for current and new infrastructure and cloud-based builds and implementations Must be able to respond to network outages, schedule installations, and maintenance activities during off-hours Performing technical evaluations and capacity planning for client infrastructure Interacting with clients front-line support teams as the SME Good understanding of SD WAN implemention with certifications in Silver Peak SD WAN Professional Level and CISCO Viptela. Provided Network Support on Routing protocols such RIP, RIPv2, EIGRP, and EIGRP2 Installation and configuration of Cisco switches. Designed and implemented BGP network solution. Observed, documented and captured sofware configurations to resolve an ongoing issue for a key account as the eyes and ears of the Major Account Support Team. Supported Cisco routers, switches, LAN to internal and external customers. Troubleshoot with Local internet suppliers on speed issues and set up IP SLA on managed devices to monitor tunnels. Tested and evaluated CISCO equipment. Coordinated Network Engineering in the replacement of accelerated network routers for Cisco. Used network management tools to analyze and monitor customer networks. Configuration and management of Network Monitoring applications (Solar Winds) Ensured resolution to all support calls within the agreed customer Service Level agreements. Understanding of Configuration of routing protocols:-

Incident Manager

• Aug 2012 - Mar 2015

Developed incident, preventative incident, preventative incident tickets and reports. C onducted live migration drills with sustain teams and advisor call centers to test response time of teams and functionality of Business Continuity Emergency Fail Over backup environments. Successfully utilized monitoring software (BPPM, Nagios, Cacti, Bluecoat Firewall) to identify and proactively correct infrastructure issues before they impacted production Documented and tracked the timeline of events that occurred in the process to resolution for each of the incidents managed in support of post mortem/root cause analysis. Performed notifications and status of all incidents to high level internal leadership and client while managing SLA's. Worked directly with Incident Lifecycle Coordinators to provide initial incident response.

Application Support Engineer

• Aug 2011 - Aug 2012

Level 2 troubleshoot of market research tools for US Research giants. Updated and create incident management tickets in the Remedy ticketing tool. Ensured that complex defects and problems were resolved through production releases and upgrades. Wrote and updated process support documentation. Level 2 troubleshoot of market research tools for US Research giants. Updated and create incident management tickets in the Remedy ticketing tool. Ensured that complex defects and problems were resolved through production releases and upgrades. Wrote and updated process support documentation.

Technical Support Engineer

• Jan 2010 - Jul 2011