Experience

Edunet

• Australia
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Field Services Computer Technician

  • Sep 2018 - Present



Ashdown People

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Field Services Engineer

  • Jan 2014 - Jul 2016

  Acer onsite warranty/non-warranty repair. Computer hardware replacement. Software installation. Network imaging. Training/Preparing technicians for field work. Relationship management. Acer onsite warranty/non-warranty repair. Computer hardware replacement. Software installation. Network imaging. Training/Preparing technicians for field work. Relationship management.



BCC Computers Pty Ltd

• Retail
• 1 - 100 Employee

• Computer Techincian/ Sales Person

  • Sep 2013 - Aug 2014

   Technical knowledge of PC hardware and software  Sound troubleshooting  Customer service  Desktop support field, repairing and providing support for computers along with networks in both home and office environments  High end customize build of PC  Apple repair hardware and software  Android and Tablet repairs  Retail sales  Technical knowledge of PC hardware and software  Sound troubleshooting  Customer service  Desktop support field, repairing and providing support for computers along with networks in both home and office environments  High end customize build of PC  Apple repair hardware and software  Android and Tablet repairs  Retail sales



Best I.T Engineering

• Fujitsu Retail Technician/Dell Computer Technician

  • Jan 2012 - Jan 2013

   Hardware (Laptops, PCs, Servers) & software fault diagnosis, repair and installation.  Manage & prioritize tasks.  High Customer Focus.  Windows operating systems installation, recovery, setup of all current versions.  Repair, substitution or replacement of faulty hardware as necessary  Repair, installation, re-installation or reprogram of software as necessary  Backup of data as necessary in order to restore functionality  Provide technical documentation and/or materials upon request or as necessary  Installing physical equipment on, under or above workstations, server rooms and/or specifically designed furniture  Professional and personal working environment.  Analyze configuration and performance problems with desktop, laptop computers.  Utilize specialized, proprietary diagnostic tool sets to enable hardware and software functionality.  Knowledgeable of all current Windows operating systems. Windows installation and configuration.  Network setup and troubleshooting  Quick learner, complete certifications in a timely manner Strong customer service skills  Confirmation and Follow-up calls to clients as necessary



ManpowerGroup

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Field Service Technician

  • Jan 2011 - Jan 2012

   Computer and laptop repair  Strip down and rebuild laptops and PC's and replace various hardware components  Specific manufacturer's certifications in HP  Microsoft software configuration / installation and re-imaging  Diagnostic and troubleshooting  Manage time efficiently in a busy environment  Ability to follow internal & client procedures  LAN & wireless networks  Professional presentation  Computer and laptop repair  Strip down and rebuild laptops and PC's and replace various hardware components  Specific manufacturer's certifications in HP  Microsoft software configuration / installation and re-imaging  Diagnostic and troubleshooting  Manage time efficiently in a busy environment  Ability to follow internal & client procedures  LAN & wireless networks  Professional presentation