Experience

Main Street Realty Ltd. Brokerage

• Canada
• Real Estate
• 1 - 100 Employee

• Sales Representative

  • Dec 2020 - Present



Jay Miller Real Estate

• Canada
• Real Estate
• 1 - 100 Employee

• Sales Representative

  • Nov 2015 - Dec 2020



Telecom Synergies

• Telecom Consultant

  • Aug 2014 - Oct 2014

  Assisted the Government of Canada Competition Bureau in assessing the viability of two potential telecom mergers/acquisitions from a business and technical perspective. Assisted the Government of Canada Competition Bureau in assessing the viability of two potential telecom mergers/acquisitions from a business and technical perspective.



Bell MTS

• Canada
• Telecommunications
• 700 & Above Employee

• VP Network Assurance

  • Jan 2010 - Apr 2013

  Accountable for the quality and reliability of the national Allstream networks as well as the regional MTS networks.• Drove measurable improvements in overall network quality in both divisions by implementing a structured problem management process aimed at preventing failures by learning from all incidents and implementing plans to prevent recurrences. This resulted a reduction in network failures and improved network availability.• Developed and implemented a plan for a dedicated Wireless NOC in Manitoba in support of the explosion in wireless network traffic growth and its importance to the business.• Achieved significant savings in vendor support budget through renegotiating terms, evaluating support levels, and implementing a self-support model where appropriate. .• Developed and maintained a world class Corporate Business Continuity and Network Disaster Recovery program which was formally recognized with the Disaster Recovery Institute of Canada Award of Excellence in 2009. This program was a significant competitive differentiator in the eyes of MTS Allstream customers.• Successfully implemented an Employee Engagement Improvement Plan improving many of the formal Employee Engagement measures to the levels of high performing companies. The most notable improvements were in the areas of Communication, Corporate Direction, and Recognition.

• VP Network and Service Assurance

  • Jan 2006 - Dec 2009

  Accountable for all Network surveillance and restoral as well as the service support of the Allstream customer base.• Successfully restructured Service Assurance in Allstream, integrating multiple 24x7 groups into a single, more effective and efficient organization. This involved the alignment of union and non-union work groups and required significant collaboration and negotiation with the union executive.• Improved Customer Satisfaction results from ‘Below Parity’ to ‘Above Parity’ and ‘World Class’ through a focused and structured approach to understanding customer pain points. Progress was formally measured quarterly through customer surveys and reported to the MTS Allstream senior executives.• Developed and maintained a ‘Network Performance Plan of Record’ as a roadmap for driving improvement in network quality.

• VP Network Operations & Technology Development

  • Feb 2002 - Dec 2005

  Responsible for the operation of the AT&T Canada NOC and all Operations Support functions, and for the assessment, evaluation, and standardization of new technologies in support of Allstream network technology requirements.• Played a lead role in many MTS Allstream integration initiatives, most significantly, the integration of Allstream NOC with the MTS PNOC, delivering improved support of all networks in a more efficient model.• Implemented Netcool to improve ability to detect and react to network issues resulting in an increase in network tickets but an overall reduction in customer affecting outages.

• VP Plannning & Engineering

  • Jan 2000 - Jan 2002

  Responsible for all aspects of planning and engineering AT&T Canada's local and long distance voice and data networks including capacity management, project management, service development, technology evaluation/selection/standardization, network architecture and evolution, and the management of a $400m capital program.• Addressed historical capacity management challenges through improved processes and reporting, significantly reducing the number of ‘held’ customer orders due to capacity constraints.

• Director Network Technology Development

  • May 1998 - Dec 1999

  Responsible for network architecture and for the evolution of technology in AT&T Canada's data, voice, transport, and OSS networks, including new technology evaluation, selection, and standardization, service development, and technical support.• Produced a Strategic Technology Plan of Record as a roadmap for the evolution of the network.• Architecture and technology prime for the integration of AT&T Canada and Metronet networks. • Introduced a 'Technology Exchange Program' as a means of engaging key customers in strategic information sharing sessions and joint lab evaluations of new technology. • Significantly improved overall morale and effectiveness of the NTD organization.

• Director Network Management

  • Nov 1995 - May 1998

  Responsible for the surveillance, maintenance, and restoral of AT&T Canada's switching and transport networks. Also, as Network Performance and Quality process owner, responsible for leading initiatives aimed at improving overall network quality.• Reduced defects per million (DPM) on voice-switching platforms from over 1200 in mid 1996 to less than 100 in mid 1997.• Implemented a failure audit process aimed at finding the true root cause of network outages and at preventing recurrences.• Championed AT&T's first international Disaster Recovery Exercise. Over 200 customers attended this highly successful event.

• Director Network Engineering

  • Feb 1994 - Nov 1995

  Responsible for the design, engineering, and implementation of Unitel's transport and switching networks. Also responsible for all aspects of network infrastructure from planning through to implementation.• Revitalized a complacent, demoralized organization and raised its profile within the company resulting in increased focus and funding for long neglected initiatives (i.e. preventative infrastructure maintenance and end-of-life replacement programs).• Restructured organization in response to corporate rightsizing initiatives.

• Director Network Planning

  • Mar 1993 - Feb 1994

  National network transport and access planning responsibilities including planning the evolution of the Unitel network during a period of rapid growth, the development and implementation of the 'Network Homing Plan, and Chairman of the Unitel/Rogers Cable/Cantel Joint Planning Committee.• Responsible for planning the evolution of the Unitel network during a period of rapid growth.• Led for the development and implementation of the 'Network Homing Plan; a network hubbing and optimization strategy aimed at simplifying routing and saving costs through the recovery of underutilized facilities.• Chairman of the Unitel/Rogers Cable/Cantel Joint Planning Committee.

• Senior Manager Network Planning

  • Mar 1992 - Mar 1993

  National planning responsibilities for Unitel's coast to coast backbone transport network.



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Various

  • May 1982 - Mar 1992

  Following three summer terms, held various management positions in Network Services including:Manager, Network Planning (1989 – 1992)Responsible for Transport Planning for Southern Ontario including the Toronto area.Manager, Installation Coordination (1986 – 1989)Responsible for the project management of all fibre optic projects in Southern Ontario.Manager, Equipment Provisioning (1985 – 1986)Responsible for the provisioning of all telecommunications equipment in several large switching centres.Manager, Network Operations (1982 – 1985)Responsible for the operation of two large switching centres in MississaugaCentral Office Technician/Installation and Repair Technician (Summer 1979/80/81)