Mary Turcotte
Project Manager at Achievers- Claim this Profile
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Bio
Thamara Emanuele
I had the pleasure to work with Mary for years in a remote set up. Our successful collaboration was enabled by Mary’s exceptional communication skills and her thoroughness in everything she does. I knew I could always rely on her hands-on approach, her positivity, and her resourcefulness. She is able to work with anyone and creates a great environment for collaboration and growth, always having customer satisfaction and needs in mind. I am very thankful for every single project we worked on together. I will always hold her in the highest esteem.
Ani Novshadian
Mary is an excellent manager and an overall wonderful person to work with. She inspires me to maintain high standards in the quality of work that I do and the service that I provide to our top customers and encourages me to strive for constant personal and professional growth. She is very open and receptive to my feedback, insights and suggestions for improvement and shares her own vision for the team as well. Mary offers a healthy balance of trust in her team while still challenging them in their roles - exactly what I look for in a manager!
Thamara Emanuele
I had the pleasure to work with Mary for years in a remote set up. Our successful collaboration was enabled by Mary’s exceptional communication skills and her thoroughness in everything she does. I knew I could always rely on her hands-on approach, her positivity, and her resourcefulness. She is able to work with anyone and creates a great environment for collaboration and growth, always having customer satisfaction and needs in mind. I am very thankful for every single project we worked on together. I will always hold her in the highest esteem.
Ani Novshadian
Mary is an excellent manager and an overall wonderful person to work with. She inspires me to maintain high standards in the quality of work that I do and the service that I provide to our top customers and encourages me to strive for constant personal and professional growth. She is very open and receptive to my feedback, insights and suggestions for improvement and shares her own vision for the team as well. Mary offers a healthy balance of trust in her team while still challenging them in their roles - exactly what I look for in a manager!
Thamara Emanuele
I had the pleasure to work with Mary for years in a remote set up. Our successful collaboration was enabled by Mary’s exceptional communication skills and her thoroughness in everything she does. I knew I could always rely on her hands-on approach, her positivity, and her resourcefulness. She is able to work with anyone and creates a great environment for collaboration and growth, always having customer satisfaction and needs in mind. I am very thankful for every single project we worked on together. I will always hold her in the highest esteem.
Ani Novshadian
Mary is an excellent manager and an overall wonderful person to work with. She inspires me to maintain high standards in the quality of work that I do and the service that I provide to our top customers and encourages me to strive for constant personal and professional growth. She is very open and receptive to my feedback, insights and suggestions for improvement and shares her own vision for the team as well. Mary offers a healthy balance of trust in her team while still challenging them in their roles - exactly what I look for in a manager!
Thamara Emanuele
I had the pleasure to work with Mary for years in a remote set up. Our successful collaboration was enabled by Mary’s exceptional communication skills and her thoroughness in everything she does. I knew I could always rely on her hands-on approach, her positivity, and her resourcefulness. She is able to work with anyone and creates a great environment for collaboration and growth, always having customer satisfaction and needs in mind. I am very thankful for every single project we worked on together. I will always hold her in the highest esteem.
Ani Novshadian
Mary is an excellent manager and an overall wonderful person to work with. She inspires me to maintain high standards in the quality of work that I do and the service that I provide to our top customers and encourages me to strive for constant personal and professional growth. She is very open and receptive to my feedback, insights and suggestions for improvement and shares her own vision for the team as well. Mary offers a healthy balance of trust in her team while still challenging them in their roles - exactly what I look for in a manager!
Credentials
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The Top 10 Project Management Mistakes—and How to Avoid Them
LinkedInApr, 2021- Nov, 2024 -
Certified in the Change Management process in accordance with Prosci methodologies and tools
AdPro Change Systems Inc.Jun, 2016- Nov, 2024 -
TICO Certified
Travel Industry Council of Ontario (Ontario's Travel Regulator)Sep, 2008- Nov, 2024
Experience
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Achievers
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Canada
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Software Development
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500 - 600 Employee
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Project Manager
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Jul 2023 - Present
As Project Manager, part of the PMO in the Business Operations department, I manage multiple complex enterprise-wide projects with a focus on financial & technical system transformation implementations. I work collaboratively with the business as a consultant supporting business leaders with the creation of project strategy, business cases and solutions. Inclusive of identification, scoping, preparation of business requirements, and mapping technical solutions.
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Senior Implementation Manager
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Nov 2022 - Jul 2023
· Promoted to Senior Implementation Manager due to exceeding departmental metrics and/or KPIs and receiving consistently positive customer and colleague feedback. · Managed all aspects of the implementation project including: facilitating remote working sessions, managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices. · Provided input, direction and oversight with departments supporting implementation projects… Show more · Promoted to Senior Implementation Manager due to exceeding departmental metrics and/or KPIs and receiving consistently positive customer and colleague feedback. · Managed all aspects of the implementation project including: facilitating remote working sessions, managing scope, risk, project plans, escalations, project monitoring, weekly checkpoint meetings, and consulting on best practices. · Provided input, direction and oversight with departments supporting implementation projects including Development, Operations, Product and QA.
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Implementation Manager
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Apr 2021 - Oct 2022
As Implementation Manager, I was part of the Achievers Professional Services team responsible for the overall successful delivery and implementation of the Achievers software for clients both for their initial roll-out and post-launch expansion opportunities. Working in partnership with customer contacts and internal Achievers resources, I led dozens of enterprise, mid-sized and national implementation projects and oversaw all aspects of the launch from end to end.
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EF Education First
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Switzerland
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Education Management
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700 & Above Employee
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Manager - Customer Loyalty Programs
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May 2017 - Apr 2021
Was directly responsible for managing the loyalty programs for thousands of Canadian teachers: • Designed, innovated, executed and reported on a portfolio of programs designed to increase loyalty (including international teacher convention trips, referral programs, professional development initiatives and various other customer engagement strategies) • Continually set and reported out on key metrics relating to the success of these programs, both from customer experience and return on… Show more Was directly responsible for managing the loyalty programs for thousands of Canadian teachers: • Designed, innovated, executed and reported on a portfolio of programs designed to increase loyalty (including international teacher convention trips, referral programs, professional development initiatives and various other customer engagement strategies) • Continually set and reported out on key metrics relating to the success of these programs, both from customer experience and return on investment perspectives. • Directly engaged with customers from across the country remotely and at in-person events. • Supported the needs of the Sales and Marketing teams by delivering insight and tools to better understand our customer. • Ensured that budgetary targets are met and report back to the Finance team.
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Manager - Itineraries and Product Development
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Apr 2012 - May 2017
Directed product management of educational tour planning and development initiatives while driving a team of four to fulfill department efficiency, project and budgetary goals. • Conducted research, draft strategic and communication plans and facilitated project team efforts to drive the development of quality educational group travel itineraries, events and programs accessed by thousands of students annually. • Assessed risk and developed mitigation strategies and contingency plans… Show more Directed product management of educational tour planning and development initiatives while driving a team of four to fulfill department efficiency, project and budgetary goals. • Conducted research, draft strategic and communication plans and facilitated project team efforts to drive the development of quality educational group travel itineraries, events and programs accessed by thousands of students annually. • Assessed risk and developed mitigation strategies and contingency plans for customers and staff. • Created and distributed communication, product and programming materials to staff. • Developed and implemented training programs for staff. • Established collaborative relationships with internal stakeholders including marketing, production, operations and sales to ensure that project goals were achieved. • Developed relationships with external partners such as Veterans Affairs Canada and other government, civil society and stakeholder groups.
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Senior Educational Tour Manager
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Aug 2008 - Apr 2012
• Developed and maintained accounts and relationships with educators across the country • Independently familiarized with educational processes and protocol of dozens of school boards across Canada • Supported the special event programming connected to the 65th anniversary of VE Day, the 65th anniversary of the Liberation of the Netherlands, and the 95th anniversary of the battle of Vimy Ridge • Contributed to the success of a 24-hour emergency line, supporting educators… Show more • Developed and maintained accounts and relationships with educators across the country • Independently familiarized with educational processes and protocol of dozens of school boards across Canada • Supported the special event programming connected to the 65th anniversary of VE Day, the 65th anniversary of the Liberation of the Netherlands, and the 95th anniversary of the battle of Vimy Ridge • Contributed to the success of a 24-hour emergency line, supporting educators and participants through emergency situations while abroad
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Victoria Educational Organisation
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Shenzhen, Guangdong, China
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English as a Second Language Instructor
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Aug 2007 - Jul 2008
Taught introductory English skills to children aged 3-6 at this internationally recognized private school: • Developed and implemented curriculum and extra-curricular activities for multiple academic levels • Cultivated an environment of intercultural understanding and learning with students and colleagues • Created special programming for special events and holidays http://www.victoria.edu.hk/eng/ Taught introductory English skills to children aged 3-6 at this internationally recognized private school: • Developed and implemented curriculum and extra-curricular activities for multiple academic levels • Cultivated an environment of intercultural understanding and learning with students and colleagues • Created special programming for special events and holidays http://www.victoria.edu.hk/eng/
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Service Canada
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Government Administration
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700 & Above Employee
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Student Employment Officer
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May 2004 - Aug 2006
Provided professional job search service to students and employers within Brant County: • Organized and presented group information sessions at local elementary and secondary schools, focusing on résumé writing, interview skills and job search techniques • Updated and maintained the web based Student Job Bank and helped to place students through the Federal Student Work Experience Program (FSWEP) and the Provincial Summer Work Experience program Provided professional job search service to students and employers within Brant County: • Organized and presented group information sessions at local elementary and secondary schools, focusing on résumé writing, interview skills and job search techniques • Updated and maintained the web based Student Job Bank and helped to place students through the Federal Student Work Experience Program (FSWEP) and the Provincial Summer Work Experience program
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Education
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2003 - 2007
Wilfrid Laurier University
Global Studies, Political Science
Community
