Crisis Response Specialist

• Jan 2021 - Present

● Works in collaboration with law enforcement deputies following their guidance and direction in respect to on-scene safety and protocol● Responds to in-progress calls with law enforcement deputies in order to determine level of care required for individuals in crisis● Assists law enforcement when responding to potential individuals in crisis by conducting an assessment, offering effective and efficient interventions, and coordinating care● Prevents unnecessary hospitalization or arrest of individuals with mental illness● Assesses individual treatment needs related to psychiatric, medical, social, and emotional care and follow-up after Baker Act/Ex-parte to ensure engagement and access to services● Coordinates medical response with law enforcement when medical safety is an issue● Assesses an individual’s risk for danger to self or others and intervenes accordingly● Exercises sound clinical judgment in determining an individual’s ability to remain safely in the community● Develops a clinically sound safety plan in the least restrictive setting, only utilizing the Baker Act when all other options have been exhausted● Develops collaborative crisis treatment and discharge plans that meet the needs of the individual in crisis and law enforcement● Documents all encounters proficiently by end of shift● Completes accurate and precise supporting clinical documentation including treatment plans for all crisis individuals responded to● Staffs cases with supervisors as needed

Child Protection Investigator

• Oct 2018 - Jan 2021

● Investigates alleged child abuse, neglect and/or abandonment, and takes necessary measures to ensure the safety of children● Conducts thorough and timely investigations including interviewing children and families to ascertain validity of allegations, document living conditions, and determine the need to remove children from an unsafe environment● Protects the lives of children by devising safety plans, or in consultation with supervisor, makes decisions to take child into protective custody, and transports child to approved placement when safety intervention is required● Assists local law enforcement in fact finding and compiling case information● Prepares and maintains case management and other reports to provide accurate recording and availability of case information● Testifies in court in cases regarding child abuse, neglect, and abandonment● Successfully completes all assignments to specifications, within specified timeframe and budget as directed and in accordance with agency policies and regulations

Bookseller / Cashier

• Aug 2015 - Oct 2018

● Awarded Employee of the Month based on sales, technical support and customer feedback● Provide “Above and Beyond” customer service, consistently exceed membership sales quota● Specialize in assisting customers with technology products including Nook line● Manage sales floor shelf inventory and rotate new titles displays● Operate point-of-sale for credit and cash transactions, and assist the Café with housekeeping ● Awarded Employee of the Month based on sales, technical support and customer feedback● Provide “Above and Beyond” customer service, consistently exceed membership sales quota● Specialize in assisting customers with technology products including Nook line● Manage sales floor shelf inventory and rotate new titles displays● Operate point-of-sale for credit and cash transactions, and assist the Café with housekeeping

Legal Intake Specialist

• Dec 2017 - Jul 2018

● Serve as first point-of-contact for callers seeking legal representation for employment issues● Gather intake information while calming down potentials clients● Conduct a case evaluation over the phone, consisting of 30-45 minutes of questioning● Refer callers to local bar association when appropriate● Identify primary issues including: discrimination, retaliation, harassment, sexual harassment, wrongful termination, wage/overtime issues, severance agreement review, or unemployment appeals● Record information from case evaluation using intranet and forward to the attorney/legal team● Respond to all unanswered calls and voicemails, up to three attempts● Organize appointment data in Google Sheets● Write over 10k – 15k words per day at a pace of 60-90wpm

Customer Service Associate

• Oct 2013 - Aug 2015

● Awarded Employee of the Month several times based on customer feedback● Greet customers, provide exceptional service, and process all register transactions● Direct incoming phone calls to applicable departments● Process all returns and damage out product● Assist manager or supervisor to close registers at night● Recover the front section of the store and rotate product displays ● Awarded Employee of the Month several times based on customer feedback● Greet customers, provide exceptional service, and process all register transactions● Direct incoming phone calls to applicable departments● Process all returns and damage out product● Assist manager or supervisor to close registers at night● Recover the front section of the store and rotate product displays

Library Student Assistant

• Feb 2013 - Aug 2015

Junior Leader (volunteer)

• May 2010 - May 2012