Experience

Builders Capital

• United States
• Financial Services
• 100 - 200 Employee

• Contract Instructional Designer

  • Aug 2023 - Present



Sojern

• United States
• Hospitality
• 400 - 500 Employee

• E-learning Developer

  • Jan 2023 - Apr 2023



Spreetail

• United States
• Retail
• 500 - 600 Employee

• Channels Training Lead

  • May 2022 - Oct 2022

  • Assisted with the integration of new Learning Management Systems (Lessonly, Docebo)• Supported onboarding and technical training of multiple C-level executives • Built & facilitated negotiation training workshops for Vendor Management & Channel Management departments • Lead Technical Training Team's meeting coordination and communication with all departments we supported (Business Development, Vendor Management, Channels, Inventory)

• Instructional Designer, Vendor Management

  • May 2021 - May 2022

  • Utilized e-learning authoring tools such as Articulate 360 and Camtasia to provide freely available interactive training to multiple departments within the business.• Optimized Vendor Management, Business Development, and Acceleration team onboarding programs resulting in an improvement from 0-60% of training hours being in online/on-demand format. • Designed and built out Intranet resource site• Worked with key stakeholders across multiple departments to implement new tools and processes for the Vendor Management team. • Managed & helped facilitate recurring learning sessions for business growth teams known as "Training Tuesdays"• September 2021 Retail Operations employee of the month• 2021 Q3 Spotlight "Be Relentless" employee of the quarter award Show less

• Vendor Management Training Coordinator

  • Nov 2020 - May 2021

  • Supported our enablement/training efforts operationally through owning onboarding scheduling and 30, 60, 90 ramp-up programs for vendor management, business development, and acceleration training programs. • Collaborated with stakeholders to improve our training and enablement efforts. • Managed communication for new hires through onboarding and ramp-up periods to ensure manager and team alignment. • Analyzed training effectiveness through measuring ramp up, retention, and role performance to help demonstrate training's impact on core business objectives. • Fully owned training calendar for business development, vendor management, and acceleration programs through Outlook and Teams platforms. • Developed new processes and workflows to help teams/departments scale across the organization. • Provided project management support for the training team to ensure completion of core priorities. Show less

• Customer Experience Training Specialist

  • Mar 2019 - Nov 2020

  • Develops talent within the CE team, to ensure metrics are met by all agents • Ensures accountability – follows up consistently with leadership team on any concern with the performance for one of our team members • Directs work – create new training or types of learning opportunities for any agent in the department • Drives engagement – for the new CE agents coming into the department in their week 2 experience • Self-development – takes on the ownership for the training within the team • Business insight - knows where the dept stands with our goals and metrics. Understands the areas we are struggling with and ideas on how to make change quickly• June 2020 Customer Experience employee of the month Show less

• Customer Experience Specialist

  • Jul 2018 - Mar 2019

  • Communicate directly with our customers via phones and email. • Think critically to resolve customer pain points. • Drive innovative and creative solutions to protect revenue. • Support our customers, our vendors, and our marketplace partners.• Measure and analyze data to increase efficiency in department operations. • Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Warehouse Operative

  • Mar 2018 - Jun 2018

  •Assisting with warehouse operations and performing warehouse and dock-related tasks. •Loading and unloading trucks, shipping and receiving, moving, handling and tracking packages and other material. •Assisting with transportation and distribution operations. •Assisting with warehouse operations and performing warehouse and dock-related tasks. •Loading and unloading trucks, shipping and receiving, moving, handling and tracking packages and other material. •Assisting with transportation and distribution operations.



Fish Window Cleaning

• United States
• Facilities Services
• 500 - 600 Employee

• Commercial Sales Representative

  • Jan 2018 - Jun 2018

  •Strategically and systematically develop a commercial customer base through direct cold-call sales. •Acquire new commercial and residential customers through follow-up phone calls from written estimates given on site. •Attend Business Network International meetings to further promote sales by gaining contacts and acquire referrals from other businesses in the chapter. •Strategically and systematically develop a commercial customer base through direct cold-call sales. •Acquire new commercial and residential customers through follow-up phone calls from written estimates given on site. •Attend Business Network International meetings to further promote sales by gaining contacts and acquire referrals from other businesses in the chapter.



NETS Inc.

• United States
• Financial Services
• 1 - 100 Employee

• System Operator

  • Sep 2016 - Nov 2017

  •Enter commands, using computer terminal, and activated controls on computer and peripheral equipment to integrate and operate automated teller machines. •Respond to ATM faults by notifying designated owners and ATM technicians to correct problems. •Answer telephone calls to assist bank representatives, their customers and ATM technicians encountering problems. •Open tickets and recorded information about problems that occurred and the actions to resolve issue. •Notify banks of possible fraudulent activity on customer cards and shut down lost or stolen cards. Show less



Wrk, LLC

• Lincoln, Nebraska

• Brand Ambassador

  • Oct 2015 - May 2016

  •Create a clean and enjoyable environment for guest in Railyard •Bring ideas to management for advertising Help arrange and run events for gamedays and other events •Ice Rink maintenance and upkeep, cashier and customer service. •Create a clean and enjoyable environment for guest in Railyard •Bring ideas to management for advertising Help arrange and run events for gamedays and other events •Ice Rink maintenance and upkeep, cashier and customer service.



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Expert Associate

  • Mar 2015 - Jan 2016

  •Responsible for generating sales by providing the customer with an exceptional shopping experience. •Maximizes sales by delivering efficient, friendly and knowledgeable service and ensuring the store is neat, clean and well-presented at all times. •Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program. Meet company goals for acquiring new customers into credit card and reward card loyalty programs. •Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures Show less



Hy-Vee, Inc.

• Retail
• 700 & Above Employee

• Frozen Department

  • Oct 2011 - Jul 2013

  •Provides prompt, efficient and friendly customer service. •Rotates and replenishes merchandise. •Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency. •Performs other job related duties such as cashiering, customer service and special projects as required •Provides prompt, efficient and friendly customer service. •Rotates and replenishes merchandise. •Ensures cleanliness and safety in the department, and checks temperatures of cases for correctness and consistency. •Performs other job related duties such as cashiering, customer service and special projects as required