Microsoft Enablement Manager

• Aug 2022 - Present

Microsoft GTM Specialist

• Apr 2021 - Aug 2022

Lead Development Program Manager

• Dec 2017 - Apr 2021

- Began work with a small team to directly engage unmanaged businesses (1-500 employees) and educational institutions across North America to build new customer relationships for Microsoft Stores while increasing sales and the number of Microsoft solution users produced by Stores - Partnered with internal stakeholders to drive the expansion and training of outbound sales teams, specializing in selling 1st party devices and cloud software, to all Microsoft Stores across North America, UK, &… Show more - Began work with a small team to directly engage unmanaged businesses (1-500 employees) and educational institutions across North America to build new customer relationships for Microsoft Stores while increasing sales and the number of Microsoft solution users produced by Stores - Partnered with internal stakeholders to drive the expansion and training of outbound sales teams, specializing in selling 1st party devices and cloud software, to all Microsoft Stores across North America, UK, & AU driving growth in customers engagement and acquisition in all geos - As we defined the foundation of the program and expansion of outbound sales operations to Microsoft Stores began, newly trained sales teams maintained an 8% opportunity conversion rate and 20% close rate in 2019 - While scaling the program, connected with sales teams regularly to stay connected with the team’s feedback as well as offering sales skill coaching moments and advanced product knowledge - While Stores moved to remote operations following COVID-19, continued conducting training sessions to onboard the remaining 50 Stores to Outbound Sales and leading coaching sessions for existing team members. As a result of the new additions and investment in our current talent, the team connected with over 77k unique business customers and saw dramatic growth with a +150% growth in number of opportunities created and a +400% growth in number of sales closed - As the program expanded, worked to introduce and train on new 1st party tools such as Microsoft cloud phone systems and Dynamics 365 Sales tools that allowed for further streamlined workflow as well as provide teams with a live experience with the product they discuss with customers

Assistant Store Manager

• Sep 2017 - Dec 2017

- Directly responsible for store operations, customer service and sales performance while leading associate training and visual merchandising - Through leadership in visual merchandising, successfully converted the Store to an innovation store responsible for piloting various marketing tests and providing customer insight back to internal stakeholders

Consumer Product Advisor/Visual Merchandising Lead

• Sep 2016 - Dec 2017

- Engaged, built relationships, and sold consumer electronics to a variety of customers as well as ensuring that planograms were set, and successful customer experiences were activated - Maintained success as a top seller while training all team members around new products and customer experiences - Through work as a Visual Merchandising Lead, converted the Store into a successful innovation store responsible for piloting various marketing tests and experiences

Sales Specialist

• May 2017 - Dec 2017

- Engaged a diverse consumer base to sell a full assortment of high-fidelity audio products - While in a role part-time, became a leading salesperson both in the Store and the North Atlantic district - Engaged a diverse consumer base to sell a full assortment of high-fidelity audio products - While in a role part-time, became a leading salesperson both in the Store and the North Atlantic district

Kitchen Manager in Training

• May 2015 - Apr 2017

- Responsible for providing food service while maintaining kitchen safety and proper sanitation regulations - Supported multiple stores across Massachusetts and onboarded a diverse group of new crew members - Responsible for providing food service while maintaining kitchen safety and proper sanitation regulations - Supported multiple stores across Massachusetts and onboarded a diverse group of new crew members

Service Writer

• Jan 2015 - Aug 2016

- Responsible for service writing and articulating the concerns of customers to technicians - Drove effective customer communication while ensuring throughput of work was efficiently completed - Responsible for service writing and articulating the concerns of customers to technicians - Drove effective customer communication while ensuring throughput of work was efficiently completed