Experience

TempStars - Dental Temping and Hiring Done Right.

• Canada
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service Consultant

  • Oct 2022 - Present



ethey Group

• Canada
• Food Production
• 1 - 100 Employee

• Customer Service Consultant

  • Jul 2022 - Present



Ibex Outdoor Clothing

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Consultant

  • May 2022 - Apr 2023



BALLS™

• United Kingdom
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Customer Service Manager

  • May 2021 - Apr 2023

  "Blake is just fabulous - as our first head of customer service, he built the team, the systems, the processes and most importantly, a fantastic culture that helped drive our acquisition's reputation from a mediocre NPS to something world-class. I can't recommend him enough as a CS architect or lead for a team that needs building or improving. I look forward to working with him in the future." "Blake is just fabulous - as our first head of customer service, he built the team, the systems, the processes and most importantly, a fantastic culture that helped drive our acquisition's reputation from a mediocre NPS to something world-class. I can't recommend him enough as a CS architect or lead for a team that needs building or improving. I look forward to working with him in the future."



SCORE Mentors

• Professional Training and Coaching
• 500 - 600 Employee

• Customer Service Management

  • Sep 2019 - Jan 2023

  "Our digital agency has hired Blake multiple times over 3+ years for a number of different projects ranging from social media engagement and customer response to media outreach for grand openings. He is a strong writer, professional, organized, reliable, and just an overall nice positive person who has been a pleasure to work with. Will definitely hire again." "Our digital agency has hired Blake multiple times over 3+ years for a number of different projects ranging from social media engagement and customer response to media outreach for grand openings. He is a strong writer, professional, organized, reliable, and just an overall nice positive person who has been a pleasure to work with. Will definitely hire again."



Autolist Inc

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Support Representative

  • Jul 2019 - Nov 2022



WonderEar

• Customer Support Management & Consultant

  • Mar 2021 - Jun 2021

  "Blake did what we thought is impossible and built an amazing, motivated team for our eCommerce brand. He helped us build a completely new customer service team from scratch that has transformed our business. We have nothing but good things to say about Blake, and even more importantly, our team thinks the same of him. He's really a superstar when it comes to building customer service teams." "Blake did what we thought is impossible and built an amazing, motivated team for our eCommerce brand. He helped us build a completely new customer service team from scratch that has transformed our business. We have nothing but good things to say about Blake, and even more importantly, our team thinks the same of him. He's really a superstar when it comes to building customer service teams."



Cuddle Clones

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Architect

  • Sep 2020 - May 2021

  "Blake is awesome! Can't recommend him enough!! He came into our customer service department when it was entirely broken, and helped re-architect everything with a keen sense of what is best for our team/customers! We've come eons from where we were prior to his time with us! In short, I promise you will not regret working with Blake!! Stop reading this review and hire this man :)" "Blake is hands down the best manager I've ever worked with! He came into a situation where our customer service team was unable to win (hopelessly behind due to understaffing, lack of process/leadership etc), and in under 2 months we were firing on all cylinders! He hired + trained 12 new team members in a matter of weeks that completely changed the quality of service to our customer. If you need a leader for your customer service department, get this man on your team asap!! I can't thank him enough for his contribution to our company and culture!" Show less



GrowGeneration Corp

• United States
• Retail
• 100 - 200 Employee

• Customer Support Consultant

  • Oct 2020 - Mar 2021



BALLS™

• United Kingdom
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Customer Service Manager

  • Dec 2019 - Nov 2020

  "One of the best customer service people I've worked with." "One of the best customer service people I've worked with."



Perfec-Tone

• Bahamas
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Apr 2020 - Sep 2020

  "Blake is a juggernaut in customer support and everything relating to it. His standards for support are impeccable and he gave a new perception of the company when it was struggling with support." "Blake is a juggernaut in customer support and everything relating to it. His standards for support are impeccable and he gave a new perception of the company when it was struggling with support."



MDacne

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Support Specialist

  • Oct 2019 - Mar 2020



Ruby's Diner, Inc.

• United States
• Restaurants
• 1 - 100 Employee

• Media Outreach

  • Oct 2019 - Nov 2019

  "Blake did a great job on this media outreach contract and achieved some significant media coverage for a restaurant client's anniversary event. Blake has excellent communication skills, is conscientious, and enthusiastic about learning new things. He is a pleasure to work with." "Blake did a great job on this media outreach contract and achieved some significant media coverage for a restaurant client's anniversary event. Blake has excellent communication skills, is conscientious, and enthusiastic about learning new things. He is a pleasure to work with."



CrewFacilities.com

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Service Specialist

  • Jan 2019 - Oct 2019