Mark Toms
Client Delivery Manager at SAP NS2- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Asheesh Rastogi
I had the pleasure of working with Mark in couple of key engagements, while he was leading the Cognizant DW & BI practice. Mark is a truly remarkable leader, who can bring out the best from the teams in tough situations. He is truly exceptional at client management, builds deep relationships with client executives and has the ability to negotiate favorable outcomes from tough corners. It was a great learning experience to work with Mark.
Joe Tavares
I have actually had the chance to work with Mark Toms on several occasions with EDS, Silicon Graphics, and Sybase. Mark has always been a significant technical talent with respect to Networking, Data Warehouse and Technical Consulting. Hard work and intellect has allowed Mark to develop and hone his talents for Consulting and Practice Management to the highest levels. He is the consummate professional when it comes to client-facing encounters and is commonly the difference-maker in generating the customer confidence required to get deals closed. Once the deal is in the books, Mark always seems to have the clear understanding of the client's requirements and directs his team to deliver on the customer requirements. Over the years Mark has demonstrated, with the highest proficiency, excellent client interaction and dynamics, knowledge and foresight to correctly scope highly complex projects and leadership to deliver what the client actually wants and needs.
Asheesh Rastogi
I had the pleasure of working with Mark in couple of key engagements, while he was leading the Cognizant DW & BI practice. Mark is a truly remarkable leader, who can bring out the best from the teams in tough situations. He is truly exceptional at client management, builds deep relationships with client executives and has the ability to negotiate favorable outcomes from tough corners. It was a great learning experience to work with Mark.
Joe Tavares
I have actually had the chance to work with Mark Toms on several occasions with EDS, Silicon Graphics, and Sybase. Mark has always been a significant technical talent with respect to Networking, Data Warehouse and Technical Consulting. Hard work and intellect has allowed Mark to develop and hone his talents for Consulting and Practice Management to the highest levels. He is the consummate professional when it comes to client-facing encounters and is commonly the difference-maker in generating the customer confidence required to get deals closed. Once the deal is in the books, Mark always seems to have the clear understanding of the client's requirements and directs his team to deliver on the customer requirements. Over the years Mark has demonstrated, with the highest proficiency, excellent client interaction and dynamics, knowledge and foresight to correctly scope highly complex projects and leadership to deliver what the client actually wants and needs.
Asheesh Rastogi
I had the pleasure of working with Mark in couple of key engagements, while he was leading the Cognizant DW & BI practice. Mark is a truly remarkable leader, who can bring out the best from the teams in tough situations. He is truly exceptional at client management, builds deep relationships with client executives and has the ability to negotiate favorable outcomes from tough corners. It was a great learning experience to work with Mark.
Joe Tavares
I have actually had the chance to work with Mark Toms on several occasions with EDS, Silicon Graphics, and Sybase. Mark has always been a significant technical talent with respect to Networking, Data Warehouse and Technical Consulting. Hard work and intellect has allowed Mark to develop and hone his talents for Consulting and Practice Management to the highest levels. He is the consummate professional when it comes to client-facing encounters and is commonly the difference-maker in generating the customer confidence required to get deals closed. Once the deal is in the books, Mark always seems to have the clear understanding of the client's requirements and directs his team to deliver on the customer requirements. Over the years Mark has demonstrated, with the highest proficiency, excellent client interaction and dynamics, knowledge and foresight to correctly scope highly complex projects and leadership to deliver what the client actually wants and needs.
Asheesh Rastogi
I had the pleasure of working with Mark in couple of key engagements, while he was leading the Cognizant DW & BI practice. Mark is a truly remarkable leader, who can bring out the best from the teams in tough situations. He is truly exceptional at client management, builds deep relationships with client executives and has the ability to negotiate favorable outcomes from tough corners. It was a great learning experience to work with Mark.
Joe Tavares
I have actually had the chance to work with Mark Toms on several occasions with EDS, Silicon Graphics, and Sybase. Mark has always been a significant technical talent with respect to Networking, Data Warehouse and Technical Consulting. Hard work and intellect has allowed Mark to develop and hone his talents for Consulting and Practice Management to the highest levels. He is the consummate professional when it comes to client-facing encounters and is commonly the difference-maker in generating the customer confidence required to get deals closed. Once the deal is in the books, Mark always seems to have the clear understanding of the client's requirements and directs his team to deliver on the customer requirements. Over the years Mark has demonstrated, with the highest proficiency, excellent client interaction and dynamics, knowledge and foresight to correctly scope highly complex projects and leadership to deliver what the client actually wants and needs.
Credentials
-
Project Management Professional (PMP)
Project Management InstituteNov, 2019- Nov, 2024
Experience
-
SAP NS2
-
United States
-
IT Services and IT Consulting
-
400 - 500 Employee
-
Client Delivery Manager
-
Apr 2021 - Present
Lead PMO efforts on multiple engagements with DOD enterprise cloud. Manage customer relationships and project delivery for critical business infrastructure. Lead PMO efforts on multiple engagements with DOD enterprise cloud. Manage customer relationships and project delivery for critical business infrastructure.
-
-
-
Aleta Technologies, Inc.
-
United States
-
Computer and Network Security
-
1 - 100 Employee
-
Cybersecurity Policy and Compliance Manager
-
Nov 2020 - Apr 2021
Led team of analysts and policy experts in developing guidance, and managing compliance activities, for Army control systems cybersecurity and resilience. Led team of analysts and policy experts in developing guidance, and managing compliance activities, for Army control systems cybersecurity and resilience.
-
-
-
NT Concepts
-
United States
-
IT Services and IT Consulting
-
200 - 300 Employee
-
Program Manager
-
Feb 2020 - Nov 2020
Delivered advanced mission support solutions for DoD flight platform. Delivered advanced mission support solutions for DoD flight platform.
-
-
-
CACI International Inc
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Senior Project Manager
-
Apr 2014 - Sep 2019
Led multiple projects to globally deploy and integrate control systems cyber security infrastructure for DoD client. Developed and executed strategies and plans to successfully meet very aggressive, and frequently conflicting, deployment schedules, while balancing significant funding and resource constraints. • Explicitly recruited by DoD client to lead cross-functional teams in integrating and securing critical building and industrial infrastructure throughout the client’s global footprint • Successfully facilitated all assessments, including Risk Management Framework (RMF) accreditation site compliance, and recurrent Plan of Actions & Milestones (POA&M) preparations • Earned Team CACI ‘Exceptional’ ratings for contractor performance each of the 4 years assessed • Created substantial technical, proposal, and executive briefing content, beyond the scope of role Show less
-
-
-
Applied Computing Technologies
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Program Manager
-
Jul 2009 - Apr 2014
Contract initiated with Pyramide Enterprises, and migrated to ACT in 2010. Led multiple IT infrastructure projects for DoD client. Created and leveraged custom tools and processes to dramatically increase efficiencies and effectiveness in response to client austerity measures. • Managed all phases of Control System (ICS) cyber security initiatives for 8 global client regions • Developed methodologies, tools, and processes to manage telecom infrastructure assets and services portfolio, including cost / utilization optimization of 1500+ devices • Managed portfolio rationalization and reduction of legacy computer networks, from 12 to 3 • Developed solution to evaluate corporate shared storage assets for duplicate and disallowed data, leading to savings of >$10K per month in contracted storage services fees Show less
-
-
-
-
President & Principal Consultant
-
Oct 2002 - Sep 2009
Provided various consulting and project management services to diverse client base. • Created, developed and executed highly-successful online Awareness Marketing program for a Global Non-Profit organization, under very tight budgeting and conflicting goals & objectives, resulting in ~18% increase in supporting donations • Led multiple business case analysis projects for enterprise systems modernization programs within DoD client, leading to $6M+ annual operational savings • Developed baseline technical architecture for 2 enterprise business management systems Show less
-
-
-
Cognizant
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Director, Data Warehousing and Business Intelligence
-
Dec 2006 - Mar 2009
Led North America practice from $140M to >$300M revenues, and 850+ client-facing associates, in <2.5 years. Managed high-value, and high-risk, client relationships and programs. Simultaneously improved margins, client results and references, and employee satisfaction scores. Coordinated with numerous offshore development centers of excellence. • Managed multiple relationships with Top-tier Financial Services clients, developing Enterprise Information Integration solutions in excess of $12M annual revenue • Assisted clients in developing ‘industry-award-winning’ Business Intelligence solutions in Life Sciences, Financial, and Healthcare • Led program to create solution for Healthcare Analytics client to decrease information integration times from 8 weeks to ~10 days on acquired data assets • Managed Enterprise Data Warehouse programs for large Healthcare payer, Rental Car, and Hotel chain clients, reducing implementation times by ~22% over previous, similar engagements Show less
-
-
-
-
Director, Professional Services
-
Oct 2000 - Jul 2002
Established and led the Data Warehousing and Business Intelligence, and responsible for the full engagement life cycle. Developed strategic virtual bench partnerships to support emergent technical and project surge support. • Deployed advanced supply chain analytics offering, and provided $9M+ in direct, actionable savings for client’s shipping / logistics costs during pilot program • Developed channel and partner relationships for non-core technologies and services, to decrease response times by >35% for emergent and project surge requirements • Managed very successful pursuits and delivery engagements with Americas clients in Brazil, Mexico, and Puerto Rico • Recovered 2 pre-existing “at risk” client relationships from non-paying to reference status in under 90 days Show less
-
-
-
SGI
-
United States
-
Computer Hardware
-
500 - 600 Employee
-
Global Practice Manager, Business Intelligence
-
Jun 1998 - Oct 2000
Led a global consulting and solutions engineering practice. Managed all presales engineering support, and solutions development and delivery. • Managed globally-dispersed Solutions Engineering teams in creating very successful offerings in CRM, churn management, and fraud detection, for Telecom, Finance, Energy, Healthcare, Media, and Life Sciences verticals • Led early adoption for integrated immersive, virtual reality, data mining and visualization applications, to provide intuitive analysis of “Big Data”, for Telco traffic analysis and Bioinformatics clinical outcomes Sales Representative • Sold, and managed, complex solutions engagements, including $5M+ total contract value with Insurance client • Sold additional engagements valued at $2M+, prior to transitioning to emergent Global Practice Manager role • Led presales efforts for Business Intelligence business line to acquire first client, initially valued at $3M+ • Managed key accounts in Financial Services (Argentina), Retail (Mexico), and Telecom (UK) Show less
-
-
-
Electronic Data Systems
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Delivery Manager / Principal Consultant
-
Nov 1994 - Jun 1998
Managed joint EDS / client teams delivering database marketing solutions for major Financial Services clients. • Developed campaign management solution that featured hand-coded statistical processing, model scoring, and data integration process, on multi-terabyte databases, before useful integration tools were commercially available • Led all technical proposal development and prospect presentations; performed all program costing, planning, scheduling, and budgeting for multiple, concurrent, multi-terabyte projects • Earned the client a Winter Corporation Database Award for Decision Support Systems • Grew client’s revenue from startup to $24M in under 18 months; received an Employee Service Award from client CEO Show less
-
-
Community
