Bruce Mueller-Hickler
Senior Manager Customer Support at Mad Mobile- Claim this Profile
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English Native or bilingual proficiency
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German Limited working proficiency
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Italian Limited working proficiency
Topline Score
Bio
John Jordan
When prospects and clients worked with Bruce at BusinesSuites, they had confidence he would deliver on his promises. His commitment to customer service was evident in his center’s consistently outstanding client satisfaction survey scores. Bruce developed immensely as a salesperson and leader during his almost three year tenure with BusinesSuites. He took training and feedback seriously and honed his tour and communications techniques. As a result, Bruce and his team at our Uptown location set a new company record for sales momentum (consecutive weeks of sales) by closing at least one deal every consecutive week for almost five months. In doing so, they broke a record that had stood for four years. Bruce is a serious person when it comes to his commitments, and he also has a fun side and witty humor that makes him a pleasure to work with day-to-day.
Jay Harbison
Bruce was instrumental in developing and formalizing the operations of a luxury travel reservations and service delivery platform for the destination club industry, when the industry was in its infancy. He is both detail and customer service oriented.
John Jordan
When prospects and clients worked with Bruce at BusinesSuites, they had confidence he would deliver on his promises. His commitment to customer service was evident in his center’s consistently outstanding client satisfaction survey scores. Bruce developed immensely as a salesperson and leader during his almost three year tenure with BusinesSuites. He took training and feedback seriously and honed his tour and communications techniques. As a result, Bruce and his team at our Uptown location set a new company record for sales momentum (consecutive weeks of sales) by closing at least one deal every consecutive week for almost five months. In doing so, they broke a record that had stood for four years. Bruce is a serious person when it comes to his commitments, and he also has a fun side and witty humor that makes him a pleasure to work with day-to-day.
Jay Harbison
Bruce was instrumental in developing and formalizing the operations of a luxury travel reservations and service delivery platform for the destination club industry, when the industry was in its infancy. He is both detail and customer service oriented.
John Jordan
When prospects and clients worked with Bruce at BusinesSuites, they had confidence he would deliver on his promises. His commitment to customer service was evident in his center’s consistently outstanding client satisfaction survey scores. Bruce developed immensely as a salesperson and leader during his almost three year tenure with BusinesSuites. He took training and feedback seriously and honed his tour and communications techniques. As a result, Bruce and his team at our Uptown location set a new company record for sales momentum (consecutive weeks of sales) by closing at least one deal every consecutive week for almost five months. In doing so, they broke a record that had stood for four years. Bruce is a serious person when it comes to his commitments, and he also has a fun side and witty humor that makes him a pleasure to work with day-to-day.
Jay Harbison
Bruce was instrumental in developing and formalizing the operations of a luxury travel reservations and service delivery platform for the destination club industry, when the industry was in its infancy. He is both detail and customer service oriented.
John Jordan
When prospects and clients worked with Bruce at BusinesSuites, they had confidence he would deliver on his promises. His commitment to customer service was evident in his center’s consistently outstanding client satisfaction survey scores. Bruce developed immensely as a salesperson and leader during his almost three year tenure with BusinesSuites. He took training and feedback seriously and honed his tour and communications techniques. As a result, Bruce and his team at our Uptown location set a new company record for sales momentum (consecutive weeks of sales) by closing at least one deal every consecutive week for almost five months. In doing so, they broke a record that had stood for four years. Bruce is a serious person when it comes to his commitments, and he also has a fun side and witty humor that makes him a pleasure to work with day-to-day.
Jay Harbison
Bruce was instrumental in developing and formalizing the operations of a luxury travel reservations and service delivery platform for the destination club industry, when the industry was in its infancy. He is both detail and customer service oriented.
Experience
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Mad Mobile
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United States
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Software Development
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100 - 200 Employee
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Senior Manager Customer Support
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Jan 2021 - Present
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CAKE Corporation
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Houston, TX
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Manager, Customer Support
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Nov 2015 - Dec 2020
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BusinesSuites
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United States
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Executive Offices
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1 - 100 Employee
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Center Manager
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Jun 2013 - Nov 2015
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CIBT
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United States
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Consumer Services
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500 - 600 Employee
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Director Operations
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Feb 2011 - Aug 2012
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Grand Sierra Resort
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United States
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Hospitality
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500 - 600 Employee
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Director Residences and Owner Services
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Sep 2006 - Jan 2011
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Tanner & Haley Destination Clubs
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Kansas City, Kansas
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Director Member Services
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2004 - 2006
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Seabourn Cruise Line
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United States
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Leisure, Travel & Tourism
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700 & Above Employee
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Manager Call Center Operation / QA / Training
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1998 - 2004
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Travisa Passport & Visa Service
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United States
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Travel Arrangements
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1 - 100 Employee
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Operations Manager
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1996 - 1998
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USAssist
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Washington, DC
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Operations Manager
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1989 - 1996
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Taj Hotels
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India
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Hospitality
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700 & Above Employee
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Hospitality Manager
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1984 - 1989
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Education
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1979 - 1983
Vassar College
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1975 - 1979
Aiglon College
Community
