Experience

Qualia

• United States
• Software Development
• 300 - 400 Employee

• Customer Success Manager

  • May 2023 - Present

• Customer Support Representative

  • Mar 2022 - Present

  Analyze and troubleshoot technical issues related to proprietary software to enable customer success, enhance customers’ use of the software and experience, and improve the overall functionality of the platform. Operate as the primary point of contact for Qualia users, serving as a liaison between customers and internal teams.Responsible for fielding inbound calls and emails, assisting in the resolution of technical issues, and providing training to enhance customers’ workflows and allow objectives to be achieved more easily.Cultivate an exceptional customer experience through active listening, enthusiastic curiosity, and technical fluency to boost satisfaction and drive retention.Top-performer in performance metrics as well as customer satisfaction scores.Customer Support MVP January 2023. Show less



The Photo Editor's Guide®

• United States
• E-Learning Providers
• 1 - 100 Employee

• Technical Support Assistant

  • Dec 2018 - Present

  Analyze and troubleshoot technical issues to drive customer acquisition and enhance customer’s use of the course platform, private support community, and experience. Implement processes to manage and grow memberships while delivering an exceptional customer experience. Drive brand positioning and awareness by designing and developing websites such as the photoeditorsguide.com, The Photo Editor’s Guide blog, course sales pages, lead capture pages, Kajabi courses, and marketing templates. Scaled course customers from 0 to 750+ in under five years by building and launching a first-of-its-kind online course for aspiring freelance photo editors. Provide technical support within the course community’s help/support requests as students learn and build technical skills, client management systems, and marketing strategies in the industry of freelance photo editing. Show less