Gary Weis, PMP, CSM

Senior Business System Analyst - DentaQuest-Sunlife Financial at ProSearch
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Charlotte, North Carolina, United States, US
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

5.0

/5.0
/ Based on 2 ratings
  • (2)
  • (0)
  • (0)
  • (0)
  • (0)

Filter reviews by:

Steve Belville

Gary made a tremendous contribution to our Enterprise Application Support Function. He quickly made sense of the acronyms and industry oriented application system in the Dental claims processing function. Gary not only has a great technical aptitude but also took the initiative to reach out to team members in solving issues beyond our department. Gary is comfortable in working with the technical team as well as the business the team. Gary will be an asset in whatever industry he decides to contribute. I would be happy to work with Gary any time in the future!

Justin Lawson

Gary was a great PM for our team helping us keep on track and organized throughout our various projects. He was also a pleasure to work with and brought a positive attitude to help brighten the day of our team.

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Programming Foundations: Fundamentals
    LinkedIn
    Nov, 2023
    - Oct, 2024
  • Business Analysis Foundations: Strategy Analysis
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Introduction to Linux
    LinkedIn
    Oct, 2023
    - Oct, 2024
  • Business Benefits Realization Foundations
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Career Essentials in Business Analysis by Microsoft and LinkedIn
    Microsoft
    Sep, 2023
    - Oct, 2024
  • Project Management Foundations: Requirements
    LinkedIn
    Sep, 2023
    - Oct, 2024
  • Agile Development Practices
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • Agile Requirements Foundations
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • CISA Cert Prep: 3 Information Technology Life Cycle for IS Auditors
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • Introduction to IT Architecture
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • Learning Data Analytics: 1 Foundations
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • Learning Jira Software
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • Managing Jira Projects: 1 Introduction
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • Planning and Releasing Software with Jira
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • Quick Start Guide to SQL
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • SQL Queries Made Easy
    LinkedIn
    Aug, 2023
    - Oct, 2024
  • Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
    LinkedIn
    Jan, 2022
    - Oct, 2024
  • Requirements Elicitation and Analysis
    LinkedIn
    Aug, 2021
    - Oct, 2024
  • Requirements Elicitation for Business Analysts: Interviews
    LinkedIn
    Aug, 2021
    - Oct, 2024
  • Agile Project Leadership
    LinkedIn
    May, 2021
    - Oct, 2024
  • Comparing Agile versus Waterfall Project Management
    LinkedIn
    May, 2021
    - Oct, 2024
  • Change Management Specialist (CMS)
    Management & Strategy Institute
    Mar, 2021
    - Oct, 2024
  • DevOps Foundations: Lean and Agile
    LinkedIn
    Feb, 2021
    - Oct, 2024
  • Fundamentals of Change Management
    Udemy
    Feb, 2021
    - Oct, 2024
  • Change Management Foundations
    LinkedIn
    Jan, 2021
    - Oct, 2024
  • Transitioning from Waterfall to Agile Project Management (2015)
    LinkedIn
    Jan, 2021
    - Oct, 2024
  • Learning Cloud Computing: Cloud Governance
    Lynda.com
    Jul, 2019
    - Oct, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Jan, 2018
    - Oct, 2024
  • Agile Scrum Master (CSM)
    Scrum Alliance
    Feb, 2014
    - Oct, 2024
  • Certified Defense Financial Manager - Acquisition (CDFM-A)
    American Society of Military Comptrollers (ASMC)
    Jan, 2010
    - Oct, 2024

Experience

  • ProSearch
    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Senior Business System Analyst - DentaQuest-Sunlife Financial
      • Mar 2023 - Aug 2023

      *Liaison between business units and system groups to facilitate the identification of process improvements within Microsoft Azure DevOps environment. *Planned and executed assigned requirement activities with Senior Technical Product Owner. *Documented or updated system procedures and guidelines related to systems support (Service-Now) for Dental Claims. *Collaborated with other IT disciplines (developers, business users) ensuring continuity between requirements design and… Show more *Liaison between business units and system groups to facilitate the identification of process improvements within Microsoft Azure DevOps environment. *Planned and executed assigned requirement activities with Senior Technical Product Owner. *Documented or updated system procedures and guidelines related to systems support (Service-Now) for Dental Claims. *Collaborated with other IT disciplines (developers, business users) ensuring continuity between requirements design and testing. *Demonstrated aptitude towards problem identification and resolution with dental claims using ERP system Winward. Show less *Liaison between business units and system groups to facilitate the identification of process improvements within Microsoft Azure DevOps environment. *Planned and executed assigned requirement activities with Senior Technical Product Owner. *Documented or updated system procedures and guidelines related to systems support (Service-Now) for Dental Claims. *Collaborated with other IT disciplines (developers, business users) ensuring continuity between requirements design and… Show more *Liaison between business units and system groups to facilitate the identification of process improvements within Microsoft Azure DevOps environment. *Planned and executed assigned requirement activities with Senior Technical Product Owner. *Documented or updated system procedures and guidelines related to systems support (Service-Now) for Dental Claims. *Collaborated with other IT disciplines (developers, business users) ensuring continuity between requirements design and testing. *Demonstrated aptitude towards problem identification and resolution with dental claims using ERP system Winward. Show less

  • ICONMA
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Business Analyst III - Duke Energy
      • Sep 2021 - Dec 2022

      •Analyzed functional and non-functional business requirements with clients to improve existing business systems. •Reviewed and analyzed information, forecasts, methods, schedule, systems, processes and procedures. •Applied technical and organizational skills to perform analyses, organize data and present information for the project manager to keep project on-time and within budget . •Collaborated with business support teams including Change Management, Business Process Management… Show more •Analyzed functional and non-functional business requirements with clients to improve existing business systems. •Reviewed and analyzed information, forecasts, methods, schedule, systems, processes and procedures. •Applied technical and organizational skills to perform analyses, organize data and present information for the project manager to keep project on-time and within budget . •Collaborated with business support teams including Change Management, Business Process Management, Training, Finance and PMO Governance. •Familiar and experienced with application development and technology deployment delivery. Show less •Analyzed functional and non-functional business requirements with clients to improve existing business systems. •Reviewed and analyzed information, forecasts, methods, schedule, systems, processes and procedures. •Applied technical and organizational skills to perform analyses, organize data and present information for the project manager to keep project on-time and within budget . •Collaborated with business support teams including Change Management, Business Process Management… Show more •Analyzed functional and non-functional business requirements with clients to improve existing business systems. •Reviewed and analyzed information, forecasts, methods, schedule, systems, processes and procedures. •Applied technical and organizational skills to perform analyses, organize data and present information for the project manager to keep project on-time and within budget . •Collaborated with business support teams including Change Management, Business Process Management, Training, Finance and PMO Governance. •Familiar and experienced with application development and technology deployment delivery. Show less

  • Dentsply Sirona
    • Medical Device
    • 700 & Above Employee
    • IT e-Commerce Business Project Manager
      • Oct 2019 - Dec 2020

      Provided strategic project management leadership for company’s e-commerce and digital marketing initiatives. Led project teams as Scrum Master through change management process, switching from Waterfall to Agile software development methodology. Completed projects using Scrum and Kanban methodologies. • Increased raw organic traffic to 292% on company e-commerce website by leading, managing, and completing the implementation of search engine optimization (SEO) functionality. •… Show more Provided strategic project management leadership for company’s e-commerce and digital marketing initiatives. Led project teams as Scrum Master through change management process, switching from Waterfall to Agile software development methodology. Completed projects using Scrum and Kanban methodologies. • Increased raw organic traffic to 292% on company e-commerce website by leading, managing, and completing the implementation of search engine optimization (SEO) functionality. • Resolved conflicts onsite and remotely with IT third-party vendors, Dentsply Sirona employees, and Digital Transformation (DT) team members, ensuring on-time completion of IT projects. • Provided Digital Transformation (DT) leadership and executive teams with bi-weekly project status report on various software projects. • Leveraged JIRA-Confluence Agile software to monitor, report, and track completion and progress of software development tasks, resulting in better collaboration between project teams and more timely resolution of issues. • Utilized IT platform artificial intelligence (AI) software tool, Dynatrace, to provide full technology stack monitoring, enabling IT and offshore support team to discover and correct issues proactively prior to negative customer impact. Show less Provided strategic project management leadership for company’s e-commerce and digital marketing initiatives. Led project teams as Scrum Master through change management process, switching from Waterfall to Agile software development methodology. Completed projects using Scrum and Kanban methodologies. • Increased raw organic traffic to 292% on company e-commerce website by leading, managing, and completing the implementation of search engine optimization (SEO) functionality. •… Show more Provided strategic project management leadership for company’s e-commerce and digital marketing initiatives. Led project teams as Scrum Master through change management process, switching from Waterfall to Agile software development methodology. Completed projects using Scrum and Kanban methodologies. • Increased raw organic traffic to 292% on company e-commerce website by leading, managing, and completing the implementation of search engine optimization (SEO) functionality. • Resolved conflicts onsite and remotely with IT third-party vendors, Dentsply Sirona employees, and Digital Transformation (DT) team members, ensuring on-time completion of IT projects. • Provided Digital Transformation (DT) leadership and executive teams with bi-weekly project status report on various software projects. • Leveraged JIRA-Confluence Agile software to monitor, report, and track completion and progress of software development tasks, resulting in better collaboration between project teams and more timely resolution of issues. • Utilized IT platform artificial intelligence (AI) software tool, Dynatrace, to provide full technology stack monitoring, enabling IT and offshore support team to discover and correct issues proactively prior to negative customer impact. Show less

  • City of Charlotte
    • Charlotte, NC
    • IT Business Project Manager / Supervisor - Charlotte Water (IT Department)
      • Jan 2018 - Oct 2019

      Managed information technology (IT) projects for Charlotte Water, with focus on increasing efficiencies by automating business processes, data analysis, and reporting. Provided hardware and software operations support daily for 900+ customer employees across Mecklenburg County, NC. Gathered business requirements and provided IT solutions to water and wastewater plant operators and utility managers. • Led team and managed commercial off-the-shelf (COTS) software implementation projects at… Show more Managed information technology (IT) projects for Charlotte Water, with focus on increasing efficiencies by automating business processes, data analysis, and reporting. Provided hardware and software operations support daily for 900+ customer employees across Mecklenburg County, NC. Gathered business requirements and provided IT solutions to water and wastewater plant operators and utility managers. • Led team and managed commercial off-the-shelf (COTS) software implementation projects at City of Charlotte water treatment plants, increasing employee output by 30% through automation of manual tasks. This involved total software development life-cycle (SDLC) from project charter to project closure. • Directed and completed installation of water laboratory wireless temperature monitors for water sample incubators and coolers, resulting in automated monitoring, improved efficiency, and auto-alarm to lab analysts’ phones using wireless radio frequencies. • Delivered software support, training, and documentation for Charlotte Water COTS and customer relationship management systems (CRMS) after implementation. • Collaborated with IT vendors, Charlotte Water employees, and City Project Management Office (PMO), procuring, implementing, managing, and completing IT projects. • Managed 2 senior business analysts on IT projects to work cross-functionality and complete IT projects between different departments within budget and scope. • Provided City PMO Office weekly project status reports and updates on implementation of software IT projects. • Participated in and implemented City of Charlotte Innovation and Technology (IT) Group Microsoft Office 365 and Windows 10 Operating System upgrades at laboratory and wastewater treatment plants. Show less Managed information technology (IT) projects for Charlotte Water, with focus on increasing efficiencies by automating business processes, data analysis, and reporting. Provided hardware and software operations support daily for 900+ customer employees across Mecklenburg County, NC. Gathered business requirements and provided IT solutions to water and wastewater plant operators and utility managers. • Led team and managed commercial off-the-shelf (COTS) software implementation projects at… Show more Managed information technology (IT) projects for Charlotte Water, with focus on increasing efficiencies by automating business processes, data analysis, and reporting. Provided hardware and software operations support daily for 900+ customer employees across Mecklenburg County, NC. Gathered business requirements and provided IT solutions to water and wastewater plant operators and utility managers. • Led team and managed commercial off-the-shelf (COTS) software implementation projects at City of Charlotte water treatment plants, increasing employee output by 30% through automation of manual tasks. This involved total software development life-cycle (SDLC) from project charter to project closure. • Directed and completed installation of water laboratory wireless temperature monitors for water sample incubators and coolers, resulting in automated monitoring, improved efficiency, and auto-alarm to lab analysts’ phones using wireless radio frequencies. • Delivered software support, training, and documentation for Charlotte Water COTS and customer relationship management systems (CRMS) after implementation. • Collaborated with IT vendors, Charlotte Water employees, and City Project Management Office (PMO), procuring, implementing, managing, and completing IT projects. • Managed 2 senior business analysts on IT projects to work cross-functionality and complete IT projects between different departments within budget and scope. • Provided City PMO Office weekly project status reports and updates on implementation of software IT projects. • Participated in and implemented City of Charlotte Innovation and Technology (IT) Group Microsoft Office 365 and Windows 10 Operating System upgrades at laboratory and wastewater treatment plants. Show less

  • Principal Solutions Consulting
    • Software Development
    • 1 - 100 Employee
    • IT Business Analyst (Contract Worker) - City of Charlotte (Innovation & Technology)
      • Jun 2017 - Dec 2017

      IT Business Analyst Lead integrating the City’s new Financial System of Record ‘Tyler Munis’ with the City’s Aviation department construction Project Management software e-Builder. The City of Charlotte construction expansion project is valued at $2.6 billion dollars. • Served as business and IT liaison between City of Charlotte IT and City Aviation Department stakeholders on software integration projects. Integrated 3 separate systems by creating automated data interfaces, which allowed… Show more IT Business Analyst Lead integrating the City’s new Financial System of Record ‘Tyler Munis’ with the City’s Aviation department construction Project Management software e-Builder. The City of Charlotte construction expansion project is valued at $2.6 billion dollars. • Served as business and IT liaison between City of Charlotte IT and City Aviation Department stakeholders on software integration projects. Integrated 3 separate systems by creating automated data interfaces, which allowed each department to review information each morning. • Developed and documented ‘as-is’ and ‘to-be’ financial process flows (AP, contracts, purchase orders) that drove system integration configuration, design, documentation, testing, and training materials. • Reduced QA re-testing 20% by resolving issues, planning work strategies, prioritizing multiple tasks, and participating in testing of all 3 applications and quality assurance (QA) activities. • Designed user-end reports and maintained documentation in Microsoft SharePoint site for compliance purposes and user training sessions. • Documented requirements, tested application results, and executed defect tracking and development within Hewlett-Packard Application Life-cycle Management System, leading to 15% increase in IT Department employees efficiently working in ALM system. Show less IT Business Analyst Lead integrating the City’s new Financial System of Record ‘Tyler Munis’ with the City’s Aviation department construction Project Management software e-Builder. The City of Charlotte construction expansion project is valued at $2.6 billion dollars. • Served as business and IT liaison between City of Charlotte IT and City Aviation Department stakeholders on software integration projects. Integrated 3 separate systems by creating automated data interfaces, which allowed… Show more IT Business Analyst Lead integrating the City’s new Financial System of Record ‘Tyler Munis’ with the City’s Aviation department construction Project Management software e-Builder. The City of Charlotte construction expansion project is valued at $2.6 billion dollars. • Served as business and IT liaison between City of Charlotte IT and City Aviation Department stakeholders on software integration projects. Integrated 3 separate systems by creating automated data interfaces, which allowed each department to review information each morning. • Developed and documented ‘as-is’ and ‘to-be’ financial process flows (AP, contracts, purchase orders) that drove system integration configuration, design, documentation, testing, and training materials. • Reduced QA re-testing 20% by resolving issues, planning work strategies, prioritizing multiple tasks, and participating in testing of all 3 applications and quality assurance (QA) activities. • Designed user-end reports and maintained documentation in Microsoft SharePoint site for compliance purposes and user training sessions. • Documented requirements, tested application results, and executed defect tracking and development within Hewlett-Packard Application Life-cycle Management System, leading to 15% increase in IT Department employees efficiently working in ALM system. Show less

  • Insight Global
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • IT Business Analyst (Contract Worker) - United Healthcare Military & Veterans - TRICARE
      • Nov 2015 - Jun 2017

      Tested and implemented a new IT software solution to assist United Healthcare web-portal users in order to comply with Federal TRICARE and HIPAA regulations. Major Responsibilities / Duties: • Planned and implemented of Optum Provisioning Single Sign-On (SSO) cloud functionality as the lead business analyst to the Military & Veterans (M&V) Web Portal. This was for healthcare providers that have current TRICARE contracts as well as Military Active-Duty and Retired members eligible… Show more Tested and implemented a new IT software solution to assist United Healthcare web-portal users in order to comply with Federal TRICARE and HIPAA regulations. Major Responsibilities / Duties: • Planned and implemented of Optum Provisioning Single Sign-On (SSO) cloud functionality as the lead business analyst to the Military & Veterans (M&V) Web Portal. This was for healthcare providers that have current TRICARE contracts as well as Military Active-Duty and Retired members eligible for self-service benefits. Over 85,000+ users to date. • Consulted with UHC training divisions and business departments to identify service and information needs delivered through the portal. • Delivered Optum Provisioning and UHC portal training material and online demonstrations via web-ex. • Conducted User Acceptance Testing (UAT), which identified defects and regression testing in Optum Provisioning to ensure compliance with business requirements. • Managed and built content of the Portal to ensure adherence to security and guidelines while meeting the needs of clients. • Coordinated and led business solution processes for healthcare provider registration using Optum Provisioning software. • Created and executed project work plans and revised as appropriate to meet changing needs and requirements using Hewlett Packard Application Life-Cycle Management (ALM) software. • Identified and reviewed deliverables required by clients and communicated the information to project team. • Drafted and recommended policies and procedures to minimize UHC M&V team exposure and audit risk on projects. • Communicated relevant project information to superiors and external vendors (Optum) as needed. • Resolved technical software issues with call center staff as software subject matter expert (SME) issues in a timely fashion. • Communicated difficult and/or sensitive information tactfully, as a contractor, to client management team. Show less Tested and implemented a new IT software solution to assist United Healthcare web-portal users in order to comply with Federal TRICARE and HIPAA regulations. Major Responsibilities / Duties: • Planned and implemented of Optum Provisioning Single Sign-On (SSO) cloud functionality as the lead business analyst to the Military & Veterans (M&V) Web Portal. This was for healthcare providers that have current TRICARE contracts as well as Military Active-Duty and Retired members eligible… Show more Tested and implemented a new IT software solution to assist United Healthcare web-portal users in order to comply with Federal TRICARE and HIPAA regulations. Major Responsibilities / Duties: • Planned and implemented of Optum Provisioning Single Sign-On (SSO) cloud functionality as the lead business analyst to the Military & Veterans (M&V) Web Portal. This was for healthcare providers that have current TRICARE contracts as well as Military Active-Duty and Retired members eligible for self-service benefits. Over 85,000+ users to date. • Consulted with UHC training divisions and business departments to identify service and information needs delivered through the portal. • Delivered Optum Provisioning and UHC portal training material and online demonstrations via web-ex. • Conducted User Acceptance Testing (UAT), which identified defects and regression testing in Optum Provisioning to ensure compliance with business requirements. • Managed and built content of the Portal to ensure adherence to security and guidelines while meeting the needs of clients. • Coordinated and led business solution processes for healthcare provider registration using Optum Provisioning software. • Created and executed project work plans and revised as appropriate to meet changing needs and requirements using Hewlett Packard Application Life-Cycle Management (ALM) software. • Identified and reviewed deliverables required by clients and communicated the information to project team. • Drafted and recommended policies and procedures to minimize UHC M&V team exposure and audit risk on projects. • Communicated relevant project information to superiors and external vendors (Optum) as needed. • Resolved technical software issues with call center staff as software subject matter expert (SME) issues in a timely fashion. • Communicated difficult and/or sensitive information tactfully, as a contractor, to client management team. Show less

  • Sempera Consulting
    • Maximus Healthcare Consulting - Denver, CO
    • Senior Business Analyst (Contract Worker) - System Analysis & Design
      • Jun 2015 - Nov 2015

      Analyzed state government healthcare business and system processes to improve and develop a new IT software solution to assist the State of Georgia comply with the Federal Affordable Care Act (ACA) of 2010. Major Responsibilities / Duties: • Provided analysis and support for development of new Integrated Eligibility System (IES) for the State of Georgia Children's Health Insurance Plan (S-CHIP) under the Department of Community Health (DCH). • Created business requirement… Show more Analyzed state government healthcare business and system processes to improve and develop a new IT software solution to assist the State of Georgia comply with the Federal Affordable Care Act (ACA) of 2010. Major Responsibilities / Duties: • Provided analysis and support for development of new Integrated Eligibility System (IES) for the State of Georgia Children's Health Insurance Plan (S-CHIP) under the Department of Community Health (DCH). • Created business requirement artifacts, 'as-is' and 'to-be' implemented business and system processes, collaborated and validated system requirements with business system owners and MAXIMUS subject matter experts (SMEs). • Created deliverable documents in collaboration with prime contractor Deloitte Consulting for submission and approval to the State of Georgia Technical Authority (GTA). • Worked in collaboration with State of Georgia subject matter experts to understand current state healthcare programs, systems and regulations. • Reviewed and provided feedback on future software system requirements and system design artifacts. • Supported planning and execution of user acceptance testing (UAT) on delivered software solutions. • Provided system testing on current legacy healthcare integrated software solution matching and documenting gaps against the future State Integrated Eligibility System (IES) solution. Show less Analyzed state government healthcare business and system processes to improve and develop a new IT software solution to assist the State of Georgia comply with the Federal Affordable Care Act (ACA) of 2010. Major Responsibilities / Duties: • Provided analysis and support for development of new Integrated Eligibility System (IES) for the State of Georgia Children's Health Insurance Plan (S-CHIP) under the Department of Community Health (DCH). • Created business requirement… Show more Analyzed state government healthcare business and system processes to improve and develop a new IT software solution to assist the State of Georgia comply with the Federal Affordable Care Act (ACA) of 2010. Major Responsibilities / Duties: • Provided analysis and support for development of new Integrated Eligibility System (IES) for the State of Georgia Children's Health Insurance Plan (S-CHIP) under the Department of Community Health (DCH). • Created business requirement artifacts, 'as-is' and 'to-be' implemented business and system processes, collaborated and validated system requirements with business system owners and MAXIMUS subject matter experts (SMEs). • Created deliverable documents in collaboration with prime contractor Deloitte Consulting for submission and approval to the State of Georgia Technical Authority (GTA). • Worked in collaboration with State of Georgia subject matter experts to understand current state healthcare programs, systems and regulations. • Reviewed and provided feedback on future software system requirements and system design artifacts. • Supported planning and execution of user acceptance testing (UAT) on delivered software solutions. • Provided system testing on current legacy healthcare integrated software solution matching and documenting gaps against the future State Integrated Eligibility System (IES) solution. Show less

  • TrueBridge Resources, A North Highland Company
    • Kaiser Permanente - Greenwood Village, CO
    • Solutions Consultant / Business Analyst (Contract Worker) - Member Payment Solutions (MPS)
      • Oct 2014 - Jun 2015

      Solutions Consultant within the National Payment Solution office working in collaboration with business partners to define and/or develop standard IT solutions across the Kaiser Permanente Services and Membership business. Aligned business and technology solutions to business opportunities within KP to improve service levels, contain costs, decrease business cycle times, and enhance IT compliance and business standards. Major Responsibilities / Duties: • Facilitated and supported… Show more Solutions Consultant within the National Payment Solution office working in collaboration with business partners to define and/or develop standard IT solutions across the Kaiser Permanente Services and Membership business. Aligned business and technology solutions to business opportunities within KP to improve service levels, contain costs, decrease business cycle times, and enhance IT compliance and business standards. Major Responsibilities / Duties: • Facilitated and supported the analysis of current Kaiser Permanente credit card payment processes ($2-3 billion per year) and IT system Point-of-Sale (POS) application integration requirements. • Prepared 'as-is' and 'to-be' member payment process requirement documentation to communicate and validate with business system owners per region. • Documented IT and business requirements into system for ease of team use, consolidation and collaboration. • Consulting liaison between KP business clients and National IT staff ensuring alignment between IT delivery and compliance with Kaiser Permanente National System Strategy and IT architectural standard methodologies. • Ensured new system 'Point of Sale' (POS) architecture has a mitigation path from current to future state. This will reduce the PCI (Payment Card Industry) compliance audit costs in the millions. • Worked with third-party POS vendors to ensure software applications are PCI Industry compliant. • Participated with IT project managers in ongoing project POS evaluation and software development to reduce data breaches implementing Euro MasterCard Visa encryption and tokenization technology. • KP SDLC (Software Development Life Cycle) Super User Show less Solutions Consultant within the National Payment Solution office working in collaboration with business partners to define and/or develop standard IT solutions across the Kaiser Permanente Services and Membership business. Aligned business and technology solutions to business opportunities within KP to improve service levels, contain costs, decrease business cycle times, and enhance IT compliance and business standards. Major Responsibilities / Duties: • Facilitated and supported… Show more Solutions Consultant within the National Payment Solution office working in collaboration with business partners to define and/or develop standard IT solutions across the Kaiser Permanente Services and Membership business. Aligned business and technology solutions to business opportunities within KP to improve service levels, contain costs, decrease business cycle times, and enhance IT compliance and business standards. Major Responsibilities / Duties: • Facilitated and supported the analysis of current Kaiser Permanente credit card payment processes ($2-3 billion per year) and IT system Point-of-Sale (POS) application integration requirements. • Prepared 'as-is' and 'to-be' member payment process requirement documentation to communicate and validate with business system owners per region. • Documented IT and business requirements into system for ease of team use, consolidation and collaboration. • Consulting liaison between KP business clients and National IT staff ensuring alignment between IT delivery and compliance with Kaiser Permanente National System Strategy and IT architectural standard methodologies. • Ensured new system 'Point of Sale' (POS) architecture has a mitigation path from current to future state. This will reduce the PCI (Payment Card Industry) compliance audit costs in the millions. • Worked with third-party POS vendors to ensure software applications are PCI Industry compliant. • Participated with IT project managers in ongoing project POS evaluation and software development to reduce data breaches implementing Euro MasterCard Visa encryption and tokenization technology. • KP SDLC (Software Development Life Cycle) Super User Show less

Education

  • Golden Gate University
    Master of Science (M.S.), Human Resources Management
  • Indiana University of Pennsylvania
    Bachelor of Science - BS, Vocational Rehabilitation Counseling/Counselor
    1987 - 1991
  • Community College of the Air Force (CCAF)
    A.S., Financial Management

Community

You need to have a working account to view this content. Click here to join now