Experience

MTV Oy

• Finland
• Broadcast Media Production and Distribution
• 200 - 300 Employee

• Head of Customer & Loyalty

  • Mar 2023 - Present

  Helsinki, Uusimaa, Finland Leading the unit responsible for customer & loyalty experience and customer service at MTV.



Stockmann

• Finland
• Retail
• 700 & Above Employee

• Chief Customer Experience Officer

  • Mar 2022 - Jan 2023

  Helsinki, Uusimaa, Finland Leading and ramping up new Customer Experience and Insight unit in Finland and Baltics: working to strenghten customer centricity at Stockmann and to ensure seamless, high-quality customer experience across the whole customer journey. Responsible also for Stockmann customer loyalty, customer data & customer relationship as well as Stockmann customer service. Interim contract.



Frankly Partners

• Finland
• Business Consulting and Services
• 1 - 100 Employee

• Chief Operating Officer (COO), Strategist, Partner

  • Jan 2019 - Mar 2022

  Helsinki Area, Finland frankly is a customer insight and business development agency that turns brands and businesses customer centric. frankly is part of hasan & co together with hasan & partners, hasan design & Perfect Fools. www.franklypartners.fi



Trainers' House

• Finland
• Professional Training and Coaching
• 100 - 200 Employee

• Director, CX & People, Senior Transformation Consultant

  • Aug 2017 - Jan 2019

  Trainers’ House Plc is a publicly listed change management & strategy implementation company.

• Director, People & Senior Transformation Consultant

  • Oct 2015 - Jan 2019

• Sales Group Director & Senior Consultant

  • Sep 2013 - Aug 2016

  Espoo, Finland

• Sales Team leader & Consultant

  • Oct 2004 - Sep 2013

  Espoo, Finland During these years also: - Head of Training business in Germany (Located: Düsseldorf) - Product manager for 3 different executive leadership programmes



Trainers' House

• Finland
• Professional Training and Coaching
• 100 - 200 Employee

• Project Manager

  • 2001 - 2004

  Finland



Bosch

• Germany
• Software Development
• 700 & Above Employee

• Area management assistant for Northern and Eastern Europe, Power Tools Division

  • Aug 2000 - Jun 2001

  Stuttgart Area, Germany