Experience

Sand Technologies

• Business Consulting and Services
• 1 - 100 Employee

• Senior Director of Staffing Operations

  • May 2023 - 8 months

  Nairobi, Kenya



African Leadership Group

• Education Administration Programs
• 1 - 100 Employee

• Senior Director of Global Community Operations (ALX & The Room)

  • Apr 2022 - Apr 2023

  Nairobi, Kenya - Launched and manage the ALX Alumni community “The Fellowship”, onboarding 40,000 + graduates - Set up all virtual experiences, including an online Portal to host all alumni activites - Coordinate, collect and analyze engagement and satisfaction data to improve experiences - Support our 8 City Hubs across Africa to create sound operations to support the alumni community - Created and kicked-off first ever Loyalty Points programme to increase engagement through gamification -… Show more - Launched and manage the ALX Alumni community “The Fellowship”, onboarding 40,000 + graduates - Set up all virtual experiences, including an online Portal to host all alumni activites - Coordinate, collect and analyze engagement and satisfaction data to improve experiences - Support our 8 City Hubs across Africa to create sound operations to support the alumni community - Created and kicked-off first ever Loyalty Points programme to increase engagement through gamification - Utilize data and experiences to pilot new products and initiatives across the organization

• Global Director of Member Experience + Interim Membership Director - Nairobi (The Room)

  • Sep 2021 - Mar 2022

  Nairobi, Kenya - Launched holistic business processes and operations as a founding member of the organization - Collaborated with founder & executive leadership team on setting strategy and vision - Project managed integral business decisions - including the launch of our website (theroom.com), implementation of our exclusive member portal and integration of our global payments portal - Collaborated cross-functionally - creating links across our foundation to ensure synergy alignment - Lead… Show more - Launched holistic business processes and operations as a founding member of the organization - Collaborated with founder & executive leadership team on setting strategy and vision - Project managed integral business decisions - including the launch of our website (theroom.com), implementation of our exclusive member portal and integration of our global payments portal - Collaborated cross-functionally - creating links across our foundation to ensure synergy alignment - Lead revenue tracking and payment experience across the organization, having launched our payment gateways and processes from inception - Managed customer service machine and team, through implementing Zendesk for the organization, tracking CSAT metrics and ensuring timely and high quality interactions

• Director of Membership Strategy & Operations (The Room)

  • Jan 2020 - Aug 2021



charity: water

• United States
• Non-profit Organization Management
• 200 - 300 Employee

• Senior Revenue Operations Manager

  • Apr 2016 - Aug 2018

  New York, NY - Managed a team to execute all revenue operations and analytics for $25MM annually - Project managed and carried out annual gala from 2014-2017 - most recently at the Metropolitan Museum of Art for 400 guests, raising $4.6MM - Worked directly with founder and CEO to ensure proper management of $10MM+ fundraising portfolio, strategy and best use of travel/events schedule - Supported the VP of Development in creating annual revenue, communications and event strategies to raise $25MM… Show more - Managed a team to execute all revenue operations and analytics for $25MM annually - Project managed and carried out annual gala from 2014-2017 - most recently at the Metropolitan Museum of Art for 400 guests, raising $4.6MM - Worked directly with founder and CEO to ensure proper management of $10MM+ fundraising portfolio, strategy and best use of travel/events schedule - Supported the VP of Development in creating annual revenue, communications and event strategies to raise $25MM annually - Established vital, core team processes, including a Major Donor Pipeline and Projection management tools providing yearly projections within 10% accuracy - Led team-wide weekly meetings and presented team revenue analytics at staff-wide biannual meetings - Established revenue operations and new business processes for charity: water’s first market expansion - charity: water UK - Completed event production for 20+ major donor fundraising and stewardship events in the US and UK - Promoted from Revenue Operations Manager to Senior Revenue Operations Manager in January 2018

• Senior Key Relationships (Development) Associate

  • Mar 2015 - Mar 2016

  New York, NY -Continued responsibilities below -Managed a team -Oversaw the tracking of the Development Team's fundraising and goals -Project managed the execution of the annual gala (charity: ball), specializing in overseeing the team's fundraising strategy and guest experience

• Stewardship (Development) Associate

  • Feb 2013 - Feb 2015

  - Raised $500,000 annually from major donors (gift sizes ranging $5,000-20,000) - Coordinated creation and distribution of donor reporting promise to approximately 500 major donors annually - Updated and oversaw donor data entry into organization’s CRM - pulled reports and reconciled donor information - Oversaw and executed major donor research process to support team and grow donor portfolio 20% year over year - Supervised a dashboard of major donors and prospects regionally around… Show more - Raised $500,000 annually from major donors (gift sizes ranging $5,000-20,000) - Coordinated creation and distribution of donor reporting promise to approximately 500 major donors annually - Updated and oversaw donor data entry into organization’s CRM - pulled reports and reconciled donor information - Oversaw and executed major donor research process to support team and grow donor portfolio 20% year over year - Supervised a dashboard of major donors and prospects regionally around the US and globe for organization’s Founder & CEO - Assisted in proposal creation and grant writing for Founder, VP and other team leaders

• Development Assistant

  • Oct 2012 - Jan 2013

  New York, NY -Oversaw customer service inquiries regarding Tax Receipts and manage inquiries regarding Monthly Giving on Zendesk -Managed the manual and labor intensive aspects of reporting the progress, location and details of offline donors' water projects -Researched current and potential donors, foundations and supporters -Managed a dashboard of major donors and prospects regionally around the US and world

• Development Intern

  • May 2012 - Sep 2012

  New York, NY - Managed customer service inquiries regarding Tax Receipts on Zendesk - Researched current and potential donors, foundations and supporters - Maintained donor database (CRM), NetSuite



MS Cure Fund, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Development & Events Coordinator

  • Oct 2011 - May 2012

  Greater Boston Area - Wrote grants equalling $5,000-$20,000 to produce educational, informative and fundraising events - Conducted research directly with Founder on new fundraising and partnership opportunities - Produced events ranging from 20-100 people in size to boost awareness and improve education for MS patients and caregivers about healthcare options and opportunities



Alzheimer's Association, New York City Chapter

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Development & Events Intern

  • Jun 2011 - Sep 2011

  Greater New York City Area - Fostered team formation for NYC "The Walk to End Alzheimer's" via cold calls and outreach visits to increase event participation and impact - Gained in-kind donations of food, drinks and activities for the “Walk to End Alzheimer’s” - Created marketing material and conducted outreach campaign to increase involvement and awareness by local college students -Conducted research to network and build relationships with potential donors and participants



Alzheimer's Association, Massachusetts/New Hampshire Chapter

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Development Intern

  • Jan 2011 - May 2011

  Greater Boston Area - Worked on community outreach, bringing information about Alzheimer's disease to New England towns in order to get participants excited about cause - Created a plan of action to increase high school students’ involvement in event and cause - Input and cleaned up data for organization's CRM