odhiambo jeff

Systems Engineer at Computech Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Kenya, KE
Languages
  • English Native or bilingual proficiency
  • Swahili Professional working proficiency

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Credentials

  • Bullet Proof Manager
    Crestcom International, LLC
    Aug, 2010
    - Nov, 2024
  • MCP-AD
    Microsoft
    Sep, 2009
    - Nov, 2024
  • MCTP
    Microsoft
    Aug, 2009
    - Nov, 2024
  • ITILv3
    EXIN
    Jul, 2009
    - Nov, 2024
  • VCP5-DCV
    VMware
    Nov, 2014
    - Nov, 2024

Experience

  • Computech Limited
    • Kenya
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Systems Engineer
      • Jul 2010 - Present

      •Providing technical and strategic vision to UNON ICTS about ITCS products and advice management on areas of improvement •Servers Software installation and configuration which include VMware, ESX, Windows 2008 R2 •Troubleshooting user problems relating to Operating System issues •Virtualizing data center and adminstrering virtual machines •Understanding customer needs and acting as an advisor on the matters. •Working with client ICT department to identify staff training requirement on ICT systems •Achieving certification in specific products as determined by the pre sales and Technical Support Engineer based on supplier and channel requirements Show less

  • Kenya Airways
    • Airlines and Aviation
    • 700 & Above Employee
    • IT Suport Team Leader
      • Aug 2008 - Jul 2010

      Provided leadership to IT support staffParticipated in the negotiation, define and regularly track agreed levels of IS Services with internal service providers (e.g. IS Comms & Networks, Systems Operations, IS Development.Technical liaison person with all business partners, vendors Participated in the creation and maintenance of a comprehensive Catalogue for all IS Services provided by the IS department in KQ in order to be clear on the IS Services providedCoordinated and implemented of scheduled projects/changesWorked with client ICT department to develop a training program for support engineers on supported business applicationsConducted regular test on redundant systems to ensure availability Show less

    • Systems Support Engineer
      • Mar 2006 - Aug 2008

      Providing user IT support to users on software and hardware related issues both on phone and on site while meeting 1 hour break/fix service level agreement.Deploying new machines to end users and preparing them for end use, using imaging software to load a standard corporate image. Manage global and regional projects implemented locally, Business continuity, data integrity, and network availability.Administering WAN/LAN and wireless LAN to optimize connectivity. Increased system stability and user productivity by replacing dummy LAN infrastructure with WAN network and installing other new technologies to maintain competitive edge.Ensuring business continuity through backups, fallback infrastructure and standby equipment.Keeping inventory of IT equipment and preparing regular report for the management. Liaising with service providers to ensure the Applications and the infrastructure provided are up and running.Supporting business applications and advising the application venders and the management on problem areas.Training users on efficient utilization of IT resources. Show less

Education

  • The Technical University of Kenya
    Diploma In Computer Studies, Computer Studies
    1999 - 2001

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