Experience

Centercode

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Marketing Program Manager

  • Oct 2022 - Present

  Strategic Planning, Program Development and Management, Content Creation and Management, Stakeholder Engagement, Analytics and Reporting, Leadership Support, Digital Marketing, Compliance and Branding.

• Product Director

  • Jan 2020 - Present

  Laguna Hills, CA

• Sr. Director of Services

  • Jan 2018 - Jan 2020

  Laguna Hills, CA - Managed all service delivery teams within Centercode (Managed Programs, Community Panel/Betabound, Customer Success Management/SaaS Support) - Set team-wide service delivery goals that supported the organization's larger objectives and developed key strategies to ensure their successful completion - Established, monitored, and reported on ongoing KPIs to measure team effectiveness and customer satisfaction - Managed and coached individual team directors to effectively build and… Show more - Managed all service delivery teams within Centercode (Managed Programs, Community Panel/Betabound, Customer Success Management/SaaS Support) - Set team-wide service delivery goals that supported the organization's larger objectives and developed key strategies to ensure their successful completion - Established, monitored, and reported on ongoing KPIs to measure team effectiveness and customer satisfaction - Managed and coached individual team directors to effectively build and manage their teams - Assisted in the development of new products and services to delight Centercode customers

• Director of Managed Services

  • Aug 2015 - Jan 2018

  Laguna Hills, CA - Managed team of 12+ dedicated to running customer testing programs for Fortune 500 companies - Trained and coached team members to deliver high quality, high value customer tests - Interfaced directly with CEO regarding business and personnel strategy - Set and delivered on ambitious team goals to drive the team and organization forward

• Beta Test Manager

  • Sep 2013 - Aug 2015

  Laguna Hills, CA - Developed in-depth plans for clients looking to run real-world product tests - Managed multiple product testing projects simultaneously for high-profile clients - Interacted daily with clients to ensure expectations were being met - Assisted in revamping our service delivery standards and generating increased value for our clients



Young's Market Company

• United States
• Beverage Manufacturing
• 700 & Above Employee

• Sales Representative

  • Jan 2011 - Sep 2013

  - Built and nurtured professional sales relationships with store management personnel - Increased sales dollar volume by 10% regularly in my new territory from November 2012-August 2013 - Created personal and company oriented sales goals to grow Young’s Market Company business - Proposed store specific, goal oriented displays of Young’s Market Company products to store decision makers with high success rate - Trained several sales representatives in the field as a District… Show more - Built and nurtured professional sales relationships with store management personnel - Increased sales dollar volume by 10% regularly in my new territory from November 2012-August 2013 - Created personal and company oriented sales goals to grow Young’s Market Company business - Proposed store specific, goal oriented displays of Young’s Market Company products to store decision makers with high success rate - Trained several sales representatives in the field as a District Trainer - Organized and coordinated impromptu supplier audits on a regular basis

• Product Handler

  • Sep 2010 - Jan 2011

  Assisted BevMo and Total Wine and More to merchandise our products



Borders

• Retail
• 700 & Above Employee

• Seattle's Best Cafe Manager

  • Jun 2008 - Mar 2010

  - Prepared and analyzed sales reports, inventory reports, and shrink reports for the Café - Trained and managed six to eight employees on a regular basis - Placed orders for food, beverage, and paper goods - Created sales and shrink goals and tracking methods for those goals - Effectively merchandised food, coffee, and other products on the sales floor - Consistently provided exceptional customer service while working the coffee bar