Sheena Preston

Litigation Support Manager at Clarity Workplace Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU
Skills

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Credentials

  • ASIST Suicide Prevention
    -
  • OSCI – OSINT – Skip Tracing & Cyber Investigations Course
    ThinkEdu

Experience

  • Clarity Workplace Solutions
    • Australia
    • Security and Investigations
    • 1 - 100 Employee
    • Litigation Support Manager
      • Mar 2013 - Present

      - Managing and instructing surveillance investigators - Conduct online and social media investigations- Implementing and administering the clients’ file management, invoicing, record keeping and reporting requirements- Conducting circumstance investigations, statement taking and interviewing- Coordinating the workflow, allocation of work to factual and surveillance investigators- Maintaining and developing strong client relationships through the case management process that requires a combination of verbal and email updates to clients throughout the investigation process

  • IAG
    • Australia
    • Insurance
    • 700 & Above Employee
    • Customer Relationship Consultant
      • Sep 2011 - Dec 2012

      -Providing exceptional customer service and building relationships with customers and clients-Full file management of a portfolio of high valued property claims, arising from the Canterbury Earthquakes of 2010/11.- Settling house claims, some in excess of $600,000. Including properties being purchased by the Crown (red zone) and management of files for customers electing to rebuild their homes. -Providing exceptional customer service and building relationships with customers and clients-Full file management of a portfolio of high valued property claims, arising from the Canterbury Earthquakes of 2010/11.- Settling house claims, some in excess of $600,000. Including properties being purchased by the Crown (red zone) and management of files for customers electing to rebuild their homes.

  • Tower Insurance
    • New Zealand
    • Insurance
    • 700 & Above Employee
    • Customer Services Officer
      • Jun 2009 - Sep 2011

      -General insurance claims-Rural insurance claims (including income protection and liability)-Travel insurance claims-New Business and policy endorsements-Underwriting-Customer Service-Credit Control -General insurance claims-Rural insurance claims (including income protection and liability)-Travel insurance claims-New Business and policy endorsements-Underwriting-Customer Service-Credit Control

Education

  • ASSI
    Certificate III in Investigative Services
    2012 - 2013
  • Burnside High School
    2002 - 2006

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