Denise Perna
Employment Counselor Specialist at New Hampshire Department of Health and Human Services- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Spanish Professional working proficiency
Topline Score
Bio
Credentials
-
Crisis Prevention Institute Certified
Crisis Prevention Institute
Experience
-
New Hampshire Department of Health and Human Services
-
Government Administration
-
300 - 400 Employee
-
Employment Counselor Specialist
-
Oct 2018 - Present
An Employment Counselor Specialist manages a caseload of individuals on state assistance. Individuals who research and connect with employment providers utilizing various levels of engagement and guidance.
-
-
-
New Hampshire Employment Security
-
United States
-
Government Administration
-
1 - 100 Employee
-
Interviewer
-
Dec 2016 - Oct 2018
Manage caseload of public recipients collecting unemployment insurance selected for Reemployment Eligibility Assessment program. Educate individuals qualified for Trade Act on federal program qualifications and regulations. Help enroll Trade Act clients in educational programs. Build financial contracts, and supervise caseload. Answer customer inquiries utilizing Outlook and telephone. Review client documents to help them to gain employment including: cover letters, professional reference documents, and resumes. Coach public on employment practices. Present weekly to clients, presentation size can be 25+ individuals.
-
-
-
Monadnock Family Services
-
United States
-
Mental Health Care
-
1 - 100 Employee
-
Supported Employment Specialist
-
Apr 2016 - Dec 2017
Aid consumers enrolled in services referred to Supported Employment with building resumes, cover letters, and help them to complete competitive job applications. Meet with consumers at their homes and or in the community based on consumer preference both in Peterborough and in Keene. Support clients through job coaching and professional expertise when requested. Attend state sponsored trainings on topics such as job development. Follow federal and state guidelines to provide exceptional care. Complete notes in reference to appointments for documentation purposes. Maintain a caseload of 20 plus participants.*Promoted from Client Benefits Specialist to Supported Employment Specialist within 9 months.
-
-
Client Benefits Specialist
-
Aug 2015 - Apr 2016
Assist clients enrolled in services referred to the benefits program both in Peterborough and in Keene, with applying for state and federal benefits for example, Medicaid and Medicare. Travel and meet with mental health clients one on one in community or at their place of residency to help aid in benefit application process. Attend eligibility interviews at the Department of Health and Human Services office in addition to Social Security office with and or without clients. Aware of federal and state regulations, legislation changes that affect client benefits. Help clients with their Social Security, Housing Assistance, Fuel Assistance, Re-determinations, and more. Maintain a caseload of 30 plus individuals.
-
-
-
ProHealth Physicians
-
United States
-
Medical Practices
-
500 - 600 Employee
-
Application Support Analyst
-
Jun 2013 - Aug 2015
Responsibilities include: documenting and resolving end user application issues, escalating issues to different support levels and IS groups, tracking software issues and enhancement requests, and working with Application Administrators and Training Coordinators in testing and developing new product functionality. Support Meaningful Use, Medical Home, ICD-9, and EMR application workflows. Lead Project Manager for Live Chat as well as point person for Vital Center. Work on call both nights and weekends when on rotation.
-
-
Education
-
2009 - 2013
Keene State College
Bachelor of Arts (B.A.), Psychology/Spanish
Community
