Experience

Indeed Flex

• United Kingdom
• Staffing and Recruiting
• 500 - 600 Employee

• Human Resources Business Partner

  • Oct 2021 - Mar 2023

  Austin, Texas, United States • Primary HR Support for US Sales, Client Delivery, Strategy and HR teams. Providing full scope HR support. Advising leadership regarding all aspects of the employee lifecycle (Hiring, Assessment, Development, Rewards and Recognition, Promotion, Corrective action and Separation). • Formulating partnerships across the HR function to deliver value-added service to management and employees. Aligning HR functional support with the needs and objectives of the organization. •… Show more • Primary HR Support for US Sales, Client Delivery, Strategy and HR teams. Providing full scope HR support. Advising leadership regarding all aspects of the employee lifecycle (Hiring, Assessment, Development, Rewards and Recognition, Promotion, Corrective action and Separation). • Formulating partnerships across the HR function to deliver value-added service to management and employees. Aligning HR functional support with the needs and objectives of the organization. • Analyzing data, trends, and metrics to develop solutions, programs and policies. Providing guidance and input on business unit restructures, workforce planning and succession planning. • Working closely with management and employees to improve work relationships, build morale, and increase productivity and retention. Leading initiatives to drive and measure employee engagement. • Owning all aspect of HR annual cycles (OKR design, Performance Reviews, Compensation Planning, Talent Strategy evaluation) • Responsible for all US policy creation and updates. Partnering with Indeed’s legal team to create, adapt, or amend policy, practices, and guidelines to ensure full compliance with legal requirements. Conducted organization wide FLSA audit and identified several roles that needed to be reclassified. • Managing and resolving complex employee relations issues. Conducting timely, effective, thorough and objective investigations. Selected Accomplishment: Created and utilized a HRIS data validation report to identify areas that needed immediate attention. Identified and corrected FLSA challenges, and Equity outliers. Reduced company risk of legal recourse. Partnered with leadership to design, implement, an conduct front line leadership training program. Show less



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Human Resources Manager

  • Oct 2016 - Jun 2021

  Austin, Texas Area • Leading a team of HR practitioners to support over 515 employees. Actively partnering with and coaching a team consisting of one VP, three Directors, eight Managers, and thirty three Supervisors. • Develop, implement, and manage human resources processes, policies, and programs that align with company goals and ensure compliance with company and regulatory agency requirements. Drive annual cycles. • Utilizing data analytics to partner with leadership to support and implement effective… Show more • Leading a team of HR practitioners to support over 515 employees. Actively partnering with and coaching a team consisting of one VP, three Directors, eight Managers, and thirty three Supervisors. • Develop, implement, and manage human resources processes, policies, and programs that align with company goals and ensure compliance with company and regulatory agency requirements. Drive annual cycles. • Utilizing data analytics to partner with leadership to support and implement effective short and long term strategies to attain organizational objectives, while at the same time ensuring that we maintain a fair, cohesive, equitable, engaging environment with an open culture. • Working daily with employees at all levels to ensure that they understand the importance of their contributions and the commitment of the company toward their success; exploring benefits options, investigating ER concerns, discussing career paths, ADA interactive process, and facilitating leaves. • Oversee the Recruiting process, to ensure classes are filled with quality candidates, utilizing a variety of sourcing methods. Ensure staffing processes and programs are compliant with EEO, and Affirmative Action as well as organizational workforce plans. • Utilizing feedback and survey analytics to prepare and adapt to changes in workforce expectations. Ensuring that our employees are engaged and are satisfied with their employment experience. • Champion talent development; train, coach, and develop front line leadership regarding change management, talent development, cultural stewardship, recognition and rewards, and communication best practices. Selected Accomplishments: Partnered with business unit and training team to decrease annualized attrition from over 80% to 58% in first year. Designed, implemented and delivered a successful hiring ramp of 297 employees ahead of plan deadline. Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Human Resources Manager

  • Oct 2015 - Aug 2016

  Austin, Texas Area Concentrix is a $1.4B wholly-owned subsidiary of SYNNEX Corporation (Fortune 260) with 73,000 employees delivering a portfolio of strategic solutions and end-to-end business services in 25 countries across the Americas, Asia-Pacific, and Europe. • Direct the Human Resources Function for the Austin, TX MSA; Support over 635 employees, at two locations, in a role that manages employee relations, investigations, conflict resolution, mediation, leave, FMLA, disciplinary action, suspensions,… Show more Concentrix is a $1.4B wholly-owned subsidiary of SYNNEX Corporation (Fortune 260) with 73,000 employees delivering a portfolio of strategic solutions and end-to-end business services in 25 countries across the Americas, Asia-Pacific, and Europe. • Direct the Human Resources Function for the Austin, TX MSA; Support over 635 employees, at two locations, in a role that manages employee relations, investigations, conflict resolution, mediation, leave, FMLA, disciplinary action, suspensions, terminations, and reductions while also assisting in transactional HR functions. • Train, coach and advise the full management team, supporting 7 business units, on culture stewardship, communication, feedback, recognition, and interaction best practices and analysis of the results of their efforts through positive KPI's and deliverables. • Serve on an eight member North America HR Manager team. Discuss and adopt policies and practices to be used throughout the North American geo (~6300 employees). Prepare for and support any large hiring ramps or reductions in force. • Partner with GM contact center site leadership to offer guidance and direction in how to best utilize current and future human capital. Address succession planning, leadership development, payroll administration, HRIS and payroll integration, culture management, staffing, talent development and retention. • Maintain in depth knowledge of legal requirements related to operational management of employees, reduce legal risks, and ensure regulatory compliance; engage and collaborate with internal and external legal counsel as necessary. Show less



Austin Human Resource Management Association (AHRMA)

• Certification Committee - Technology Lead

  • Jul 2013 - Jan 2016

  • The Certification Committee encourages members to validate their comprehensive knowledge and competency by pursuing their PHR or SPHR certification. • The committee plans and conducts study groups twice per year; advises members seeking test applications, study materials and resources; and coordinates recognition events for AHRMA members attaining certification through the Human Resource Certification Institute (HRCI) or the Society for Human Resource Management (SHRM). Selected… Show more • The Certification Committee encourages members to validate their comprehensive knowledge and competency by pursuing their PHR or SPHR certification. • The committee plans and conducts study groups twice per year; advises members seeking test applications, study materials and resources; and coordinates recognition events for AHRMA members attaining certification through the Human Resource Certification Institute (HRCI) or the Society for Human Resource Management (SHRM). Selected Accomplishment: Selected to participate in AHRMA's Stepping Stones to Enhanced Leadership Program. (9 Month Leadership Training Program) Show less



Whattaserver (Formerly Mr Notebook, Inc 2005-2014)

• Operations and Human Resources Manager

  • Dec 2005 - Oct 2015

  **Whattaserver serves as a wholesaler / liquidator of enterprise level server and storage equipment.** • Manage the daily operations of the wholesale branch with a primary focus on driving growth, while at the same time increasing profits. • Utilize strong business acumen to assess business goals and coordinate the delivery of appropriate financial and human capital to meet operational demands and achieve organizational short and long term strategic goals and business… Show more **Whattaserver serves as a wholesaler / liquidator of enterprise level server and storage equipment.** • Manage the daily operations of the wholesale branch with a primary focus on driving growth, while at the same time increasing profits. • Utilize strong business acumen to assess business goals and coordinate the delivery of appropriate financial and human capital to meet operational demands and achieve organizational short and long term strategic goals and business objectives. • Consult and advise senior management; provide leadership and expertise for the full scope of Human Resource functions including professional relations, employee benefits, compensation, employee engagement, workforce optimization, practices, training, organizational change and development, communications and legal compliance to maximize the return on human capital and mitigate risk. • Contribute directly to long term and intermediate planning; prepare and present business cases, based on metrics (ROI, Cost Benefits, Risk Assessments, etc...), to justify advised courses of action. • Perform daily HR Generalist duties requiring due diligence; culture management, recruit, interview, conduct orientations, process payroll, benefits enrollment, performance appraisals, administer employee action reports, coordinate temporary workforce, records management, and ensure compliance with all laws and regulations • Conduct job analysis, create accurate job descriptions, identify job competencies and establish valid hiring criteria resulting in reduced turnover and increasing retention. • Skilled persuader with the ability to collaborate well with others to reach common ground, and achieve results. Selected Accomplishments: • Revised the job design of the Lab Tech position, resulting in a net gain of over 22% in the first year and the elimination of a redundant position. • Managed change initiatives and facilitated workforce transitions through two divestitures and one acquisition. Show less