Konrad Janowski
IT Support Specialist at Rymarz Zdort- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
polish Native or bilingual proficiency
-
english Limited working proficiency
-
german Elementary proficiency
Topline Score
Bio
Credentials
-
JIRA Basics
INPROGRESS Ltd.Sep, 2022- Oct, 2024 -
PeopleCert DevOps Fundamentals
INPROGRESS Ltd.Sep, 2022- Oct, 2024 -
UML OCUP2 Foundation
INPROGRESS Ltd.Sep, 2022- Oct, 2024 -
The Secrets of Effective Team Management
INPROGRESS Ltd.Aug, 2022- Oct, 2024 -
Trainer's Academy Foundation
INPROGRESS Ltd.Aug, 2022- Oct, 2024 -
Basics of Project Management
INPROGRESS Ltd.Jul, 2022- Oct, 2024 -
Management 3.0 Foundamentals Online Workshop
INPROGRESS Ltd.Jul, 2022- Oct, 2024 -
AgilePM Foundation
INPROGRESS Ltd.Jun, 2022- Oct, 2024 -
ITIL 4 Foundation
INPROGRESS Ltd.May, 2022- Oct, 2024 -
Practices to Support Self-Management Over Time
INPROGRESS Ltd.May, 2022- Oct, 2024 -
MS-500 Microsoft 365 Security Administration
SOFTRONICSep, 2021- Oct, 2024 -
MS-101 Microsoft 365 Mobility and Security
SOFTRONICAug, 2021- Oct, 2024 -
MS-55268 Microsoft Power Automate for End Users
SOFTRONICAug, 2021- Oct, 2024 -
AZ-104T00 Microsoft Azure Administrator
SOFTRONICJul, 2021- Oct, 2024 -
MS-10997 Office 365 Administration and Troubleshooting
SOFTRONICAug, 2020- Oct, 2024
Experience
-
Rymarz Zdort
-
Poland
-
Legal Services
-
1 - 100 Employee
-
IT Support Specialist
-
Feb 2020 - Present
- Providing IT support on 1-3 line for end user on site,- Exchange Online administration: create a new mailboxes, distribution group, shared mailbox, delegate access to mailbox and calendar, spam management, configure anti-phishing policies in EOP, messages tracking logs,- Cisco Unified CM Administration,- Using Active Directory and Exchange in command line Powershell,- Manage local Active Directory,- Windows Server: configuration print server with all printers in company,- Creating folders on network drive,- Creating programs and scripts in AutoIT e.g.printers, map a network drive, clear all credential manager,- Video Conferencing administration using Cisco Webex and Microsoft Teams,- Deployment and testing Microsoft Teams Calling,- Cisco Jabber,- Service tickets in ticketing system Jira Service Desk,- Document management and administration using iManage Work 10, iManage Share, Druva inSync, - Manage password manager: LastPass,- Manage conference room booking system: Evoko Liso,- Manage Druva Backup,- Computers configuration and data migration,- Mobile phones iPhone and Samsung configuration,- Troubleshoot hardware: notebooks, PC, monitors, mobile devices, Cisco IP phone, network printers, cables in rack stack,- Troubleshoot software: Windows 10, MS Azure, MS Office, Microsoft 365, Adobe PDF, Change PRO, iOS, Android, Global Protect - VPN,- Replacing computers and laptops parts, cleaning fan and changing thermal paste on CPU and GPU,- Company number management and operator contact,- Creating technical instructions.
-
-
-
Weil, Gotshal & Manges LLP
-
United States
-
Law Practice
-
700 & Above Employee
-
IS Support Specialist
-
Nov 2019 - Jan 2020
- Providing IT support on 1-3 line for end user on site and remote access using Bomgar Remote Desktop,- Troubleshoot hardware: notebooks, PC, monitors, mobile devices, Cisco IP phone, network printers, cables in rack stack,- Troubleshoot software: Windows 10, Azure, MS Office, Microsoft 365, Adobe PDF, iOS, Android, Citrix, iManage Desksite 9 with Change Pro, Sharepoint, Global Protect - VPN, Cisco TMS- Registering problems in ticketing system - ChangeGear,- Backup all files to migrate on new computers- Creating technical instructions
-
-
-
Clifford Chance
-
United Kingdom
-
Legal Services
-
700 & Above Employee
-
IT Specialist
-
May 2018 - Oct 2019
- Active Directory Administration - create and edit accounts, - Exchange Management Console Administration - create and edit mailbox, distribution group, mail contact, - BlackBerry UEM - managed device users, - Sharepoint, MS Office / Microsoft 365 - troubleshooting and add document permissions, - Adding network printers on Print Server, - Citrix Sharefile - store and share files, - RSA Secure Logon Administrator - assign hardware and software tokens for users and troubleshooting, - Remedy Service Now - create and resolved incidents, - Matter Team Manager by Intapp - access management for matters and members, - Xerox - repair and changing supplies in printers Xerox. Order printer supplies, - Troubleshooting for Windows 7 , 10, issues with connect to Cisco AnyConnect,- Installing Windows software on PC, - Access permissions to files and folders,- Troubleshooting for phone: Samsung, iPhone, BlackBerry, - Create AutoIT scripts with SciTE to automate work in company, - Create scripts in Powershell
-
-
-
Orange Polska
-
Poland
-
Telecommunications
-
700 & Above Employee
-
Senior Technical Support Officer
-
Aug 2014 - Apr 2018
- Diagnose and repair issues (T2/L2) in technology:BPack/FR/IPVPN/Wireless/xDSL/Damback/MetroEthernet on 2nd line suport to business customers, - Configuration routers and switches Cisco, Huawei, Digi, Comtrend,- E-mail and phone contact with the customer,- Exercise applications in the system and their timely execution using BMC Remedy IT Service, - Support for network monitoring applications - Cacti- Creation and edition articles using MediaWiki - Diagnose and repair issues (T2/L2) in technology:BPack/FR/IPVPN/Wireless/xDSL/Damback/MetroEthernet on 2nd line suport to business customers, - Configuration routers and switches Cisco, Huawei, Digi, Comtrend,- E-mail and phone contact with the customer,- Exercise applications in the system and their timely execution using BMC Remedy IT Service, - Support for network monitoring applications - Cacti- Creation and edition articles using MediaWiki
-
-
-
Sąd Okręgowy w Warszawie
-
Government Administration
-
100 - 200 Employee
-
Helpdesk Support
-
Feb 2014 - Aug 2014
- Technical support for employees on 1st line (1300 person), - Softwares installation and court programs: ReCourt, Curenda, - Device configuration, - Exercise applications in the system and their timely execution using ServiceDesk - Technical support for employees on 1st line (1300 person), - Softwares installation and court programs: ReCourt, Curenda, - Device configuration, - Exercise applications in the system and their timely execution using ServiceDesk
-
-
-
Mediatask
-
Poland
-
Real Estate
-
1 - 100 Employee
-
Graphic / Designer
-
Jan 2012 - Mar 2014
- Taking measurement reports of Real Estate in the application:Floorplanner.com using versions of Microsoft Excel, Word, - Perform 2D and 3D models buildings - Taking measurement reports of Real Estate in the application:Floorplanner.com using versions of Microsoft Excel, Word, - Perform 2D and 3D models buildings
-
-
-
UNIQA Insurance Group AG
-
Austria
-
Insurance
-
700 & Above Employee
-
Practice IT support
-
Oct 2010 - May 2012
- Installing Windows system on all PC,- Correct configuration computers, - Software installation, - Data Back up, - Resolving IT issues in Company - Installing Windows system on all PC,- Correct configuration computers, - Software installation, - Data Back up, - Resolving IT issues in Company
-
-
-
-
Practice IT support
-
Jun 2011 - Aug 2011
- Installing the operating system,- Configuration PC,- Software installation, - Replacement of components in computers, - Resolving Users issues - Installing the operating system,- Configuration PC,- Software installation, - Replacement of components in computers, - Resolving Users issues
-
-
Education
-
2017 - 2018
Warsaw School of Information Technology WIT in Warsaw
Post-Graduate, Computer Network Engineering -
2010 - 2015
Cardinal Stefan Wyszyński University in Warsaw
Master of Science, Computer Science -
2011 - 2015
Cardinal Stefan Wyszyński University in Warsaw
Bachelor of Engineering, Environmental Engineering -
2007 - 2010
Cardinal Stefan Wyszyński University in Warsaw
Bachelor of Science, Exact sciences
Community
