Experience

Bioiatriki Healthcare Group

• Greece
• Hospitals and Health Care
• 400 - 500 Employee

• Credit Control Coordinator

  • Feb 2023 - Present

  Negotiating payment plans. Managing the collection of all payments and debts. Responding to client inquiries. Processing invoices. Preparing statements and reports for the company. Liaising with customers and the sales team. Negotiating payment plans. Managing the collection of all payments and debts. Responding to client inquiries. Processing invoices. Preparing statements and reports for the company. Liaising with customers and the sales team.



Atradius Greece

• Greece
• Insurance
• 1 - 100 Employee

• Claims Examiner / Claims Handler

  • Sep 2022 - Dec 2022

  • Independent and customer-oriented communication with policyholders and brokers • Processing of recoveries/collection costs as well as payment plans • Manage all customer communication in a proactive way to ensure the customer is supported and informed on all aspects of the reported non-payment cases • Improving customer service and experience, working closely with other departments within Atradius in order to provide best possible service to enhance customer satisfaction • Maintaining accurate records in the system, reporting, and administrative tasks Show less



Kinsen

• Greece
• Financial Services
• 1 - 100 Employee

• Credit Control and Collections Officer

  • Apr 2021 - Sep 2022

  • Eliminating overdue amounts , leading to zero opening balances, by frequently monitoring invoices and implementing effective collection strategies • Establishing trusted relations with customers, towards managing their unresolved invoices, by applying efficient communication strategies, involving monthly follow-up and updating on payments and refunds • Administering efficiently several office duties, while keeping an orderly weekly/monthly credit records • Eliminating overdue amounts , leading to zero opening balances, by frequently monitoring invoices and implementing effective collection strategies • Establishing trusted relations with customers, towards managing their unresolved invoices, by applying efficient communication strategies, involving monthly follow-up and updating on payments and refunds • Administering efficiently several office duties, while keeping an orderly weekly/monthly credit records



EUROTEL Group

• Greece
• Hospitality
• 1 - 100 Employee

• Credit Controller & Collection Specialist

  • Nov 2020 - Apr 2021

  ▪︎ Decreased overdue amounts, leading debtors to pay on-time, by monitoring accounts, detecting late payments, responding to all related inquiries and notifying on any upcoming or outstanding invoices • Collected more opening balances, promoting a dynamic, yet strategic, credit approach towards debtors, by negotiating payment plans and settlements, including fixing terms and conditions • Updated all account status records and collection efforts, by investigating historical data for each debt or invoice and entering all related data needed Show less



Grecian Travel S.A.

• Greece
• Travel Arrangements
• 1 - 100 Employee

• Credit Controller

  • Oct 2019 - Oct 2020

  ▪︎ Reduced considerably overdue amounts , by managing and resolving timely and efficiently all issues and queries dealt, while implementing custom credit research, reporting and collection strategies ▪︎ Prepared analysis of bad debts, including recommendations on tracking timely customers’ overdue amounts, in close liaison with the Sales dept., and refining company’s payment policies. ▪︎ Reduced considerably overdue amounts , by managing and resolving timely and efficiently all issues and queries dealt, while implementing custom credit research, reporting and collection strategies ▪︎ Prepared analysis of bad debts, including recommendations on tracking timely customers’ overdue amounts, in close liaison with the Sales dept., and refining company’s payment policies.



Generali Hellas

• Greece
• Insurance
• 100 - 200 Employee

• • Apr 2016 - Sep 2019

  ▪︎ Reduced significantly loan contracts’ overdue amount and increased its debt collection efficiency, by establishing strong relations with debtors via communication strategies’ implementation▪︎ Decreased company’s open balances and increased revenues by accessing partners’ debit accounts and detecting inaccurate credit amounts that should be timely settled▪︎ Increased cash flow, recovering significant amounts (90%) and applying custom arrangements on outstanding debts, created due to technical data error, also leading to less future mistakes▪︎ Facilitated in boosting the company’s reliability and reduced partners’ debits by developing tailor-made credit reviews and collection strategies▪︎ Facilitated management’s decision-making regarding company’s liabilities, by preparing thorough monthly reports and presentations, including financial statements, payment and account reconciliations Show less

• • Nov 2004 - Mar 2016

  ▪︎ Boosted company’s reliability and service rate, by managing transactions (i.e. cash, cheques, credits, debits) in a highly efficient, accurate, timely and courteous manner▪︎ Increased customer satisfaction and significantly reduced complaints, by minimizing long register queues and supporting customer service dept.’s tasks ▪︎ Facilitated management’s decision-making regarding the company’s investments and liabilities, by preparing daily cashflow and monthly reports, including financial statements, payment and account reconciliations▪︎ Awarded in company’s Hall of Fame for 2 innovative ideas (of 40 totally submitted) established as processes (insurance contracts’ QR code, personnel competition question) Show less



Chep Hellas SA

• Athens, Greece

• Accountant

  • Mar 2004 - Oct 2004

  Prepared through monthly reports and presentations (i.e. financial statements, payments, account reconciliations, etc.), while managed transactions (i.e. cash, cheques, credits, debits) and the payable invoices in a highly efficient, accurate, timely and courteous manner. Prepared through monthly reports and presentations (i.e. financial statements, payments, account reconciliations, etc.), while managed transactions (i.e. cash, cheques, credits, debits) and the payable invoices in a highly efficient, accurate, timely and courteous manner.



Nicolas SA

• Athens, Greece

• Accountant

  • Jun 2003 - Mar 2004



Kyklos Constructions Ltd

• Greece

• Accountant

  • Sep 2001 - Jun 2003



Primus Call SA

• Greece

• Accountant

  • Mar 2000 - Aug 2001